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Gus Brown Buick GMC

Whitby, ON

4.8
130 Reviews
Call Dealership (905) 668-5846

1201 Dundas St E

Whitby, ON

L1N 2K6

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130 Reviews of Gus Brown Buick GMC

June 01, 2024

Service advisor was excellent of explaining the problem with my truck. Vehii oh cle was serviced quickly and the service advisor was constantly giving me updates. More

by Mikejan.champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Mitchell
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Helpful
May 31, 2024

Sergio was Pleasant professional knowable and meet my needs at my last visit all done in a reasonable time frame More

by TR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Laforest and Dale Gareau
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May 31, 2024 -

Gus Brown Buick GMC responded

Thank you for sharing your experience! We're glad to hear Sergio provided professional and efficient service during your visit to Gus Brown Buick GMC. We appreciate the support!

Helpful
May 30, 2024

Friendly, don't oversell, which I like. Call to discuss prior to doing work. They are quick. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
May 30, 2024 -

Gus Brown Buick GMC responded

Thank you, Karen, for your confidence in Gus Brown Buick GMC! We are glad that everything with your service visit went smoothly and quickly.

Helpful
May 29, 2024

In the past I have had issues but past 5 years or so things have fine More

by randymontg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Smith
Report | Print
May 29, 2024 -

Gus Brown Buick GMC responded

Here at Gus Brown Buick GMC, we always value and appreciate our customers' feedback. Thank you, Randy!

Helpful
May 25, 2024

Great people that work there. That have helped me many times with perfect service. From new tires to emergency repairs. They have gone above and beyond to help me. It is much appr More

by jamescoadapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland, Jim laforest
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May 27, 2024 -

Gus Brown Buick GMC responded

We're delighted to hear that our team at Gus Brown Buick GMC has consistently provided you with excellent service, from new tires to emergency repairs. Your recommendation means a lot to us—thank you for your support!

Helpful
May 25, 2024

Unsatisfied front end service. Actually, I still have the same noise problem in my front end. 2 nd time trying to have this problem solved. More

by mark Dranitsaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mister
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May 27, 2024 -

Gus Brown Buick GMC responded

Mark, I'm sorry to hear that the noise issue in your front end hasn't been resolved. We aim for thorough and effective service, so it's disappointing to know we've fallen short here. I will be reaching out directly so we can address this matter promptly. Thank you, Angie Prince - Service Manager - angieprince@gusbrown.com

Helpful
May 24, 2024

Great/ fast service. Very professional and work done was great. Service was performed in the time quoted More

by BrianDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Romeo
Report | Print
May 24, 2024 -

Gus Brown Buick GMC responded

Brian, we're glad to hear you had a positive experience with our team at Gus Brown Buick GMC. Thanks for the feedback!

Helpful
May 22, 2024

customer service staff always pleasant to deal with and wait times usually very prompt if having only usual maintence issues dealt with More

by pdthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Smith
Report | Print
May 23, 2024 -

Gus Brown Buick GMC responded

We're glad to know that you've had positive experiences with our customer service staff at Gus Brown Buick GMC! We always aim for promptness, especially when dealing with routine maintenance issues. Thanks for your feedback!

Helpful
May 20, 2024

Fantastic service with fantastic personnel. Always on time and reasonably priced. Will always go back. More

by Mamourtamar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
May 20, 2024 -

Gus Brown Buick GMC responded

Mamourtamar, we're delighted to know you had a fantastic experience with our team at Gus Brown Buick GMC. We look forward to seeing you again in the future!

Helpful
May 17, 2024

All my concerns are always taken care of the promptly and if they can't I'm notified as soon as parts become available More

by kgszewerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
May 17, 2024 -

Gus Brown Buick GMC responded

We're glad to know that our team at Gus Brown Buick GMC has been able to address your concerns promptly and keep you updated. Thanks for the positive review!

Helpful
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