Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen Waterloo
Waterloo, ON
214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Filter Reviews by Keyword
By Type
214 Reviews of Volkswagen Waterloo
March 02, 2017
Excellent Service!! Such a great dealership to work with. Just leased our second car from Rob Vagacs. The customer service here is top notch! 100% confident in referring Such a great dealership to work with. Just leased our second car from Rob Vagacs. The customer service here is top notch! 100% confident in referring this dealership! More
by Simonne
Employees Worked With
Robert Vagacs
Helpful January 26, 2017
Excellent experience at Volkswagen Waterloo I recently leased a 2017 Golf Sportwagen. My sales consultant was Roger Vagacs - I want to thank him sincerely for his excellent, helpful service in f I recently leased a 2017 Golf Sportwagen. My sales consultant was Roger Vagacs - I want to thank him sincerely for his excellent, helpful service in finding me the perfect vehicle. It so happens that I was the first sales rep hired at the then Autohaus Waterloo and I have been in friendly touch with the dealership ever since. The dealership and Volkswagen products have come a long way, and it was an absolute pleasure dealing with Robert. The same goes for Brad Reinhart, Service Manager, in a recent warranty matter with my previous vehicle (Jetta). Our daughter also recently purchased a Jetta from Robert and had the same excellent experience. More
by Werner Funk
Employees Worked With
Brad Reinhart, Robert Vagacs
January 17, 2017
Easy process from start to finish! We just drove home our new car from here and the whole experience was a great one from initial visit to handing over the keys! We dealt with Mike R. i We just drove home our new car from here and the whole experience was a great one from initial visit to handing over the keys! We dealt with Mike R. in sales and his honesty, knowledge, and relaxed approach was greatly appreciated and made for an easy process! More
by millssct
Employees Worked With
Michael Raab
November 27, 2016
Seamless, superior customer service Quick follow ups. Personable service. Staff I came into contact with were very friendly and listened to my specific needs and wants in a new vehicle. Quick follow ups. Personable service. Staff I came into contact with were very friendly and listened to my specific needs and wants in a new vehicle. Trade-in was smooth. Paperwork was easy to understand and I drove away confident and happy. I'm so pleased with the decision to lease the vehicle I did and I look forward to a continued partnership in the future. More
by Wolfsburger
Employees Worked With
Robert Vagacs, Shawn Hagen
November 27, 2016
Don't have words to describe my experience!!! Amazing👍🏻 Robert Vagcas was the sales consultant who helped me through the entire process. He was simply awesome with his sales skills. Gave me whatever informa Robert Vagcas was the sales consultant who helped me through the entire process. He was simply awesome with his sales skills. Gave me whatever information I needed for the car and answered all of my questions. And just for the information the entire process of buying a car was over the phone and via E-mail. The only time i saw Robert and Volkswagen waterloo was the day when I picked up my car. They were so welcoming that we never felt that we are visiting them for the first time it felt like we knew them since a long time.Thanks a ton to Shawn Hagen because financing a car wouldn't have been so easy without him. Would like to give more than five stars to the entire team. And would definitely recommend VW Waterloo to anyone who's looking to buy a brand new or a certified used VW. More
by Dave
Employees Worked With
Robert Vagacs
November 07, 2016
Recent Visit to Waterloo VW I recently decided to take a drive to Waterloo to check out their vehicles and also considered trading in my immaculate vehicle. The Sales guy was fr I recently decided to take a drive to Waterloo to check out their vehicles and also considered trading in my immaculate vehicle. The Sales guy was friendly and easy going to start but when they realized that the customer was an educated one, he became somewhat less and less professional and even went as far as calling me by a wrong name. I decided it was not worth correcting him. I decided to go with a family member as they felt more comfortable with someone there to support hem. When I asked them to look at our car, they offered an amount that was roughly $11K below what they were selling for and that was enough reasons for me to forget considering a VW. They suggested that Infiniti suggested 23K or so when they had offered over $28K just a day before without any negotiations. Black book value is $30-32K and market prices mid to high 30s and they offered $25K. Who makes some 25%+ on a used vehicle? Dealer invoice on their car was just over 26K and they suggested the mark up is about a grand when it actual fact it's more like just over 2 grand. I know a dealership that misleads will not earn my business regardless of how good of a deal on their vehicle. We also found the whole process took much longer than anticipated as there were very few customers. More
by CarEnthusiast
Employees Worked With
Justin Keyes
November 01, 2016
Very helpful and welcoming! Everyone was great and super friendly. Always took the time to answer all my questions :) I left feeling great about my new purchase and I love my n Everyone was great and super friendly. Always took the time to answer all my questions :) I left feeling great about my new purchase and I love my new Jetta!! More
by Phayloth Thompson
Employees Worked With
Robert Vagacs, Shawn Hagen
October 19, 2016
New 2016 Tiguan We just took our new 2016 Tiguan for a 500 km ride.We was very surprised how smooth and beautiful. the ride was.Very comfortable and a lot of power.We We just took our new 2016 Tiguan for a 500 km ride.We was very surprised how smooth and beautiful. the ride was.Very comfortable and a lot of power.We love the moonroof,a big plus. Robert,our salesman made it so easy and understandable for us.Absolutely a 5 star experiences. More
by girlvonhagen72
Employees Worked With
Robert Vagacs, Shawn Hagen
October 17, 2016
Relaxed comfortable and Fun Experience I just purchased my first VW Jetta from he Waterloo Weber St. location! I had the opportunity to work with Michael Raab at VW Waterloo after visiting I just purchased my first VW Jetta from he Waterloo Weber St. location! I had the opportunity to work with Michael Raab at VW Waterloo after visiting a few other dealerships in town and Guelph. He by far was one of the nicest salespeople who came across trustworthy, not pushy and really just fun to purchase a car from. Instead of trying to make an extra buck from me, he looked at how he could get me the best deal and the experience was great. You could tell Mike has been doing this for a long time, his experience shows, and the customer service from the entire dealership including the finance rep I spoke with was above and beyond. I will 100% be going back to visit Mike when my wife and I are ready to replace our other car. Some people say its all about the price of the car you end up with, but through other friends horror stories of their experience, its worth going to see Mike, he focuses on more then just the bottom line, he wants you to be happy and walking away satisfied with your purchase. Thanks again Mike! More
by michaelbogue
Employees Worked With
Michael Raab
September 25, 2016
Top Notch Experience Purchasing a Top Down VW! 5 Star experience with Michael Raab at Volkswagen Waterloo! Mike provided exceptional customer service (as always!) and helped make our latest vehicl 5 Star experience with Michael Raab at Volkswagen Waterloo! Mike provided exceptional customer service (as always!) and helped make our latest vehicle decision an easy one. We appreciate the professionalism, attention to detail, and the absence of any pressure we experienced throughout the process. Thank you!!! More
by artandbarb janzen
Employees Worked With
Michael Raab
