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Richmond Subaru

Richmond, BC

2.8
574 Reviews

3511 Number 3 Rd

Richmond, BC

V6X 2B8

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574 Reviews of Richmond Subaru

May 23, 2024

Do not trust anything anyone tells you in this dealer. Other reviews were right about them being very patient and not pushy. However, everything they do is suspicious. They will sell you a premium insuran More

by Nana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christina Duncan, Benson Ko
May 09, 2024

I recently bought a Subaru Onyx from Richmond BC Subaru Both Jenson and Benson helped me out with everything and they were both great! This was a very stress free experience and both Jenson and B More

by bijanahvazi2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenson, Benson Ko
April 28, 2024

This dealer let me believe their 5 years warranty on battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want prote More

by Taylor
Workmanship
Recommend Dealer
No
Employees Worked With
Service manager and general manager
April 12, 2024

Alvin and Mark parts and service mgrs' great help and solve our problems tank you More

by Pickard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin, Ray Cao, Eason Wang
Apr 12, 2024 -

Richmond Subaru responded

Hello Pickard, Great to hear that we were able to help and very grateful for the review. Thank you!

November 02, 2023

Was picking up a pre purchased vehicle for a family member who was having twins. Flew into Vancouver from northern BC. Vehicle was not ready! Waited 2.5 hours for staff to show up. Purchasers had commu More

by 71sardon
Recommend Dealer
No
Employees Worked With
Jay Shead
Nov 04, 2023 -

Richmond Subaru responded

Hello Sarah, We are very sorry to hear about your recent visit to Richmond Subaru and apologize for your frustrations. We are aware that you arrived to our facility prior to the sales department being open, and we did our best to accommodate your timeline. Somewhere along the way, some sort of miscommunication must have occurred between us, the customer purchasing the vehicle, and yourself. And for that we are truly sorry. All our vehicle go through a thorough safety inspection, so we are shocked to hear about your troubles. Please have the purchaser reach out to our General Manager, Jay Shead for further assistance at 604-273-0333 or jay@richmondsubaru.com Thank you for the review, and we look forward to talking soon.

August 04, 2023

Unfortunately, if there were an option for a zero-star rating, I would choose it without hesitation. My experience with this establishment was incredibly disappointing. The staff aggressively pushed their More

by Subaru customer
Recommend Dealer
No
Employees Worked With
The sales employee quitted his job, and not sure about the service department.
July 29, 2023

Service department has caused issues before and now again. Arranged loaner over the phone, but when I dropped off my Forester, no loaner. Wasted 30 more minutes of my time trying to find me a loaner More

by speed1lite
Recommend Dealer
No
Employees Worked With
Airii
June 11, 2023

Brought in a recent purchase for my kids a 2001 Subaru Forrester to get the air conditioner fixed. Asked that they do an overall inspection to ensure there were no major issues. The let me know that the More

by Jfthiess
Recommend Dealer
No
Employees Worked With
Cory
February 25, 2023

Bought our 1st Subaru and left feeling ripped off. They gouged us so many times, the whole experience was horrible. we wanted they car and love it, but that dealership was a bad nightmare! More

by kelmo67
Recommend Dealer
No
Employees Worked With
Ray Cao
Feb 28, 2023 -

Richmond Subaru responded

Hello kelmo67. We are sorry that you feel this way and would like the chance to make things right. Please reach out to our General Manager Jay Shead so he can get further details about your experience @ 604-273-0333 or jay@richmondsubaru.com. Hope to hear from you soon.

January 14, 2023

Extremely high rates compared with open-road Subaru I went to Richmond Subaru to do service B for my Subaru crosstrek; they charged $800. The same service B I did at open road Subaru boundary is only $5 More

by alanwzq
Recommend Dealer
No
Employees Worked With
Leo Ventura, Roden Cardona, Jason Ma, Terry Hogan
Feb 28, 2023 -

Richmond Subaru responded

Hello alanwzq, Our General Manager Jay Shead would like further details about your service experience and to discuss how we can gain your trust and hopefully see you back servicing here at Richmond Subaru. Please reach out to him @ 604-273-0333 or jay@richmondsubaru.com

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