Chelsea Wakefield

All staff are very helpful and courteous. Especially pleased with the sales staff and help provided with long term needs for almost 20 years! Especially pleased with the sales staff and help provided with long term needs for almost 20 years! More

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Latoya was again wonderful in explaining the work to be done and setting the expectations. Once the work was completed on my 2020 Hybrid, she was able to explain the analysis and the work done in detail wh done and setting the expectations. Once the work was completed on my 2020 Hybrid, she was able to explain the analysis and the work done in detail while showing me the written work done. Thanks LaToya for explaining everything to me and providing me with the big picture of the servicing process. More

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This is a excellent dealership to purchase a car from, the buying process is easy, service is absolutely great, and most importantly they do exactly as they agreed to do, in todays world in my opinion, a the buying process is easy, service is absolutely great, and most importantly they do exactly as they agreed to do, in todays world in my opinion, a good honest dealership can be difficult to find, ToyotaTown is one of the best & I highly recommend if you need a new or used car, give these guys a chance, for sales or service, like me you will be really glad you did More

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My car was in for a detailing service. He took the time and exhibited kindness and patience as he introduced me to a 24 hour replacement vehicle. I appreciate Toyota giving their customers He took the time and exhibited kindness and patience as he introduced me to a 24 hour replacement vehicle. I appreciate Toyota giving their customers the same service adviser so they get to know their clients and vehicles. Thank you. More

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Very very pleasant to deal with. Very welcoming! She was very knowledgeable. Would definitely work with her again!!! Very welcoming! She was very knowledgeable. Would definitely work with her again!!! More

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Enna Pinacho is an exemplary employee in the service department .She is efficient, is excellent at explaining the repair work or other procedures, and is unfailingly pleasant and courteous. Her warm and department .She is efficient, is excellent at explaining the repair work or other procedures, and is unfailingly pleasant and courteous. Her warm and empathetic personality is an added bonus! Latest appointment: Chelsea Wakefield took the time to call me to offer an earlier appointment than the one scheduled since the problem was a minor one. She made sure everything was done quickly and efficiently. Thank you Chelsea! More

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This dealership has always been accommodating and has very professional service especially from Todd Servant. very professional service especially from Todd Servant. More

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I have dealt with ToyotaTown for 16 years, and found the dealership professional and customer service oriented in all departments. Have dealt with Todd Servant many times. Always professional, courteous and dealership professional and customer service oriented in all departments. Have dealt with Todd Servant many times. Always professional, courteous and available to follow up with any service questions or concerns during the service appointment. More

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I have been doing business with Toyota Town for many years. I keep coming back as the service is exemplary. Knowledgeable, friendly , efficient staff. Highly recommend! years. I keep coming back as the service is exemplary. Knowledgeable, friendly , efficient staff. Highly recommend! More

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Chelsea was my best service experience in my life. She turned a frown (tears) upside down, and seriously rescued me! She and her team really made a horrible situation (CAA damaged my wheels on my coll She turned a frown (tears) upside down, and seriously rescued me! She and her team really made a horrible situation (CAA damaged my wheels on my collectors edition car beyond drivability, told me I had to get it all repaired myself, and just left me like that on the driveway), into a survivable one with a big silver lining! She took me immediately when no other shop I called in London would, and got it repaired the same day! Was very communicative and upfront, itemized everything for CAA (whom I am still fighting months later), and even offered me to come back for my usual discount! Even through the whole ongoing pain with CAA she was so helpful and communicative, stepped in another time correct an appointment clerical error for my other car and replaced a lost wheel lock from the original car no questions asked. This is how customer service should always be. Thank you so much for your utmost care, upfront communication and efficiency through every step of the process. This is type of customer service is a lost art. More

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