Toyota on the Trail

It was good service and explain the things very well. Done on time. Thank you Done on time. Thank you More

Manny was the best salesman ever , he worked really hard to get us the best possible deal , 10/10 for manny to get us the best possible deal , 10/10 for manny More

I've been a loyal toyota owner for about 20 years and the family has purchased 4 new vehicles from dealerships, and this is one I would never again do business with because of their sales practices. Before e family has purchased 4 new vehicles from dealerships, and this is one I would never again do business with because of their sales practices. Before even discussing price for a vehicle they demand a deposit, then when talking prices they say you have to buy 3 different protection packages if you want to buy from this dealership. Also never trade in a vehicle here as they will lowball the value of your vehicle by thousands. More

Our vehicle appointments have always been efficient and well serviced with excellent customer service I very much recommend Toyota On The Trail. well serviced with excellent customer service I very much recommend Toyota On The Trail. More

Your advisor has very good and professional knowledge to serve the customers good service thanks serve the customers good service thanks More

Staffs are very helpful and accommodating to customer needs. Very prompt and easy to deal with needs. Very prompt and easy to deal with More

Very good service and price and time promise were both met with no problems at all plus car was washed met with no problems at all plus car was washed More

My wife and I are in our 60s and were shopping for a smaller SUV that she would find easy to drive and park. We contacted the nearest Toyota dealership, Toyota On The Trail, to test dive a new Corolla C smaller SUV that she would find easy to drive and park. We contacted the nearest Toyota dealership, Toyota On The Trail, to test dive a new Corolla Cross. While we were there the salesperson gave us incorrect information about the options on the vehicle. In the showroom was a silver model “L” Cross with light grey interior which we liked and the salesperson told us that interior is only for the “Sonic Silver Metallic” exterior colour. Wrong. In fact the light grey interior is standard on the Cross L regardless of the exterior colour. The salesperson told us the base price of the Cross L AWD was $36,999. Wrong. The Toyota Canada website clearly shows the base price to be $32,683.94. Finally, we were told that all vehicles come with rain / wind deflectors on the top edge all four doors, door sill protection plates, and paint protection wrap on the hood, front fenders, door edges, and inside the door handle recess “for free”. We asked about ordering a vehicle to get one without all the add-ons and were told “all vehicles get those item”. Other dealerships don’t add these items and they certainly aren’t “free”. Next came the test drive. I don’t fault the salesperson for coming with us but the test drive he directed us on took us through a residential neighbourhood and I doubt our top speed ever exceeded 50 km/hour. More damning was that during the drive we went up a slight incline towards the Mount Pleasant Cemetary during which my wife had the accelerator pressed to the floor and the vehicle felt like it barely made it to up the incline. The vehicle felt so underpowered that she was happy the test drive was so short. Our experience with the Corolla Cross was so bad we started looking at other vehicles, however our thoughts kept coming back to the versatility and reliability of the Corolla Cross. After several weeks, we visited a different dealership located in a certain world famous mall where we took another Cross for a test drive. During that test drive, we were allowed to take the vehicle on both Whitemud Drive and the Anthony Henday ring road getting up to speeds over 100 km/hr. That Cross did not at all feel underpowered. Looking back, we suspect that Toyota On The Trail limited the length of the test drive because the driver was a woman and that they did something to the test drive vehicle to limit its power and speed. In summary: Their prices are higher than what is on the Toyota Canada website. Staff either don’t know or lie about options on the vehicles. Customers must accept unnecessary and unwanted optional equipment. Test drives are extremely limited in time, distance, power, and top speed (which may be related to sexism). Overall, I’d recommend avoiding Toyota On The Trail. If you’re looking for a Toyota dealership in Edmonton, I’d recommend the one in the big mall on the west side of the city. More

Book a service appointment for service 1 and tire swap. It went smoothly. Herman was of great help. It went smoothly. Herman was of great help. More

Service was excellent and very fast, staff is vey knowledgable,they informed me every step,Sandeep was very helpful. Nice work . knowledgable,they informed me every step,Sandeep was very helpful. Nice work . More