Honda, not a summer car! - Awais
Honda, not a summer car!
Our AC and the Honda service department needs an overhaul!
I purchased a Honda in 2016. The AC broke in 2019. Despite being under warranty and having an extended warranty, the issue was not resolved after multiple visits to the Honda service center. Despite several attempts, Honda team could not identify the issue.
When my car finally exceeded 130,000 KM, the warranty period ended. Only then was the problem diagnosed, and I was told it would cost over $2,000 to fix. After numerous phone calls and considerable effort, I managed to get it repaired in early 2022 without paying, yet the AC still did not function properly. The problem was temporarily fixed, only for it to reoccur in the summer. Your team eventually identified a leak, but by then the season had passed, and I was given a one-year warranty.
In 2023, the same issue arose. I followed the same drill - appointment, car left at the service center and family booked Uber rides to work. At pick up time, we were assured the AC has been fixed. However, I received a call later that day stating the part needed for the repair was unavailable. This wrong communication was acknowledged by a Honda staff in a very casual way. Eventually, after another appointment, I was told it was fixed. The AC worked slightly till the end of summer but it was too late to be useful. I was again told to bring the car back within a year if the problem persisted.
Now, in 2024, I am facing the same issue. After waiting three weeks for an appointment and driving in hot weather, I was informed that another part needed replacement, costing $2,350 plus tax. Finally, after a long discussion and having the case open, I received an email that Honda will be paying for 60% of the service and someone will contact me. No one contacted me yet and I can foresee using the car without AC again this summer.
We are under extreme stress as this ongoing issue has impacted my health and that of my daughter.
My concerns are as follows:
1. The AC has not worked properly for the past six summers. Why has it not been fixed?
2. No issues were found while the car was under warranty, but several problems were identified immediately after the warranty expired.
3. Why can't your team conduct a thorough inspection and resolve the issue once and for all?
4. I have severe allergies and experienced an anaphylactic reaction last year while driving with the windows down due to smoke from nearby fires.
5. I have repeatedly requested a loaner car during repairs, but have always been denied. Many other companies provide loaner cars for customers.
6. My job is in another city, so I need to leave the car again and again with your service department and rely on others or Uber to get to work.
We are forced to buy and use cool fans to fight the extreme hot weather.
In our last communication with Honda on June 25th, we were told someone from the dealership would contact us. On June 30th, we sent them another email. It’s been 10 days now and we haven’t heard back from Honda.
Despite repeated visits to the service center in Milton over the past years, the air conditioning system in my vehicle remains non-functional, severely impacting my family’s ability to enjoy our summers. I am allergic to dust, and my little daughter too has her own health challenges.
We would strongly suggest think twice before buying a Honda. While the car might appear to be a good family car but the after sales services, the customer service and the service department itself need lots of improvement.
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