Yitzhakc Ramirez

Good service, good attention, good attitude. The customer is the priority. Fast service. The organization The customer is the priority. Fast service. The organization More

by PUBENZAHURTADO Verified Customer Verified Customer

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I’m extremely frustrated with the ongoing issues I’ve had at this dealership. I dropped my car off today at 10:00 AM for a scheduled appointment and was told the service would take approximately 90 minutes. at this dealership. I dropped my car off today at 10:00 AM for a scheduled appointment and was told the service would take approximately 90 minutes. Instead, my vehicle wasn’t ready until 4:00 PM — a full six hours later. This is completely unacceptable, especially with no clear communication or updates provided during that time. When I did go on the website at 3:00pm my car was not even touched which prompted me to call them. Unfortunately, this isn’t the first negative experience I’ve had here. Last year, during a routine service, a piece of my steering wheel was broken. When I followed up about the replacement part, I received inconsistent answers — from it being on backorder to it never having been ordered at all. I had to repeatedly call just to get basic information. Additionally, on previous visits for oil changes and tire rotations, I noticed that my valve stem caps were consistently not replaced. It seems like every time I come in, there is some sort of oversight or mishap. I’ve been to other Kia dealerships — specifically the Buford Mall of Georgia location — and have never had these kinds of issues. The level of service there is far superior. This visit will be my last time doing business with your dealership. I hope this feedback is taken seriously, as the experience has been consistently disappointing. More

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it was the best I’ve ever had. The entire service department was greatt. Thank you for caring about customer service. The entire service department was greatt. Thank you for caring about customer service. More

by sdwilk@aol.com Verified Customer Verified Customer

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The worst customer service ever , there is no communication , they don’t care about the client at all. communication , they don’t care about the client at all. More

by Dan Verified Customer Verified Customer

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good very good so good if you want minimum 15 word pay me for that ok? lol word pay me for that ok? lol More

by BANKSICRUB Verified Customer Verified Customer

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I was assisted by Sonia and Jason. Both wonderful. Excellente customer service skills. Both were very knowledgeable and patience. Right after buying them the car, all salesman st Both wonderful. Excellente customer service skills. Both were very knowledgeable and patience. Right after buying them the car, all salesman start giving you the ice treatment. They ignore you and basically discard you. What is love about Sonia is that even after I bought the car from her, she still assisting me like when I was buying the vehicle. So I am definitely recommend her. She finds you the best deals. Lower interest rate, sweet and bilingual (english-spanish) More

by garciamartha6 Verified Customer Verified Customer

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He explained me everything that will take place and the best way to deal with it. best way to deal with it. More

by ALI489 Verified Customer Verified Customer

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Kia was efficient and took a video of my car and detailed the work needed to be done. the work needed to be done. More

by MIRANDAZORICH Verified Customer Verified Customer

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El senor Ramirez en un empleado muy eficiente y conoce su trabajo me hace sentir bien atendido trabajo me hace sentir bien atendido More

by CARSOTOL59 Verified Customer Verified Customer

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Brendon was great no issues there. It did suck that I got all the way home for my engine light to come on and had to drive back It did suck that I got all the way home for my engine light to come on and had to drive back More

by robert Verified Customer Verified Customer

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