Rick Morgan

Dealer provides good service. Service employees are friendly and helpful. Today there was a bit of a confusion but it was handled in a professional manner Service employees are friendly and helpful. Today there was a bit of a confusion but it was handled in a professional manner More

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This dealerskip is proactive helping the customer to understand his problems helping him get a rental vehicle And helping them get on his way with no problems understand his problems helping him get a rental vehicle And helping them get on his way with no problems More

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Amazing quick,precise,friendly service. Rick the service manager, went above and beyond to ensure my compete satisfaction.will definitely be back to Zender Ford Rick the service manager, went above and beyond to ensure my compete satisfaction.will definitely be back to Zender Ford More

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Very friendly staff. Great service. Quick service. And made me feel welcome. I'll definitely be going back ! Great service. Quick service. And made me feel welcome. I'll definitely be going back ! More

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Not the best place for simple fix too much time for service provided could do better with amount of staff they having working. I left my truck for 10 hours and they manage to top off DEF fluid. Heated service provided could do better with amount of staff they having working. I left my truck for 10 hours and they manage to top off DEF fluid. Heated seats and steering still not working and key fob no indication the truck has stated, green light don’t come on when truck is running. More

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Friendly customer service. Didnt take long with service stuff and have no issues till yet. Didnt take long with service stuff and have no issues till yet. More

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Zender Ford service staff were friendly, courteous and went above and beyond for routine warranty followup. We would highly recommend their services. went above and beyond for routine warranty followup. We would highly recommend their services. More

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Worst Ford dealer I've ever been to. Damaged after-market tie rods, that had been on the truck for about 3 months, and had less than 17-18,000 kilometers on them, during an oil change. T Damaged after-market tie rods, that had been on the truck for about 3 months, and had less than 17-18,000 kilometers on them, during an oil change. They overgreased the boots causing them to split. They then blamed the manufacturer of the tie rods, and expected them to cover the costs of replacing them, and blamed them for making inferior tie rods. They refused to cover the installation costs of new boots after the manufacturer agreed to send me new ones. Pretty despicable customer service to refuse to accept responsibility for something simple that could have been fixed easily. Two different managers played the blame game and told me to have the manufacturer of the tie rods install the new boots themselves - given their in Arizona that's not gonna happen. More

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The problems were identified and the cost and alternate solutions discussed. The work was completed, on time with no extra costs incurred. The vehicle is running like new. solutions discussed. The work was completed, on time with no extra costs incurred. The vehicle is running like new. More

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we had bought our ford escape from a different dealer that isny worth mentioning. We had some issues with it and Zender was close so, we took it to them. They went above and beyond to help us out and get that isny worth mentioning. We had some issues with it and Zender was close so, we took it to them. They went above and beyond to help us out and get us back going. Rick was fair, accomidating and honest to deal with. All of his guys in the service department were pleasant and got up to greet clients. We have continued to go to them ever since. In fact we will drive 5 hours to use them when other dealerships are closer to us. More

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