Heritage Honda

My experience with the sales team at Heritage Honda has left me deeply disappointed and frustrated. From the outset, there were promises made that were not fulfilled, leading to a significant lack of trust left me deeply disappointed and frustrated. From the outset, there were promises made that were not fulfilled, leading to a significant lack of trust in their professionalism and integrity. On January 24, 2024, I began discussions with a sales executive regarding a new car purchase. Assurances were given about the feasibility of financing within a two-day period, prompting me to make a deposit to secure the vehicle. However, despite this commitment, I received no communication regarding the status of my application or the details of the vehicle. Upon following up in person on February 15, 2024, I discovered that there had been difficulties in communication and that the interest rate offered was higher than initially promised. This lack of transparency and the sudden discrepancy in pricing caused considerable stress and disappointment. Despite my decision not to proceed with the purchase, attempts to withdraw and request a refund of my deposit were met with silence. The lack of responsiveness from the finance department added to my frustrations. Subsequent promises made by the sales manager to rectify the situation and provide the vehicle by March 7th were also not fulfilled. Instead, I endured further delays and uncertainty, finally receiving the car on March 20th, long after the promised date. Throughout this ordeal, Heritage Honda failed to deliver on their promises and left me feeling disregarded as a customer. The lack of accountability and follow-through is unacceptable, and I strongly advise against trusting this dealership for any future purchases. In conclusion, my experience with Heritage Honda has been one of disappointment, frustration, and a lack of professionalism. I cannot recommend this dealership to any potential buyers, as their handling of my inquiries and promises fell far short of expectations. More

I purchased a new vehicle 5 years ago and was advised I would receive free oil changes for life as long as I kept the vehicle. After 5 years they have cut off my free oil changes unless you get all service would receive free oil changes for life as long as I kept the vehicle. After 5 years they have cut off my free oil changes unless you get all service work done at the dealership......including work that you can get done at another shop for less cost. That is not what I was told when the vehicle was purchased and they have no paperwork to back up their position...ie - breach of verbal contract!! As an aside, over the years, they have installed the wrong battery which created other issues and more recently after a factory recall, they didn't put the dash back together properly. They eventually fixed those issues but it makes you wonder about the service dept.. This is my 5th new vehicle (4 were Acura and 1 Honda) from Honda.....very disappointed they didn't keep their word on the oil changes......so BE CAREFUL!!! More

Heritage Honda is very precise with their promised time and diligent with service. Will always recommend their service department and diligent with service. Will always recommend their service department More

I've always been a Honda person so getting out of my old 09 CR-V was made super easy and honest at this dealer, the guided me through the whole process and kept me apprised of everything throughout. A super 09 CR-V was made super easy and honest at this dealer, the guided me through the whole process and kept me apprised of everything throughout. A super comfortable and honest dealership with staff that genuinely wants to help, even if it meant referring me out to another! More

Fully transparent, customer friendly, professional finance team, knowledgeable sales, no push from sales, friendly managers finance team, knowledgeable sales, no push from sales, friendly managers More

I received great service and help from all the employees I had encountered at this dealership! I had encountered at this dealership! More

My experience here at Heritage Honda is awesome. Customer service is a great experience and assist us in any situation Customer service is a great experience and assist us in any situation More

Amazing service at heritage Honda! !! Staff is friendly and welcoming. Service staff is helpful, knowledgeable. They keep you informed and take away the stress of having your vehicle se !! Staff is friendly and welcoming. Service staff is helpful, knowledgeable. They keep you informed and take away the stress of having your vehicle serviced. Thank you heritage Honda!!! More

Amazing Customer Service…. Highly recommend heritage Honda for your automotive Service needs.. Two thumbs up!! Highly recommend heritage Honda for your automotive Service needs.. Two thumbs up!! More

Excellent customer service! Thank you Leo for the great service. Highly recommend heritage Honda Calgary Thank you Leo for the great service. Highly recommend heritage Honda Calgary More