Willy Giron

Sheisters… all of them. We agreed on a price for the vehicle and a price for the trade in. They tacked on two separate fees without disclosing them to us… one for zaktek and We agreed on a price for the vehicle and a price for the trade in. They tacked on two separate fees without disclosing them to us… one for zaktek and the other a tint lifetime warranty to the tune of around $1,800. Then Fernando Rascón in financing sold us a service package (singular) which he said included all mechanical and body/glass for 5 years. Turns out there were various packages available and he sold us 2 separate packages. No one disclosed to us that because the vehicle was a Honda certified vehicle it already came with a 12 month warranty. He also downplayed gap insurance because with the mount of our trade-in we would be no where near the point where we would need it. Lies, lies, lies. We expected dealer and registration fees and taxes but when it was all said and done we are now upside down on loan. Also we walked out of the dealership with only a strip of paper for the registration. No other paperwork. I had to call 3 times to get it emailed to us one week later. Once I reviewed all the paperwork I was SHOCKED. I went down and complained and the only thing they did was refund us $1353 (which I believe was the lifetime tint warranty. The $399 for zaktek was “non-refundable”. If I had asked for it I would understand it being non-refundable. But I had not asked for it, nor was I even aware of it. I will NEVER, EVER do business at showcase Honda sales again. Ever. And I will discourage all friends and family from going there as well. More

by Sigala Verified Customer Verified Customer

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Good quality,friendly,help you a lot,understandable,they work with you,and resolve problem work with you,and resolve problem More

by ramirezmarisela22 Verified Customer Verified Customer

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I had an outstanding experience at Honda Showcase! William Giron was incredibly professional, knowledgeable, and helpful throughout the entire process. He made everything smooth and stress-free. His a William Giron was incredibly professional, knowledgeable, and helpful throughout the entire process. He made everything smooth and stress-free. His attention to detail and friendly attitude truly stood out. I highly recommend William and Honda Showcase for anyone looking to buy a car More

by DIOPOOP Verified Customer Verified Customer

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The truck we bought is everything we wanted. We have still not received paperwork via email regarding purchase. We have still not received paperwork via email regarding purchase. More

by Readerlady Verified Customer Verified Customer

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William was great, he give us excellent service, Explained everything and made the transaction really easy, no need to spend the whole day at the dealership to buy a new car, love it ! service, Explained everything and made the transaction really easy, no need to spend the whole day at the dealership to buy a new car, love it ! More

by aleyda.castro Verified Customer Verified Customer

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Willy was awesome. Very helpful and made sure I found something I'd like. Thank you again Very helpful and made sure I found something I'd like. Thank you again More

by aprilv_381 Verified Customer Verified Customer

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Great experience buying my first car. Talking my language was awesome to take the best option and make a good deal. Talking my language was awesome to take the best option and make a good deal. More

by Gabriel Verified Customer Verified Customer

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Excelente atención de todos encantadoras personas me trataron súper bien siempre buscan la mejor opción para todos trataron súper bien siempre buscan la mejor opción para todos More

by MARIAN04290 Verified Customer Verified Customer

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This Dealer Lied About Sale to Raise the Price on a Truck I approached this dealer online about a vehicle they had listed at a certain price, supposedly a base model. After getting a return call from William I approached this dealer online about a vehicle they had listed at a certain price, supposedly a base model. After getting a return call from William Giron on the phone and expressing interest, I began realizing it was the ideal vehicle I had been looking for. I began asking technical questions about features to verify the truck would work for me. I was then put on with Robert Schilling. As we talked he started saying things like he didn't know base models could have this and that, he realized that it was probably not a base. Still I told him I was interested in making a deposit and to let me call right back to move some money around for this $1K+ deposit. He said sure and gave him his own personal number and said, and I quote, "You know we are gonna be great friends, right?" So I give a call back in less than an hour, and no response. Text him, email, sent responses to the general manager PJ Arnal who sent an e-mail to ask about level of service while I had been talking to Robert. I also called the front desk and expressed specifically that he had said he was ready to take my deposit. They said they would get back to me because he was away from his desk. All these lines of communication and suddenly there was radio silence. Finally I get the e-mail several hours later from PJ. The truck has been sold. I was frustrated but moved on to try to discover other options. That night, as I keep up my nightly scan of available trucks routine. And lo and behold, what do I find? The truck they told me was sold.....LISTED AT A HIGHER PRICE! Almost $1.4K more. They took the info I asked about features and used it to raise the price. I am not one to often leave scathing negative reviews. But how I was mislead and used in this process was the absolute nightmare and anti-thesis of how a customer should be treated. My only solace is that the true colors of all involved were revealed before actually making any purchase, saving any financial commitment to a dealership whose sole bottom line is 100% their bottom line. I hope the $1.4K of profit was worth the price of a negative review. Your business is the reason people have such disdain for the car purchase process. More

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Honda civic sport I Am Glad that we got to work With william he make sure i was happy with the car i got great service i would recomend this dealer!!! I Am Glad that we got to work With william he make sure i was happy with the car i got great service i would recomend this dealer!!! More

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