Yvette Garza

I was about to return my car. I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care o I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care of me and saved the sale. Literally wasn’t even his deal, I’m not sure if he got the commission but man oh man was I angry at him and I feel so bad. I was about to post a 1 star review on Google with the following story but then he came and fixed everything. Here’s what happened prior to him helping me I want to start by saying I’m an easygoing, trusting person. I sent money right away when asked and tried to give the benefit of the doubt. I’m sure the team here is made up of good people, but something went very wrong with my experience. I was shopping for a car online and got excited when I found Norm Reeves Honda because they offered online buying. At the time, I was speaking with a few dealerships, but Norm Reeves was closer, so I leaned toward going with them. Here’s what happened: I spoke with a salesperson, Jerry, who told me they had the car I wanted available on July 30. His manager, Melissa, assured me I could do everything over the phone. I paid a $500 deposit, and the day before pickup, they asked me to wire the full payment, which I did. July 30 came… no car. I had already texted, emailed, and called (three times that day) before finally finding out it wasn’t there. I was told there was just a “slight delay” and it would be a few days. Those “few days” turned into August 5, then August 7, then August 8. Each time, no car. It was extremely difficult to get updates from my salesperson—most of my calls went unanswered. I had to speak with three other salespeople before finally being told the car might arrive between August 13–17. By this point, I had already been relying on Uber for two weeks and asked if they could find another solution. No response. Then, on August 12, I got a call saying the car would now arrive on August 22. I asked if they could offer anything to make up for the fact that they had my money for weeks and left me without a car. The call ended without any resolution. Before the money hit their account, communication was great. After that, not so much. I feel misled, and I could have easily gone with another dealership—yes, further away—but at least I’d have my car by now. I’m still hoping to work something out. I’ve even suggested fair resolutions in email, like refunding my payment (minus the deposit) until the car arrives, at which point I’d send the full amount again. So far, no movement. Hopefully someone in upper management reads this, because the sales managers haven’t been able to help. I’m happy to update this review if Norm Reeves steps in and makes things right. More

by zrattu Verified Customer Verified Customer

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Great salesman Austin Yvette was good but it was info overload Very smooth Good experience overall overload Very smooth Good experience overall More

by dunkeyboy5 Verified Customer Verified Customer

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We had such a pleasant time car shopping at this Honda! Everyone did such a great job of making us feel welcomed from the beginning! Everyone did such a great job of making us feel welcomed from the beginning! More

by karem0392 Verified Customer Verified Customer

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No manuals in car, not even a Basics manual; dirty wheels yet car was to be “detailed”; never told of subscriptions I have to purchase for certain features (ie remote unlock or hotspot); no info provided on yet car was to be “detailed”; never told of subscriptions I have to purchase for certain features (ie remote unlock or hotspot); no info provided on care of tires or hybrid battery; never told of Honda app; never provided How To info on dealer; I had to search on my own. Once I purchased the car, requests for copies and information not in my file were not provided. This is a disappointing start dealing with a Honda dealership. More

by J. K. Dixon Verified Customer Verified Customer

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I ss tow ready and they gave me a trailer ball with no tongue that is just not acceptable tongue that is just not acceptable More

by tichard876 Verified Customer Verified Customer

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Juan was great to work with. Very personable and we really felt like he was doing his best to work with us and get us the best deal possible. Buying a used car is always a gamble Very personable and we really felt like he was doing his best to work with us and get us the best deal possible. Buying a used car is always a gamble and we have found a couple of minor issues since making the purchase that weren’t disclosed ahead of time, but overall we are very pleased with our purchase and will definitely keep this dealership in mind next time we are in the market for a vehicle. More

by braiden.vernor Verified Customer Verified Customer

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Andy Cazares was amazing and helpful! He deserves more appreciation for his helpfulness. Mrs. Yvette also was wonderful! He deserves more appreciation for his helpfulness. Mrs. Yvette also was wonderful! More

by parfaitmasungi Verified Customer Verified Customer

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It was a great experience for my wife and I thank you so much for everything much for everything More

by david.zayas Verified Customer Verified Customer

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Very professional and user friendly! They took very good care of us and we recommend them highly. They took very good care of us and we recommend them highly. More

by Wayne Cox Verified Customer Verified Customer

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Very professional folk there. They took our concerns seriously and were very satisfied with our end result. They took our concerns seriously and were very satisfied with our end result. More

by Wayne Cox Verified Customer Verified Customer

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