South Oakville Chrysler Fiat

Bought a used car from them. I unfortunately was over an hour away so I asked a lot of questions. The used car salesmen Steve started by lying to me. Said there was no paint dama I unfortunately was over an hour away so I asked a lot of questions. The used car salesmen Steve started by lying to me. Said there was no paint damage but the fact that a chunk paint is missing from the bumper shows me that was a lie. He also said the interior was immaculate but the ripped steering wheel and couple of stains on the seat also show that was a lie. I wasn’t bothered by these things because I love the car but lying before you even meet your customer is bad business practice. Now onto my bigger problem, my ac isn’t working so I messaged him. Before I bought the car he’d answer in seconds, I messaged him on April 29th about my ac and have heard nothing. Luckily I purchased a warranty but I don’t think a) I should have to use it so soon and b) I should be out the deductible for such an obvious issue. This is something they should have tested and now I have to take time off work to get this fixed losing more money. Definitely will not be recommending or returning to this dealership. FYI he also tried to hide the fact that the car had an accident so make sure you always ask them. More

Purchased new vehicle and was given only one key. Over seven communications and 5 weeks later still no key.??? A lot of excuses given by staff, even contacted FCA Canada still no luck. I guess vehic Over seven communications and 5 weeks later still no key.??? A lot of excuses given by staff, even contacted FCA Canada still no luck. I guess vehicles from this dealership only have one key! More

Honestly I've had a bit of an annoying experience with this dealership. I agreed to purchase a used Ford Escape from them. During the test drive we noticed the AC wasn't working. The sales dept. agreed to this dealership. I agreed to purchase a used Ford Escape from them. During the test drive we noticed the AC wasn't working. The sales dept. agreed to sell the car at the advertised price contingent upon the AC issue being a minor fix. It turned out to require an expensive repair and so both sides pulled back from the deal - no issues with my experience up to this point. However, I put a small refundable deposit down ($1k) on the vehicle and have had to follow-up multiple times on getting it refunded. 3 times I've had to follow-up in a 12 day span and each time I've gotten a similar story about it being processed within the next 1-2 days. Not the end of the world but frustrating that I'm having to waste my time chasing them down. This could very well be a one-off situation/experience but I thought I'd share this feedback. More

Excellent experience buying my RAM 2500. Rich Wyatt in sales was super helpful. He was very knowledgeable & efficient and was just an honest guy (rare in this industry). I highly recommend R Rich Wyatt in sales was super helpful. He was very knowledgeable & efficient and was just an honest guy (rare in this industry). I highly recommend Rich & this dealership. The financing team was also very good. More

I just traded my Challenger at the 5-year mark for a new Charger Daytona. Start to finish the dealership team (Janet, Oz and Mark) were exceedingly helpful and did all they could to make my purchase smooth Charger Daytona. Start to finish the dealership team (Janet, Oz and Mark) were exceedingly helpful and did all they could to make my purchase smooth and seamless, and it was. In the space of two days (Sat. and Mon.), I went from walking-in for a test drive to driving out with my new car! I had no impression of being rushed, or taking up someone's time, just a desire to help me buy what suited me best! I'm a returning customer of 20+ years with this, being my 7th car purchased at South Oakville, previous experience with this dealer was always good but, definitely raised the bar this year! More

Did not provide any paperwork fo the extended warranty. I likely won't buy from here again. I doubt they even read these reviews. My truck also had a cracked windshield that I now have to pay to fix mys I likely won't buy from here again. I doubt they even read these reviews. My truck also had a cracked windshield that I now have to pay to fix myself. Pretty crappy service!!! More

Put in a factory order last year for a new vehicle, and the sales rep i worked with was friendly and accommodating. Unfortunately this is where the good ends. Due to delays my order ended up changing to a the sales rep i worked with was friendly and accommodating. Unfortunately this is where the good ends. Due to delays my order ended up changing to a '21 model, and while i was promised by the dealer that my rebate/financing rate would carry over, this was not the case at the time of vehicle delivery. In the end, i ended up losing a substantial rebate which was contrary to communications throughout the 7 month wait period, and dealer waited until the very last moment to communicate this to me, which is highly unethical. I was also muscled around by the staff knowing how rare the vehicle is, and the fact that it could be sold at a higher markup as soon as i walked away. In the end i still ended up picking up the vehicle, but with a very sour taste in my mouth. That communication really should've been better. More

This has got to be the worst service dealership l have ever dealt with. Took 9 DAYS to install a new transmission on my promaster truck. DON'T take your vehicle there for service. They don't care about yo ever dealt with. Took 9 DAYS to install a new transmission on my promaster truck. DON'T take your vehicle there for service. They don't care about your requirements. They have continually over promise. More

Poor customer service. Agreed on deal and then they made it impossible to complete. Their sales rep, Rich was good. But their business manager and sales manager were not knowledgeable and insisted on paperw it impossible to complete. Their sales rep, Rich was good. But their business manager and sales manager were not knowledgeable and insisted on paperwork that was not necessary. Wouldn't buy a vehicle from them ever again. Went down the road to Peel Dodge and they beat the deal and their customer service was much better wasted 2+ hours of my time with South Oakville Dodge. More

Excellent customer service. Excellent pricing. The best deal was provided without hassle or haggle. Thanks Daryl Morris I live a few hours drive away. It was with the he trip. Deal was made through phon deal was provided without hassle or haggle. Thanks Daryl Morris I live a few hours drive away. It was with the he trip. Deal was made through phone and email, my preference. Upon arrival at dealership we were.greeted.by friendly staff. Showroom and grounds were immaculate. Financing was arranged through dealership, handled by Micheal V,and was a snap. They knew I had a long drive home so they made it very easy. I arrived and all paperwork etc. was in order. I simply had to sign the paperwork and have a look at my new vehicle to ensure I was happy. I was extremely happy and was on the road in no time. Thank You Wes Davidson More