Don Valley Volkswagen

Great service! Recently had some work done on my Volkswagen Tiguan. I dealt with service Technician Marvin Perez. Very professional and very efficient! I would recom Recently had some work done on my Volkswagen Tiguan. I dealt with service Technician Marvin Perez. Very professional and very efficient! I would recommend Marvin to my family and friends in the future. More

lies, lies and more lies Bought my diesel wagon because they claimed it was a good environmental choice and could tow my boat... Turns out they lied to me about both and then Bought my diesel wagon because they claimed it was a good environmental choice and could tow my boat... Turns out they lied to me about both and then told me if i got a trailer hitch installed like they told me they would do for me - I'd loose all my warranty... Summer Tires will be fine for another year when they take they off and then when I went back in the spring to get them put on apparently they were well past needing to be replaced... can't trust what they say... get it in writing! More

excellent help from sales + finance + service at DVVW Syrxus Bahador (sales and leasing) and Britney Rogers (finance) were terrific throughout the process, personable and very quick. I had been worried a Syrxus Bahador (sales and leasing) and Britney Rogers (finance) were terrific throughout the process, personable and very quick. I had been worried about whether renewing my lease would be a complex deal re returning the previous car, etc., and more expensive than I would prefer, but they made it easy and I'm convinced this is the way to go. Syrxus patiently ran the numbers for a bunch of options for me but did not use my curiosity to try to sell me up to a more expensive option, which was appreciated, and he was especially helpful and clear about showing me the ins and outs of the tech in the car, as I am a bit of a technophobe. Richard Yeung (service) was also quite personable and helpful with moving my snow tires from the lease return to the new vehicle. Even though they apparently had to repair a puncture in one of the snows, that whole process was surprisingly quick. Thanks, all. More

Visit resulted in my car needing new repairs and missing cap Took my 2006 Jetta for some exhaust work to DV VW. Car was returned to me with my exhaust repair completed but my car had new problems after I picked Took my 2006 Jetta for some exhaust work to DV VW. Car was returned to me with my exhaust repair completed but my car had new problems after I picked it up. My key fobs no longer worked after the repair (not the batteries but the unit in the vehicle ) the heat setting in the car makes a loud noise and one of my hubcaps was missing This isn't the first time is has happened. I told the service dept that my cap was missing and was told that the service tech claimed that my car arrived without the one hubcap which is false. So it's possible that the cap was stolen from my car while on the lot waiting for the repair but I believe that when a dealership is in possession of your car they are responsible for your car. They refuse to acknowledge any of my requests for a replacement cap. So I can't prove that anyone caused thes new problems with my car intentionally but I will not be using Don Valley VW services again. It's possible that all these new breakdowns happen uninitentionally as a result of a previous repair, hammering, banging etc but this speaks to quality of a car if it's that sensitive. Never again Don Valley Never again VW See ya More

Excellent Sales Help Professional, personable and incredibly helpful. Syrxus make the experience of leasing our new VW stressfree with his knowledge and great assistance Professional, personable and incredibly helpful. Syrxus make the experience of leasing our new VW stressfree with his knowledge and great assistance in finding a car that is perfect for our family. More

Great dealership! I was in the market for a vehicle and gave Don Valley Volkswagon a shot. I walked into the dealer and met with Harry. He introduced me to 3 different I was in the market for a vehicle and gave Don Valley Volkswagon a shot. I walked into the dealer and met with Harry. He introduced me to 3 different vehicles and told me upfront to go home and sleep on it and the next time I come to bring the wife along. So that's what I did and returned 4 days later. When we returned he showed us another 2 vehicles and said to take our time and compare all vehicles but never showed signs of forcefully selling us vehicles. He was very professional and never felt like I was dealing with a salesman. It felt like he was more of a friend than a salesman. On that same day my wife decided to purchase her new 2013 volkswagon jetta highline. Harry's knowledge and honesty was greatly appreciated. I will definitely return to Harry one day to purchase another vehicle and will suggest other people in the market for a vehicle to give Harry a visit! He is Awesome!!! More

Great sales help I just bought a Tiguan from this dealership and great assistance from their sales consultant Syrxus. Very helpful he found the car and package I was I just bought a Tiguan from this dealership and great assistance from their sales consultant Syrxus. Very helpful he found the car and package I was looking for More

Clueless mechanic, expensive I brought my VW in for a minor issue, but the tech spent hours trying to troubleshoot, then justified the lack of experience by replacing just about e I brought my VW in for a minor issue, but the tech spent hours trying to troubleshoot, then justified the lack of experience by replacing just about everything remotely connected to the problem. Ridiculous, expensive and unnecessary. I bring it to the dealer for expertise, quality and experience, not amateurs replacing everything because they can not figure out what is wrong. Go somewhere else if you want good service. More

I always have great experiences with Don Valley VW I have had several interactions with Don Valley VW over the years, since I purchased my used VW Golf. It started when purchased a battery from the I have had several interactions with Don Valley VW over the years, since I purchased my used VW Golf. It started when purchased a battery from the parts department, late one evening, they were great, and I have purchase several other small parts from them when I lived in the area. I have since moved and have gone back for other things that I only trust a dealership to handle. One being the inner workings of my fuel tank broke one day due to extreme cold, this is the dealership I chose to go to, they fixed it and I haven't had a problem since. The prices are at par with other Dealership and yes prices they are higher than other shops, but not unreasonable. The last time I went to the dealership was to have some parts of my vehicle looked at to see if there would be some warranty because of some rusting body parts. The body shop made an appointment for me quickly to evaluate and after submitting the details to VW, determined that Warranty would pay to replace the fender. I made a second appointment to have the work done, they were great to accommodate my schedule and they replaced the fender in one day. It could have been in for longer but I chose not to have it blended, which as it turns out, was not required because the car had minimal discolouration through normal wear and tear, the colour match was to my satisfaction. This quick appointment was shocking for me, considering another dealership in Brampton advised I could not even see anyone about the rust warranty for 6 months, And the appointment was only to inspect the rust. Keep up the great work Don Valley VW. More

Overstanding customer service! I brought a Volkswagen 4 years ago. I have been very pleased with the costumer service offering by Loretta Cain, her excellent customer service skill I brought a Volkswagen 4 years ago. I have been very pleased with the costumer service offering by Loretta Cain, her excellent customer service skills exceed any expectations. I am very glad that Volkswagen has people like Loretta Cain in its dealers. More