63 Ontario Kia Dealers

I love my new Sportage. - Torch

I love my new Sportage. The dash is incredible and the sound system absolutely great. The staff at Kia of Timmins are professional, courteous and friendly. I would not hesitate to recommend them to anyone seeking a new or used vehicle, or service.

Ashley is very helpful in every way I am so grateful for - Esther

Ashley is very helpful in every way I am so grateful for her I wouldn’t go to any other financially advisor but her. She will go extra mile just to meet customers needs I highly recommend her and this dealership to anyone.

Colin was extremely helpful and knowledgeable! - Carp

Colin was extremely helpful and knowledgeable! Strongly recommend Lockwood Kia for your Kia purchase! Great team and great atmosphere, everyone is so nice and helpful!

The service has been great so far! - Karen M

The service has been great so far! The communication is excellent before during and after any service.

This KIA dealership makes you feel like family! - D. Pierce

This KIA dealership makes you feel like family! Highly recommended for any and all your vehicle needs.

Extremely happy with the purchase of my new KIA Seltos - Mary

Extremely happy with the purchase of my new KIA Seltos from KIA of xx. Catharines. Sam was extremely knowledgeable & accommodating. So glad I made my decision to purchase from this dealership - definitely the right choice!

Dealer cooperation was desirable. - Lee

Dealer cooperation was desirable. Everyone was helpful with my requests, this includes Sebastian, James and Mark. Catherine was easy to deal with, overall the crew was great.

This is the worst dealership I have ever dealt with. - Very unsatisfied customer!!

This is the worst dealership I have ever dealt with. The service department is unbelievable. I went just to get my winter tires swapped out. I had an appointment for 11:00 am. On arrival I was told I would have a two hour wait. Literally one minute later it had changed to three hours. Not the first time a simple service such as am oil change took way longer than necessary. Time to take my business somewhere else. 🤨 Needless to say I took my seasonal tires and left. My husband ended up switching them out for me. Unacceptable!!

By far the best Kia dealership I’ve been to! - amanda_

By far the best Kia dealership I’ve been to! Unfortunately had to have my car towed to another Kia recently & it just stultified why this one is amazing! They go above & beyond for their customers

Rocky start that only got worse. - 4Wheel

Rocky start that only got worse. Lack of knowledge about the vehicles you are selling is unacceptable in today’s environment of well-researched consumers. With the prominence of online car reviewers, print media contributors and dedicated forums interested buyers are able to make informed decisions before even entering a dealership, they should not be met by sales people who lack even the basic knowledge of the products, offerings and even general car terms. The sales experience was under whelming to say the least. Salesperson was friendly enough but all others, financial services manager, floor manager and even those in the service department we’ve dealt with have been reserved, argumentative and downright rude. This dealership has gone down tremendously since the Suzuki days and will likely continue to worsen if basic customer service issues are not addressed. If you are set on getting a Kia, or even just curious about their vehicles, do yourself a favour and find a different dealership. Current renovations to their space may make them look more appealing, but it’s what’s inside that counts and in that regard they are lacking on all fronts. - Dissatisfied Kia owner since 2023

The dealer ship was welcoming and our sales person new - Cindy

The dealer ship was welcoming and our sales person new the vehicle inside and out.

The showroom and waiting area are clean. - sharon michaud

The showroom and waiting area are clean. I was pleased with the efficient service, and polite service representative who explained what was going to be done during the appointment. He even walked me to my vehicle and went over the work that was done.

Whilst the sales person was super friendly, as was the - Rosali

Whilst the sales person was super friendly, as was the receptionist, the financing experience was not. Things promised to me were not met. I was then gaslit. Over the years, service department has proved to be deceitful in their dealings, only to get money out of me. am quite disappointed with my experience thus far. I further am disappointed by the service department as they keep losing my details even though have been coming here for 6 years. Seems there has been a shift in management and the new bunch is just terribly rude. bad service all round. I definitely don't recommend them to anyone. I recently called 5 times to get someone to help and they put the phone down on me and I got zero help. asked to speak to a Service manager but this person too picked up and put down and never got a call back. Atrocious service is an understatement. rather take your car somewhere else. this will be last time I bother going here

I was amazed by both Dominic and Stephanie help, easy and - mo_omar2006

I was amazed by both Dominic and Stephanie help, easy and friendly to deal with, assisted me in finding family car with patience and understanding, attention to details was remarkable, I highly recommend thus dealership

For some reason my full review isn't posting on the - Lisa G

For some reason my full review isn't posting on the dealership Google page and I've lost patience with everything to do with this situation so long story short: I was sold a car where the cleaning was not done as per the contract. During the journey home, I started hearing knocking under the car, a few days later the engine light appeared. My trusted shop looked at it. They wouldn't have passed the safety on it. I gave the dealership a second chance to fix the safety and other issues to fulfill the contact clause 'everything mechanically will be addressed'. The safety was finally complete but they failed the second chance to fix outstanding issues. I gave a third chance. I was ignored. I wanted to cancel the warranty so that I could get the car fixed and after going through all of this I wanted nothing to do with this dealership. Ended up finding out that I wasn't given the full contract with the cancelation clause, violating my consumer rights. They refuse to void it. The warranty company has their own review that is actually posted. Other things things to mention: they don't like it when you say no to the warranty. I felt pressured to say yes and only said so to move on. After nearly two months of this rubbish, I wish I had never stepped foot into this establishment. Take the reviews with a grain of salt. They will likely pressure you into leaving a good review, at least that is what happened to me. The fourth and final chance has been given to corporate to make this right.

I feel lied to with what 10 year paint and 10 year - Michelle

I feel lied to with what 10 year paint and 10 year Leather covered. My review specifically is directed toward the extras I purchased when buying my car. The rust protection package? Garbage!! Do NOT waste dollars on any aspect unless you have FULL details as to what they will cover. Have you ever heard of rust from outside to in vs rust inside to out? I have rust on my car with a 10 year paint protection plan and have been denied repair. 10 year Leather protection? Visible wear on my steering wheel and gear shift as was to my knowledge aspects of leather protection in SX package, I was told in no uncertain terms would be redone when or if needed. They have denied that too, saying that's natural wear for a 10 year old car, its been worn like that for years- they exclude things that "naturally" happen when it is those things that people would want fixed, it is the "natural things" I wanted my car protected from! I waited to ensure once redone it would last another set of years- makes sense right? denied! So whatever your needs or reasons for considering these extras? Know every detail and ask all the questions, because what they do cover? May not actually suit your needs within your vehicle usage. Personally? Truly? Don't. Unless you have money to give a company that you plan to not use, They will collect the money and not approve anything that you were told would be, and the "natural things" you want to be protected from? Wear, rust being rust! You wont be. I purchased my car in 2014, I love my car, what I don't love? Is being lied to.

Extremely pathetic service level, sales people are - salman

Extremely pathetic service level, sales people are extremely arrogant with no training what so ever as how to deal with customers, I was there to buy a car and was about t make a deal but letf jus beacse of the pompous attitude, wated my time..and has happend twice not once..

After the transfer of owners, downhill. - dj

After the transfer of owners, downhill. A sales rep when I considered upgrading my vehicle was uninterested and made the experience unacceptable. Then service quality declined. Advised I needed to replace parts without providing what the root cause was. Their own internal staff commented on how bad the dealership is and it's all about the almighty dollar. And suggested I got Kia Belleville. I advised I'd sell the car if the experience continued. I pick up my new car Wednesday. Goodbye Kia, goodbye Kingston Kia

Staff are very knowledgable, great personalize service. - renae-peacock

Staff are very knowledgable, great personalize service.We dealt with Zaeem Ahmed and he was very professional and knowledgeable he was great to work with.

Do not follow through with what is promise Not honest , - Dee

Do not follow through with what is promise Not honest , lies ,customer has to do all the work once they get your money

Although I didn't end up purchasing a vehicle here due to - John

Although I didn't end up purchasing a vehicle here due to time constraints, Gordon and Vinh went above and beyond and offered best prices OTD.

The people are attentive, and calling the main line is - csdomingo

The people are attentive, and calling the main line is promptly answered after choosing an option to speak to anyone. Estevan the sales specialist was helpful. The pricing of the pre-owned vehicle that my wife and I chose was spot on. The extra warranty that we purchased with the vehicle was surprisingly more than fair for a pre-owned.

Got snow tires put on. - 1955Robbie

Got snow tires put on...it took almost 4 hours. Price 238 Day later a tire leaked and went flat. Their representative "Arun" refused to seal the tire and said I needed an appointment. Would be 3 and a half hour wait. Kia does not stand by their work and have rude self-serving employees who just don't care.

Just took my 2021 car back to the dealership for the - annettekieft67

Just took my 2021 car back to the dealership for the third time due to the back seat rattling loudly. The service advisor told me to just deal with the noise. STAY AWAY from the service centre here giving customers solutions like that! Kia Canada should be ashamed to have this dealership represent them.

Having a warranty dispute with Donnelly Kia, they sent an - sambrisco1

Having a warranty dispute with Donnelly Kia, they sent an invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The general manager called me to say they weren't correcting it after I have repeatedly requested all communication be in writing due to the ongoing dispute.

Kia Service Worst dealership service department ever - j. clyde

Kia Service Worst dealership service department ever experienced in my 54 years on this earth. They put the word shady in shady car dealers. Went in to get a problem diagnosed with the car which is still in warranty. Was told it was the AC compressor which I suspect is wrong. However they stated that the part was on back order. This was Nov 4 2023. 5-6 weeks go by and I call about the back ordered part and also in that time other issues with my heating/cooling system start up along with what seemed to be a 12V battery system problem. When on the phone the service advisor put me on hold while checking with the parts department to see about the back ordered part. Comes back on the phone after almost 25 mins on hold and tells me it’s still on back order with no time frame as to when it will be in. Do at this time I make another appointment with service department to bring it in again and get the other newer issues looked at. Appointment is two weeks out. While waiting for this appointment I start getting random no heat issues. I call but can’t get a hold of anyone and they never returned my calls. So, I went into the service department. While there I’m trying to explain the issues to the service advisor and she seems totally confused and completely clueless and incompetent. So I said forget it we’ll deal with all of it at the next appointment when I can actually speak to the tech or someone that’s more knowledgeable about EVs. Day of appointment and I get a phone call saying they have to reschedule as their tech that is trained on EVs is out sick. Now with the holidays etc my appointment is not till almost mid January. At this time they say the AC compressor is still on back order and the new issues is a control unit and probably needs a new 12V battery (still under warranty at this time). They say they’ll order the parts and get me in when the back ordered part comes in and fix it all at once. They said they would keep the work order open until then and let me know. To say I was just a little more than pissed by this time would be an understatement. I called Kia Canada and they were even more useless if you can believe that. Now we are into March. I have dealt with the issues all winter. Not being able to preheat the car while plugged into the charger and random times I had no heat with having to cycle on and off the car or heater controls until finally it would work. Had to boost the car twice and not even sure what drained the battery. So I call again and finally get someone at the parts desk. Explain again for the umpteenth time the issues and asked if the AC compressor was still on back order. He says no they have had them for a while and I almost lost it especially when he said he had no order for me and also couldn’t find any service order (the one they said they would keep open) I was so pissed I just said xxxx it I’m not dealing with you clowns anymore. Absolutely brutal place. How they remain in business is mind boggling. If I could give a negative number rating that would still be too good for them. At this point I have decided I’ll just trade it in.

Took our car in for service today, service for window - Brenda McKenzie

Took our car in for service today, service for window under warranty and brake maintenance. Service was excellent, Jason at the desk with very polite and helpful, and courtesy driver was prompt and also excellent. We were impressed as previously service could have been better. All in all we were very pleased with the whole experience.

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

I purchased a 2020 challenger on line Jan 2024 i had it - wendellccallaghan

I purchased a 2020 challenger on line Jan 2024 i had it delivered to me .When it arrived i parked it covered it up. ON Saturday April 6 it got it out of storage .Today i took it to get it serviced i have drove it approximately 300kms Today the mechanic informed me the tires need replaced i couldnt believe it but he is wright. So i have phoned Brantford Kia 2 TIMES TODAY they said they would get back to me never happened now they wont take my call.