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james Brown
james Brown at Toyota of Scranton

james Brown

Detail Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.6
108 Reviews
4.6

108 Reviews

Write a Review

108 Reviews of james Brown

October 29, 2025

Dealership Rating
Employee Rating

They really go out of there way to help you and are very knowledgeable thank you More

by PTMSK
Recommend Dealer
No

Other Employees Tagged: Kevin Morrow, Josiah Gatewood , Alan Aimer

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Oct 30, 2025

Toyota of Scranton responded

PTMSK, Thank you for your kind words. I have a request...would you please update this review? It is a one- star rating, and from your comments it sounds as though you had a 5-star experience. We would appreciate the change in the rating. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 17, 2025

Dealership Rating
Employee Rating

Giving Toyota of Scranton one star, because it is the lowest, is six stars too many! That should tell you all. More

by FITER2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mary Jo Preno, Jammie Marcen

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Sep 19, 2025

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

July 10, 2025

Dealership Rating
Employee Rating

Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Kacie Greico, Tom Kirkpatrick, Kevin Morrow, David Grieco, John Boyer, Jon Higgins, Hailee Politz , Alan Aimer

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Jul 10, 2025

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

February 10, 2025

Dealership Rating
Employee Rating

Great place to do Business Professional Staff and Excellent Customer Service would love to Go Back Again More

by FUEL309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, David Grieco, Matthew Hedden, John Boyer, Jon Higgins , Alan Aimer

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Feb 11, 2025

Toyota of Scranton responded

FUEL309, Thank you for your wonderful feedback! We're glad you had a great experience with our professional team and excellent customer service. We truly appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

January 25, 2025

Dealership Rating
Employee Rating

As always great service and friendly atmosphere. Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kevin Morrow, Brian Cloud, Jason Palmigiano , Kevin Cloud

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Jan 25, 2025

Toyota of Scranton responded

LNSEC, Thank you for your kind words! We're thrilled to hear that you always have a great experience with us. Jason will be happy to know he took great care of you again. We appreciate your loyalty and look forward to serving you next time! Warm regards, The Service Team Toyota of Scranton

December 11, 2024

Dealership Rating
Employee Rating

Service at Toyota of Scranton is always great. Friendly staff and the work is always great More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kevin Morrow, Brian Cloud, Jason Palmigiano , Kevin Cloud

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Dec 11, 2024

Toyota of Scranton responded

LNSEC, Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with our friendly staff and quality service. We look forward to continuing to exceed your expectations in the future! Warm regards, The Service Team Toyota of Scranton

November 02, 2024

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Employee Rating

Always THE best service and professional staff A great place to take your car.or truck More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kevin Morrow, Brian Cloud, Jason Palmigiano

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Nov 04, 2024

Toyota of Scranton responded

LNSEC, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again whenever your car or truck needs us! Safe travels! Warm regards, The Toyota of Scranton Team

August 19, 2024

Dealership Rating
Employee Rating

They Explain everything, very helpful all of them, and took care of me ,thank you Toyota More

by BASZIKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, John Boyer , Alan Aimer, All who help and take care of me was excellent

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Aug 19, 2024

Toyota of Scranton responded

BASZIKA1, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Toyota of Scranton. It’s our goal to ensure that every customer feels informed, supported, and well taken care of, so your feedback means a lot to us. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for choosing Toyota of Scranton! Best regards, The Guest Experience Team Toyota of Scranton

June 27, 2024

Dealership Rating
Employee Rating

Very helpful will do there best too get u in a car ty for all u do people God bless u all Doug and Richie r very helpful...ty More

by KEYSERRAYLEEPIER43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Kacie Greico, Tom Kirkpatrick, Kevin Morrow, David Grieco, John Boyer, Jon Higgins, Ashley Ochwat , Alan Aimer

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Jun 28, 2024

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

June 23, 2024

Dealership Rating
Employee Rating

They went above and beyond to get my truck ready to take home. I couldn’t be happier More

by SLOVIK89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Hedden , Emily Hardinger

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Jun 24, 2024

Toyota of Scranton responded

SLOVIK89, Thank you so much for your wonderful review! We are thrilled to hear that our team went above and beyond to get your truck ready for you to take home. Your happiness is our top priority, and we are delighted that we could meet your expectations. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Sales Team Toyota of Scranton

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