17 British Columbia Mazda Dealers

Tyler and McRae were first class in dealing with our - crazy1956

Tyler and McRae were first class in dealing with our trade-in, purchase and financing. Explanations were very clear and all of our questions were answered immediately and concisely.We are long time Mazda clients and this was our 2nd experience of buying a new car at Nanaimo Harris Mazda and we are very happy with the service we have received from all staff on both occasions. I have recommended Tyler and Harris Mazda to our friends based on the level of service we have received. A very positive experience!

Professional care that goes beyond just numbers. - MDriver

Professional care that goes beyond just numbers. They listen to their clients and strive to provide great customer/client service.

From buying the vehicle to getting maintenance done they - Coreyadams1790

From buying the vehicle to getting maintenance done they just make the experience easy. Would highly recommend specially for those who don't know what they want specifically just a general idea of what they need from a vehicle they can help you get the perfect car. Service has been great works around my schedule when I'm in town to get things done. Done fast and vehicle came out nice and clean when they were done.

Friendly staff but experience was negative once we - Unhappy customer

Friendly staff but experience was negative once we discussed finance options. Prices much higher than other dealerships for lower trim levels. Pricing errors made.

We purchased a new 2024 Mazda CX-5 from Courtenay Mazda - dave.hysert

We purchased a new 2024 Mazda CX-5 from Courtenay Mazda January12, 2024. Our overall experience was excellent. Our Product Specialist was Travis Webber, who, while relatively new to his position, was knowledgeable, helpful and thorough. He was ably assisted by Mike Milne, Sales Manager and Chad Johnston, Finance Manager.

Fabulous experience! - Madisontalling

Fabulous experience! Would recommend to anyone looking for a Mazda! I just purchased my second Mazda from them and it was 10/10!

Love dealing with Jose. - N K O

Love dealing with Jose. always know I can’t trust him and his advise. Thank you!

Kamloops Mazda is AWESOME! - Joc

Kamloops Mazda is AWESOME! Working with Jerry and Dawna has been an absolute pleasure. Very kind and friendly staff and very helpful too! I love my new car and I am so happy!

Poor servicing experience. - fredunder

Poor servicing experience. They are constantly trying to upsell and don't do a great job dealing with complaints or resolving issues. The service manager is a nightmare - Daniel seems to be one of the decent guys that work there.

Most dishonest Car dealership that I have done business - Avi123

Most dishonest Car dealership that I have done business with. Bunch of crooks and liers from the seller,to the financial advisor, to their service department. To avoid frustration and dissapoinmet, take your business sonewhere. They added a 2 years car insurance and an oil change for life without consulting us first. They made it sound like it was included in the purchase prize, but that was not the case. Very smooth talkers, but crooks. I cannot recommend them at all.

The service centre tried to charge me $147 for a firmware - Redgeekblue

The service centre tried to charge me $147 for a firmware update, a service that other Mazda dealerships offer for free. When i called ahead of time, they said it would be $60. Crooked money grabbers. Avoid like the plague.

TL;DR Do NOT go here. - JP

TL;DR Do NOT go here. Came across a 2017 Mazda CX5 online that we were interested in. Upon arrival we met the salesman who will remain un-named, who then proceeded to simply tech-dump and mansplain the details of the car to me and my wife. Test drive was fine. I called a trusted friend while we were at the dealership to ensure we asked all the right questions and didn't miss anything. My friend reminded me to check the glass. Make sure theres no cracks etc., because the dealership should not sell a car with cracked glass etc for liability. This car had a significant spiderweb crack in the bottom right of the windshield that they knew about (because it was stated on the inspection report upon later viewing) and still tried to sell the car as is, mentioning "just report a claim to ICBC". We were stunned they'd suggest that to us. We negotiated on replacing the glass as that is not our fault and they should not be selling it in that condition. Eventually the manager agreed that they would replace the glass. Negotiating with the salesman and manager was the worst. They hardly budged an inch after multiple back and forths. The manager even told me at one point "don't buy this vehicle if you can't afford it" in a demeaning tone. If a car dealership isn't willing to negotiate at all, then they should clearly state that. The manager and salesman even got into a brief "argument" in front of us regarding what could and could not be done about the price. This was very uncomfortable to watch. They ended up coming down just a few hundred dollars and I received the paperwork from the business manager, where we were instructed to bring a bank draft when the vehicle was ready. Once I got home and checked the math...the math was wrong. The balance owing did not make sense and was higher than the agreed upon price with the salesman. Called the business manager the next day - There ended up being a $600 HIDDEN EXTRA fee that no one mentioned that goes to Mazda Canada. She immediately felt bad and without hesitation removed their internal $600 documentation fee to reach the agreed upon pricing... Yet we were told previously by the salesman and manager that the doc fee is non negotiable. Once I came to collect the car, we dealt with a different business manager. He was the only good part of this entire experience. He was very empathetic towards the experience we had and was surprised at the extra fee. He mentioned that fee should only be applied to brand new vehicles. In conclusion, we had a terrible experience. Go to another Mazda dealer. Car was nice though.

Greeted as I entered. - arphillips

Greeted as I entered. Knowledgeable staff and pleasant surroundings. No pressure. I was able to decide on my own terms

Amazing, Thoughtful, Transparent & Wonderful. - R. Lessard

Amazing, Thoughtful, Transparent & Wonderful. Bentley & Tobias are awesome to deal with, excellent sale I love my Mazda, I’ve been a ford gal my whole life, finally made the switch to a 2022 CX-30!

Great friendly staff and Top quality service Always - mmarvelous1947

Great friendly staff and Top quality service Always goes above and beyond . Great job washing the car

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda service manger told me that the engine had thrown a rod and put a hole in the block. He also told me that this had happened because the engine wasn’t lubricated… even though there was no “low engine oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was in the engine and was told that there was no way to know as the technician had removed the oil pan already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5 years, they figured they had gotten what they could from us. This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they would be happy to help the with the cost of the repairs – by giving a better price, but there would be no involvement from the manufacturer. We thank you for the opportunity to review.” We had another mechanic replace the engine for one with a lot less kms and less money. Upon further inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they couldn’t be bothered. This is a dealership that will absolutely turn their back on you as soon as it appears that you have become less profitable. I find their dishonesty shocking and disgusting.