Gateway Toyota

Happy customer Extremely smooth process of regular scheduled maintenance. Booked the service online and confirmed via e-mail with Diane C. Dropped off my vehicle a Extremely smooth process of regular scheduled maintenance. Booked the service online and confirmed via e-mail with Diane C. Dropped off my vehicle at the pre-arranged time and was met by Troy. Reviewed the maintenance and recall item and it wasn't long before I was in a shuttle back to my office. Troy called back at the estimated completion time and I was told my vehicle was ready and it was another quick shuttle ride back to pick up my vehicle. I appreciated that the technician that worked on my vehicle also reviewed some items with me and that I was e-mailed a copy of the invoice before I was even picked up by the shuttle. Thanks! There's a great team here. More

Another Great Experience Troy never seizes to amaze me. My vehicle went in for a regular oil change and to my surprise, my right axel needed replacing. As a safety precautio Troy never seizes to amaze me. My vehicle went in for a regular oil change and to my surprise, my right axel needed replacing. As a safety precaution, Troy called to let me know the hazards of not replacing it and well...needless to say, my vehicle is at 100% again. I trust Troy with every recommendation he gives me and he has never failed me. Troy is the reason why I recommend Gateway Toyota to all my friends and family. More

trustworthy dealership I found the service advisor Troy was very professional, courteous, knowledgable & respectful when advising for suggested & necessary services to my Si I found the service advisor Troy was very professional, courteous, knowledgable & respectful when advising for suggested & necessary services to my Sienna. Is it upselling? Probably, but necessary to protect my investment for the long run, even though I am on the thrifty side. More

Not the service I was expecting I had bought a vehicle with them previously and had a wonderful experience, so I went back years later to buy my next car. Sadly the service is not th I had bought a vehicle with them previously and had a wonderful experience, so I went back years later to buy my next car. Sadly the service is not the same. Too many people got involved in the sale and promises were made that I was told had been approved by the manager, but hadn't - too many cooks in the kitchen. When it came time to sign the papers, I was told that what had been promised couldn't be delivered - very unprofessional and surprising based on my previous experience. If I had been left to deal with the one rep and the one manager - they could have saved a lot of confusion, my trust in their dealership, and the sale. I felt bad for Dan and Jay, because they were left to deal with the mess the other sales rep created for them - and my expectations that they now couldn't meet. At the end of the day mistakes were made, but they weren't mine- as a customer I asked all the questions and got answers to what I was looking for - so as a dealership you should have delivered on what was promised despite the miscommunication between your own staff. More

Very good service, poor location I've experienced very good service here and was impressed they even washed my vehicle. Their prices are better than other Toyota dealers in Edmonton. I've experienced very good service here and was impressed they even washed my vehicle. Their prices are better than other Toyota dealers in Edmonton. The only part I disliked is the dealership location. It's just too inconvenient as it is virtually out of town and there is no nearby transit to get to and from on a work day. More