Volvo Metro West

Outstanding customer service We came to this Volvo dealership not even having prior serious considerations to buy Volvo car; our current lease was about to expire and we were in t We came to this Volvo dealership not even having prior serious considerations to buy Volvo car; our current lease was about to expire and we were in the area so we decided to check it out. First we met Gary (he sold us our first car and I remembered him from 20+ years ago because of his excellent customer service back then), then Paul. It was so busy that day at the dealership, Paul quickly arranged for us to test drive the vehicle next day , had excellent knowledge of all the vehicle's features and basically sold us on buying new Volvo XC60 during that one visit! We love our car and everyone in the family thinks we made the best choice. Highly recommend this dealership, it is not very often you get this type of excellency in customer service. And the car deserves all the compliments, it is amazing. More

Outstanding service - knowledgeable - honest - fair price Excellent overall service, gave me a number of options and found me the ideal car. Volvo West managed to wo - knowledgeable - honest - fair price Excellent overall service, gave me a number of options and found me the ideal car. Volvo West managed to work around my very busy schedule, a very positive experience. More

Excellent Service I came this location looking for change my old Vovle to New style and I meet Kelvin Liu he give me great help with plenty new vehicle knowledge, from I came this location looking for change my old Vovle to New style and I meet Kelvin Liu he give me great help with plenty new vehicle knowledge, from old vehicle trade in to purchase new vehicle he was very patient and step by step arrange things till finally I got the perfect time use new Vovle travel at holiday, I am very happy this dealer ship the manager and sales all excellent. More

Both Jorge and Gary were extremely helpful and accommodating I feel like part of the family when I deal with this dealership, both in the sales and service departments. It is an extremely friendly atmosphere and I feel like part of the family when I deal with this dealership, both in the sales and service departments. It is an extremely friendly atmosphere and everyone sincerely wants to help. More

Great experience It was a great experience from start to finish. Paul found just the vehicle we were looking for and everyone was a pleasure to deal with. We couldn't It was a great experience from start to finish. Paul found just the vehicle we were looking for and everyone was a pleasure to deal with. We couldn't be happier. More

Mostly painless Feel I got a fair price with a relative minimum of drama. Dealer reps were straightforward and very eager for my business. I didn't get made to feel l Feel I got a fair price with a relative minimum of drama. Dealer reps were straightforward and very eager for my business. I didn't get made to feel like they were doing me a "favor" More

Great experience! Jorge, Gary and the team made buying my new xc90 a great experience. I'd highly recommend Volvo Metro West to anyone in the market for a new Volvo. Jorge, Gary and the team made buying my new xc90 a great experience. I'd highly recommend Volvo Metro West to anyone in the market for a new Volvo. More

Don't bother The service department will put you on hold, and or will NEVER call you back. They are not so knowledgeable and will inflate their estimate to cover t The service department will put you on hold, and or will NEVER call you back. They are not so knowledgeable and will inflate their estimate to cover their ***. More

Excellent experience in purchasing a new car We went to this location to shop around and narrow down the car we wanted to purchase. We dealt with Craig who was very informative and reviewed the f We went to this location to shop around and narrow down the car we wanted to purchase. We dealt with Craig who was very informative and reviewed the features of the different models, He answered our questions and was professional and patient. We took the V60 on a test drive and loved it. We were sold on it without any pressure. Our experience for a first time buyer of a Volvo car was a pleasant experience. Everyone we dealt with was very customer service oriented. More

DO NOT SERVICE YOUR CAR HERE! I had such a bad experience here, honestly I caught them in a lie and they shrugged it off, they expect you top have a tone of money if you drive a V I had such a bad experience here, honestly I caught them in a lie and they shrugged it off, they expect you top have a tone of money if you drive a Volvo. In my opinion they and crooks 110%. All I wanted to do is replace my key fob fro the car because mine was worse for ware. Thats it! 1. I take my car in and told them I wanted a new key fob, they tell me to come in at the end of day to pick up my car and it would be roughly around $300. 2. I come in, they charge me and give me a new key fob and then say the new key fob doesn't actually work because they couldn't program it. (This after they charge me and give me a brand new key fob that doesn't work!) . I asked the guy so you just sold me a usless key fob? He said yes and shrugged hi shoulders. 3. The guy then tells me and hands me a quote(already made up) for $1,200 telling me this is what I have to pay to have something in my car fixed so that new key fob would work. 4. I then tell the guy, I have my old key fob and it works perfectly. The guy looked shocked, he didn't realize I had this. I told him I would go home and get my key fob. 5. I brought in my key fob and showed them it worked perfectly. They then take my car to the back and miraculously they were able to make the new key fob work.... WOW amazing. They all looked liked I caught them in a lie, no sorry or anything for making me come in twice and trying to trick me of over $1,200... CRAZY, I was going to send in a complaint to the head office but got side tracked. I even remember when I got in the person in line ahead of me complaining about pricing. Again, I DO NOT RECOMMEND TAKING YOUR CAR HERE - HUGE MISTAKE! Go to anywhere else. I love the Volvo brand but I'm switching it over now to something else, lost me as a lifer for sure. More