Youmni Hamami | Page 18

Appointment for no reason During our visit, the service center was extremely busy with many employees moving about and keeping a steady pace of moving vehicles through the serv During our visit, the service center was extremely busy with many employees moving about and keeping a steady pace of moving vehicles through the service center. We had called 1.5-2 weeks in advance to schedule an appointment to have our windshield replaced since we live over an hour away from the dealership (in addition, we had received an email confirming the appointment two days prior to the date of the appointment). We had sent in pictures of the damage to the windshield to help process the warranty for the windshield prior to the appointment per the request of the person making our appointment. When we arrived, there were no notes in the computer as to why we were there, there was no knowledge of the photos we had sent in, the warranty had not been pre-approved, and the person with whom we had scheduled the appointment was not working that day to help troubleshoot the situation. It took over 2 hours for the dealership to "figure something out" and provide us with a loaner vehicle, as our vehicle was going to have to be kept for a minimum of 2-3 days. The replacement windshield had not been ordered, nor was there a replacement on-site. Only after receiving a phone call two days later were we informed that it would be two more days before the windshield would be replaced. Somehow amidst this disorganization, the dealership manager got involved and helped expedite the replacement process. We appreciate that someone from the dealership delivered our vehicle to us to save us the trip of having to drive back to the dealership. However, it should have gone according to what we had been told - by scheduling an appointment, it should have only taken 2-3 hours to have the windshield replaced while we waited. The dealership should have ordered the replacement windshield and been prepared for our appointment, or we should have been notified before the date of the appointment that we would need to reschedule. More

by Hondaowner Verified Customer Verified Customer

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Quick, Easy and Simple In one sentence, I couldn't have chosen a better dealership to purchase my car. Their service is always great even if I arrive not in the best of mood In one sentence, I couldn't have chosen a better dealership to purchase my car. Their service is always great even if I arrive not in the best of moods. I WILL be purchasing another car from Wolfchase Honda. More

by POPECAMERON901 Verified Customer Verified Customer

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Buying Experience I have purchased several vehicles from Yumni and Scott over the years. I would-and have-refer anyone to these gentlemen! Everybody is always friendly. I have purchased several vehicles from Yumni and Scott over the years. I would-and have-refer anyone to these gentlemen! Everybody is always friendly. More

by PATRICKBURLESON Verified Customer Verified Customer

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Great Experience Everyone in the dealership was very professional and very fair. It was a very good car buying experience. The process took about 3 hours which was exp Everyone in the dealership was very professional and very fair. It was a very good car buying experience. The process took about 3 hours which was expected - if they could get that down to under an hour that would be even better! More

by MDAVID727 Verified Customer Verified Customer

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Excellent service They are great at what they do great customer service and they take good care of the vehicles Always take my cars to them to get service They are great at what they do great customer service and they take good care of the vehicles Always take my cars to them to get service More

by HPIRWANI123 Verified Customer Verified Customer

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review Excellent in every area. They have always been extremely helpful every time that I have visited this dealership. That is why I only deal with Wolfch Excellent in every area. They have always been extremely helpful every time that I have visited this dealership. That is why I only deal with Wolfchase. More

by db520 Verified Customer Verified Customer

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Quick and easy I enjoyed how quickly and easily they got me in and out for both a recall item and an oil change in exactly an hour. Staff was all very polite. Never I enjoyed how quickly and easily they got me in and out for both a recall item and an oil change in exactly an hour. Staff was all very polite. Never had a bad experience here since I bought my car here in 2016. More

by HENDRIX.HOLLY Verified Customer Verified Customer

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Quality service, better customer service! Best customer service from sales to service. I always know my car is up to date with original parts and serviced by experts. Won't take my car anywher Best customer service from sales to service. I always know my car is up to date with original parts and serviced by experts. Won't take my car anywhere else! More

by Rig1203 Verified Customer Verified Customer

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Fabulous Personalized service made our new car purchase extremely easy and hassle free. The sales and management personnel were awesome, helpful and most impor Personalized service made our new car purchase extremely easy and hassle free. The sales and management personnel were awesome, helpful and most importantly very knowledgeable. The GM was great and offered personal assistance as well. Definitely recommend this dealership More

by KARIMSHAMOON Verified Customer Verified Customer

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Full services Very well and fast my services to my car maybe next time tell other friend to go to do his services at wolfchase honda too. Very well and fast my services to my car maybe next time tell other friend to go to do his services at wolfchase honda too. More

by DARKK007 Verified Customer Verified Customer

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