Gateway Toyota

Awesome! I've been taking my car to Gateway Toyota for just about 10 years and every time I'm there the service is outstanding. Yesterday I took my RAV4 in for I've been taking my car to Gateway Toyota for just about 10 years and every time I'm there the service is outstanding. Yesterday I took my RAV4 in for the 64,000km "checkup" and to switch to my winter tires. I dropped my car off at 730am and then took the shuttle to work. Not only did Bonnie keep me apprised of everything that was going on concerning my car (winter tires had leaks, etc), but also when I got back to Gateway that night (around 6pm) to pick up my car one of the shuttle drivers who had seen me in the morning approached me, wondering why I was only now picking up my car; concerned that perhaps Gateway had taken that long to work on my car or that the shuttle driver who had picked me up was extremely tardy. I assured him that no, it had nothing to do with Gateway, I just had a lot of work to do at the office and couldn't get out sooner. I was extremely touched that not only did he recognize me, but that he was concerned enough to ask me. I just wish I read his name tag to tell you who that was! More

excellent! Troy is the kind of guy who reinforces the idea of really decent human being even if he's billing one for $400+. He listened to my explanation that, Troy is the kind of guy who reinforces the idea of really decent human being even if he's billing one for $400+. He listened to my explanation that, in an emergency, I needed to get another dealership to put on my winter tires. He said that, in any other emergencies, to call him personally and he'd solve a problem. (In my case it was related to a death & funeral of a friend). He assured me that I wouldn't have tires or balancing checked. He apologized that the car wash had broken down and told me to come back for a wash. I also asked him about the unused credit on my expired card and he up-dated it and credited me with the applicable reductions. Sadly, you guys no longer give us a % OFF LUNCH.. a nice touch when I have to wait 2 and a half hours. I usually do that so that I don't need shuttle service. Please reinstate the lunch credit. There is also a lovely spirit of camaraderie and a wholesome sense of humour about Troy. Toyota should be delighted to have a guy like Troy on staff, Elizabeth Stolee More

Excellent Service Technician I was really impressed with the service I received for my Toyota Venza. The driver side mirror cover needed to be replaced. Bonnie ordered the part, I was really impressed with the service I received for my Toyota Venza. The driver side mirror cover needed to be replaced. Bonnie ordered the part, ensured it was the correct cover and colour and then had it coated with a protective covering. She made absolutely sure that it was installed correctly and I was on my way shortly thereafter. Bonnie is always cheerful, helpful and very conscientious that any service is done correctly. She is my go to technician. More

Never trust them again I had prius v 2012 km 388000 check engine light came 5 times in 4 months and that 5 time I take car to Gateway toyata .every time they change somethin I had prius v 2012 km 388000 check engine light came 5 times in 4 months and that 5 time I take car to Gateway toyata .every time they change something and every time bill was more than 1000 one time I paid 2300 also total i paid them $4600.and today 1 Dec 2015 again check engine light I go there now they left nothing to change and this time theyou say 3500 just labour and say I don't want to do from u guys I took car to other machanic and he u should change engine that is main problem for again and again check engine light and I change engine and transmission in $2800 just 40000 km on it so please they just make money and every service lady had commission the money they make from us. More

AMAZING! Service Department is AMAZING! They go above and beyond the work your typical dealer would do (Not once, but every single time I go). Super fast, extr Service Department is AMAZING! They go above and beyond the work your typical dealer would do (Not once, but every single time I go). Super fast, extremely friendly. I can't say enough good things about my experiences here. It is the only place I will bring my vehicle to get service done! More

Service Staff makes the dealership I purchased two cars at Gateway Toyota. Of course I was pleased with the first purchase which lead me to buy the second car from them. Very good sales I purchased two cars at Gateway Toyota. Of course I was pleased with the first purchase which lead me to buy the second car from them. Very good sales team. However this was not what made me a very loyal customer. The service staff is what did it for me. They are very friendly and knowledgeable. I have tried one other Toyota service department and that confirmed my assessment of Gateway Service department. People like Doris and Troy and Bonnie are in my views very valuable intangible asset of the company. They are the reason I keep going back. More

Winter Service went in to get my winter service and tires changed. I was expecting to have a couple of hours wait. It turned out that they were able to get me in rig went in to get my winter service and tires changed. I was expecting to have a couple of hours wait. It turned out that they were able to get me in right away and I was in and out in just over an hour. They even found a screw in my tire that they fixed. Thank you for looking after the small details. More

Always awesome! I would definitely recommend Troy. He is my go to person. He has a happy go lucky disposition. Very professional, helpful, friendly, courteous, consid I would definitely recommend Troy. He is my go to person. He has a happy go lucky disposition. Very professional, helpful, friendly, courteous, considerate, he has it all. Pleasure to deal with. Troy is a real sweetheart. More

Services They are giving good service to their customers and I am satisfied enough regarding their service. They are accommodating,they are helpful and frien They are giving good service to their customers and I am satisfied enough regarding their service. They are accommodating,they are helpful and friendly to their customers. More

Excellent service beyond expectations and very friendly all my question was answer in a professional manner to the best of there knowledge They always go the exta beyond expectations and very friendly all my question was answer in a professional manner to the best of there knowledge They always go the exta miles More