ToyotaTown - Service Centre

Robert Dako has always treated me fairly and with integrity. He answers all my questions, and explains why specific parts need repair or replacement. Robert will try to find the least expensive way t integrity. He answers all my questions, and explains why specific parts need repair or replacement. Robert will try to find the least expensive way to keep my Highlander in top condition. It is important to me to feel safe in my vehicle, especially when I am driving long distances. Robert and the service team at Toyotatown London give me the confidence that my vehicle is always in good condition. More

Attention to details and ability to listen. Mike Manarsky demonstartated a willingness to give special attention to the situation I presented and then delivered. Great results!!! demonstartated a willingness to give special attention to the situation I presented and then delivered. Great results!!! More

Fantastic service by my Toyota Service Consultant Mr. Jason DeFelice thanks for the amazing service with all of my service needs jason comes Highly recommended!! Jason DeFelice thanks for the amazing service with all of my service needs jason comes Highly recommended!! More

Mr. De Felice was very courteous and helpful with the service of my vehicle and advising me on what future maintenance I should consider. I was particularly appreciative of his ability to provide my v service of my vehicle and advising me on what future maintenance I should consider. I was particularly appreciative of his ability to provide my vehicle's service record from the Toyota dealer system. Thank you Jason. More

The previous owner of my 2013 Camray had had a damaged The previous owner of my 2013 Camray had had a damaged portion of the car poorly painted, e.g. "orange peel" surface and impurities in the paint. T The previous owner of my 2013 Camray had had a damaged portion of the car poorly painted, e.g. "orange peel" surface and impurities in the paint. There was a rough edge near the inside area where the rear passenger door closed and the door itself did not close as well as the three other doors. When I brought all this to the attention of the sales people, a couple days after I had purchased the car (weekend intervening), they offered to have the areas in question fixed and repainted properly, free of charge to me. While this was being done, I was given a loaner car and didn't even have to pay for the gasoline used! While ToyotaTown had my car, I ordered mouldings to be installed on the side doors and a stone and insect protective film to be installed on the front of the car and the back of the side mirrors and a paint stick for touchups. Not only was the work done to my satisfaction but imagine my pleasant surprise when I learned that ToyotaTown had decided to absorb the cost of the items I had ordered and to have installed. After I had gotten over my initial shock and had seen the quality of the work done, I went to personally thank the individuals who had been involved in my purchase of the car and in ordering the off site work done on the car. As they were not in, I then went to the service bay to personally thank Jason De Felice, who had initially concurred with me as to the problem with the right rear quarter and door panel and had taken my order for the moulding and hood, fender and mirror tape. He inspected the work done and, when it was discovered that the paint stick was not in the car, he personally went and picked up one for me from the parts department. I've been a ToyotaTown customer for more than 20 years and have always found it a pleasure in dealing with the staff, mainly the service staff and Jason De Felice in particular. More

I have been a Toyota owner for 6 years now and have always gone to ToyotaTown for buying/servicing my cars. My "guy" in the service department, Todd Servant, exemplifies the consistent, honest and qual always gone to ToyotaTown for buying/servicing my cars. My "guy" in the service department, Todd Servant, exemplifies the consistent, honest and quality service I have grown accustomed too. His entire department have made any servicing (whether its an investigation into a weird "sound" like my last visit, or a run-of-the-mill oil change) an easy affair, with great pricing and a very comfortable environment to wait in (if I'm staying at the dealership during the work). Anytime I've had a question or concern with my current vehicle Todd has handled the inquiry with a personal touch that reminds me each time of why I will not shop at, or try to find an alternative to my cars ongoing service needs. More

We have purchased 4 vehicles from Toyota Town based on the sales and service staff at the London South location. Our primary reason we have stayed with Toyota Town is because of the people we have met. the sales and service staff at the London South location. Our primary reason we have stayed with Toyota Town is because of the people we have met. An individual we have been extremely pleased with is Rob Dako's, who as provided us with quality help and assistance with all our vehicles. He provides clear communications about our vehicles and is extremely knowledgeable about Toyota maintenance, mechanical and the technology of today's cars. My wife and I have extreme confidence in his advise and can truly call him a friend of our family. We express our deep gratitude to him for his help through the years. We highly recommend him for any consideration in promoting his career and opportunity. More

My family and I have been long-time customers of Toyota-Town and Todd Servant has been our service advisor all along. He has always been very pro-active and helpful with service matters and has prov Toyota-Town and Todd Servant has been our service advisor all along. He has always been very pro-active and helpful with service matters and has proven himself to be trust-worthy and honest. I have no problem recommendingTodd Servant as a service advisor or Toyota-Town as a dealership. More

I recently purchased a 2011 Volkswagen Jetta TDI from Toyota Town after a long search through the lots of other VW dealerships in and around London. Typically I'm reluctant to buy anything used from any Toyota Town after a long search through the lots of other VW dealerships in and around London. Typically I'm reluctant to buy anything used from any other branded dealer but the manufacturers (Understandably, it's hard for an outside dealer to have the same knowledge base about the car as someone who sells them regularly). My experience with Toyota Town was just the opposite. Sean McRae was easy to work with and continued following up with any questions I had even long after the sale. Post sale, I've since had the car into their service department 3 times to take care of some general maintenance, i.e. oil changes, new summer tires, etc. Me, always leaving things to the last minute, was able to call Sarah Cawston directly in the service department, the day of or end of day before and she managed to squeeze me in every time. Even on some very busy weekends. While there, Sarah was extremely helpful in addressing any questions I had and she even followed up with a local VW dealership to double check the specific service information for the car. Every time I picked up my car it was washed and ready to go. These guys are pros and I will be certainly taking my car back here for it's next service as well as consulting them first before my next car purchase. Keep up the great work! More

I am a long time customer of Toyota-Town London Ont. (at least 14 yrs. & 2 Cars) Robert Dako Service Advisor has always been more than helpful over the years I've dealt with him. He has always been pleasan least 14 yrs. & 2 Cars) Robert Dako Service Advisor has always been more than helpful over the years I've dealt with him. He has always been pleasant and accommodating. His explanations are clear and easy to understand He is an asset to Toyota Town and I would trust him to look after my servicing and any problems I may have to deal with. I am always taken on time and the service is completed in the time given. Toyota- Town London and its staff have always been 5 star any time I have dealt with their Service Department. Keep it up! Sincerely, Hugh Timmons More