Northstar GM
Cranbrook, BC
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206 Reviews of Northstar GM
The service here is incredibly bad. I have always had gms, same with my family and never had a problem with dealships until this one. I moved to the area a little over 1.5 years ago and I have always had gms, same with my family and never had a problem with dealships until this one. I moved to the area a little over 1.5 years ago and every time I have had to go here the service has gotten worse and worse. You can tell the people here only give good service to their buddies. I had a check engine light come on and tried to call the service department right at opening multiple times and just kept going to voice-mail so I went in to see if they could do a scan (takes MAYBE 3 minutes, and most places the service counter folk are competent enough to perform this task, but not at jack carter), when I got there I was completely dismissed. The lady and guy at the front desk literally just sat there and went "come back next week". A 3 MINITE SCAN LOL OKAY! my car is still under warranty so if the issue becomes something bigger gm gets to pay for it, whatever. I was just trying to be proactive but jack carter gm doesn't know what that is. More
Very efficient, professional and transparent about services completed as well as recommended future service. Lou is very knowledgeable and did a great job in communicating with us. services completed as well as recommended future service. Lou is very knowledgeable and did a great job in communicating with us. More
First car I have purchased there and had a great experience so far. Brett was very professional and was the other member of the team I dealt with. experience so far. Brett was very professional and was the other member of the team I dealt with. More