"Was at this dealer ship yesterday.
Worst customer service. Service adviser Elias dont even know how to boost the genesis. Connected booster cable +/- to same terminal..
Smoked my car...."
"I have had my 2018 Genesis serviced at Richmond Open Road Hyundai for the past two years - I can’t praise highly enough the quality of excellent customer service I receive. The service manager Matt and the Genesis tech Bryce always go to extraordinary lengths to ensure the highest level of customer satisfaction ( including Matt , on his own time, personally dropping off at my home my dry cleaned shirts that I had inadvertently left in the trunk of a loaner car!!! ) .The service reps are consistently friendly and courteous and the service to my Genesis exceeds my expectations on every level - After every
service , I drive off the lot feeling like I am leaving with a brand new car !
. I love my Genesis but I love the service I have received from Open Road Hyundai even more .Many thanks"