Cambridge Hyundai

Not a good experience! We owned a 2006 Sonota and we were ready to replace it with a new Hyundai. We went to the Cambridge dealership as we purchased the Sonota from their We owned a 2006 Sonota and we were ready to replace it with a new Hyundai. We went to the Cambridge dealership as we purchased the Sonota from their dealership on Hespeler Rd 11 years earlier. Long story short we sat first with the salesman and explained what we wanted & didn't want. We only wanted a remote starter and they were going to include that in. We then were ushered over to Paul the finance manager. He was friendly and did his sales pitch of extended warranty, nitrogen air, etc. We declined the extra's. He had us sign numerous papers and said he'd fill them out later. Mistake! We left and proudly informed our neighbours of our purchase. My neighbour asked us about the final cost and I said we didn't have the invoice. He said we should have been given it. I also went online to review the color we picked and noticed a rebate of $750.00 which was never mentioned to us. So I went back the next day to the dealership and asked for a copy. When I received it I reviewed it and noticed there was no rebate but extra costs as mud flaps/wheel locs at an extra cost $369.00 and tire & rim hazard $298.00. I contacted OMVIC (Ontario Motor Vehicle Investigation Council) They were concerned an invoice was filled out later and items added. When I mentioned this to Paul he said we could get out of the contract. I know contracts are binding but I also knew they had fudged the numbers. We immediately cancelled our contract as advised by OMVIC. We then went to the Kitchener Hyundai dealership and told them of our experience at the Cambridge dealership and that we didn't want these extra warranties, locs, mudflaps and wanted to know the final price. Kitchener was fantastic! They gave us a better price for a better model without extra hidden fees. More

Friendly, helpful and professional If you ever want to buy a car without the pressure and that feeling of a friend giving you there best advice you have truly must go visit Gerry Santos If you ever want to buy a car without the pressure and that feeling of a friend giving you there best advice you have truly must go visit Gerry Santos. He had patience and experience that we needed in purchasing our new car. He provided options, was fantastic at answering questions and concerns from both myself and my spouse about the particular car and the differences between Hyundai and other vehicle makers. This was very helpful when you are not quite sure of best options for the money you are spending. I have purchased new cars previously and have never had the positive experience from a sales person before. Thank you Gerry. Of course no deal is complete without the financial people. I have to say Kaylee Erwin-Wheeler was not only professional and quick about things, she was very warm and friendly. She completely understood our needs and wants and went above and beyond to assist us with this experience. Looking for a car I (we) cannot express enough this was the place for us and believe anyone coming in will have the same. Thank you Cambridge Hyundai for having these fantastic people on your staff. More

"I'm very impressed." I've been buying cars for 60 years and always found the experience stressful -- until I visited Cambridge Hyundai. It began one evening as I browed th I've been buying cars for 60 years and always found the experience stressful -- until I visited Cambridge Hyundai. It began one evening as I browed their inventory on the Internet. A pop-up enquired if I needed any help. I told the young woman (Carly?) what I was looking for and we had a nice chat. Later that evening, I got an email from sales manager Todd Silver who said he was calling from home and hoped he could be of service if I visited the dealership. The next day, I received another email, this one from salesman Andy Leandres introducing himself and offering his assistance. I asked for technical details on the 2017 Tucson and a four-page email soon arrived. A couple of days later, I was impressed with Todd and Andy's friendly welcome and Andy's desire for a mutually satisfactory deal. The vehicle's price was highly competitive and I received an offer for my trade-in that exceeded those made at two other dealerships selling similar but different brands. In all, my wife and I were pleasantly surprised by the whole experience, from that first Internet chat to our forming a friendship with Andy, and then finalizing the deal with the charming Paul Walia. As we drove away in a spotless, loaded SUV, we asked ourselves: who knew -- buying a car actually can be enjoyable! More

Great service. I would like to say thank you to Gerry Santos and Paul Walia for the great service I have had experience in purchasing a car from Hyundai. I appreciat I would like to say thank you to Gerry Santos and Paul Walia for the great service I have had experience in purchasing a car from Hyundai. I appreciated the time and being able to give me all the information in choosing my very 1st brand new Hyundai Sonata GL. A very welcoming staff with a great smile. Gerry is a great salesman with a lot of information regarding purchasing a car. Thank you so much and best wishes to all the Hyundai staff. More

CUSTOMER SERVICE AT IT'SINCE BEST! The service at Cambridge Hyundai was exceptional. From the moment I walked into the dealership I could feel the warm of the staff. I was greeted and a The service at Cambridge Hyundai was exceptional. From the moment I walked into the dealership I could feel the warm of the staff. I was greeted and acknowledged the minute I got there. My sales person Jon was amazing he went over the various models of SUV they had, making sure I was within my budget while getting value for my money. Kylee took care of the financial aspect of things she sat down with us and made sure my selection was affordable she went above and beyond to make sure I was getting the best rates possible. At the end of our purchase the manager came out and thanked us for our business. I am very big on customer service therefore it's a great feeling to know that our business is appreciated. I would definitely recommend this dealership to anyone looking to buy a car. More

Great Service This was my first time here. The guys in the service dept were great. They even found a recall on my vehicle that I was unaware of. This is definitely This was my first time here. The guys in the service dept were great. They even found a recall on my vehicle that I was unaware of. This is definitely going to be my new dealership. Thanks More

Always so helpful Jon Newton was great to work with while we found the right vehicle that fit all our needs and budget. No pressure, down to earth and very open and hon Jon Newton was great to work with while we found the right vehicle that fit all our needs and budget. No pressure, down to earth and very open and honest about pros/cons, etc More

Great customer service After my fiancé traded in his car he suggested I do the same as he was quite happy with his experience at the Cambridge Hyundai. I was treated quite After my fiancé traded in his car he suggested I do the same as he was quite happy with his experience at the Cambridge Hyundai. I was treated quite well. I am happy with the level of communication between the staff and myself during the process of trading up my car. I would definitely see them again when it is time to trade in. More

Amazing Experience This was my first time buying a new car and everyone I spoke to was so nice. When inquiring about the car they got back to me so quick and took into c This was my first time buying a new car and everyone I spoke to was so nice. When inquiring about the car they got back to me so quick and took into consideration my communication preference (e-mail and text). They were not pushy at all, which I had kind of suspected might happen just from stories from friends. Working with Jon was awesome and he really made me feel comfortable about asking questions and getting to know the car I was interested in. Also they worked very quickly on getting me my car as my old one had broken down and I drive for work. Will definitely stick with this dealer in the future. More

Waited all my life to find this fantastic dealership in the last 30 years, I've bought 7 different cars from 7 different dealerships. Its taken me this long to find the dealership I would deal with for t in the last 30 years, I've bought 7 different cars from 7 different dealerships. Its taken me this long to find the dealership I would deal with for the rest of my life. All the other dealers were pleasant, but there was something very different with this dealership than any other I've been to ... and I've been to many.From the first phone call to the final handshake, the experience was really great. I wanted to buy a used 2017 Tucson that I found on their website, so went in a few weeks ago to test drive. Amber Rose was our salesperson. She provided excellent service, super knowledgeable and incredibly honest (as honest as a car salesperson can be!) She was happy to negotiate on pricing and ensured that all the fixes we wanted on our purchase was done to our satisfaction. Its a small lot, but the sales team were all super friendly, without being overly saccharine or insincere, you can tell that they all appreciate their jobs and enjoy working there. the atmosphere was like a family. Paul Walia took care of all the paper work and was incredibly thorough. What I appreciated the most was when I was waiting for Paul to finish with his previous client, I needed to find some dinner for my son., the gave me a loaner to go get some food down the street. What I also appreciated was how the management came out to introduce themselves and shake my hand. Its a personal touch that is missing from many other dealerships. Finally, really truly appreciated the bottle of wine and personal note in our car wishing us all the best and happy memory making with our new car! Thanks for the great service and look forward to doing future business with you folks again. More