Willie Rodriguez

Absolutely horrible dealership. Was sold a 2019 Chevy Traverse with a faulty transmission. Brought the vehicle to their Service Department twice and was advised that it had an "exha Was sold a 2019 Chevy Traverse with a faulty transmission. Brought the vehicle to their Service Department twice and was advised that it had an "exhaust problem" (Please see attached supporting photo). 6 months after purchasing the vehicle the transmission completely failed. The transmission was covered under my extended warranty that I purchased, however I still had to pay $1200 out of pocket. Wrote to the dealership on multiple occasions regarding my out of pocket costs and requested reimbursement and never received any response. Not to mention that the dealership falsely advertised a manufacturer warranty that was already expired! The Dealership didn't even provide us with a loaner vehicle which was also falsely advertised (we were without our vehicle for over a month). Incident is currently being investigated by the NYS Attorney Generals Office. Their slogan is "Empire Buick GMC of White Plains, where you are treated like royalty". More like treated like garbage!! Absolutely horrible experience. Buyers beware! More

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Absolutely horrible dealership. Was sold a 2019 Chevy Traverse with a faulty transmission. Brought the vehicle to their Service Department twice and was advised that it had an "exha Was sold a 2019 Chevy Traverse with a faulty transmission. Brought the vehicle to their Service Department twice and was advised that it had an "exhaust problem" (Please see attached supporting photo). 6 months after purchasing the vehicle the transmission completely failed. The transmission was covered under my extended warranty that I purchased, however I still had to pay $1200 out of pocket. Wrote to the dealership on multiple occasions regarding my out of pocket costs and requested reimbursement and never received any response. Not to mention that the dealership falsely advertised a manufacturer warranty that was already expired! The Dealership didn't even provide us with a loaner vehicle which was also falsely advertised (we were without our vehicle for over a month). Incident is currently being investigated by the NYS Attorney Generals Office. Their slogan is "Empire Buick GMC of White Plains, where you are treated like royalty". More like treated like garbage!! Absolutely horrible experience. Buyers beware! More

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First and foremost, I just want to express my sincere appreciation for the excellent service I received during my recent purchase of my vehicle from Empire Buick GMC. My sales representati sincere appreciation for the excellent service I received during my recent purchase of my vehicle from Empire Buick GMC. My sales representative Robert Acerbo was a professional, courteous, and very knowledgeable to say the least. He was especially helpful—providing clear information, answering all my questions with patience and guided me through my purchase process without pressure. It’s rare to find someone so genuinely committed to making sure that the customer is satisfied throughout the purchase. The process was smooth from start to finish, including the finance department and final delivery. I truly felt that your entire team had my best interests in mind. Please extend my thanks to everyone involved. I will without a doubt recommend your dealership to my friends & family who are planning to buy a vehicle. Wishing you continued success, and I cannot thank you enough for such a positive car buying experience. More

by rjdcanlas Verified Customer Verified Customer

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The vehicle is terrible. I wanted it returned but Willy hid and wouldn’t take my calls.He blamed it on the company president(s).Robert didn’t know anything about cars and was I wanted it returned but Willy hid and wouldn’t take my calls.He blamed it on the company president(s).Robert didn’t know anything about cars and was un knowledgeable. More

by philb14 Verified Customer Verified Customer

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Everyone at the dealership were very friendly. My salesman, Tajae Tulloch was helpful, knowledgeable, funny and made the entire process of buying a new car easy. The finance manager was friendly My salesman, Tajae Tulloch was helpful, knowledgeable, funny and made the entire process of buying a new car easy. The finance manager was friendly and informative. He worked with us to make everything fun smoothly and made us comfortable with our purchase. More

by README29 Verified Customer Verified Customer

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Empire GMC in White plains N. Y. Is a great place to purchase your vehicle. The dealership is a friendly, clean, respectful welcoming environment and cognizant to what you’re looki Y. Is a great place to purchase your vehicle. The dealership is a friendly, clean, respectful welcoming environment and cognizant to what you’re looking. David Silva assisted me in purchasing my vehicle. He was excellent throughout the whole process and was recommended to me by someone who purchased there new vehicle there this year. The finance department was excellent throughout the whole process. I will highly recommend the dealership and people to anyone looking h to purchase a vehicle. More

by stacymtorres Verified Customer Verified Customer

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Great buying experience at empire. The staff was super friendly and not too pushy to make a sale. I trusted they did everything to make the purchase as smooth as possible. The staff was super friendly and not too pushy to make a sale. I trusted they did everything to make the purchase as smooth as possible. More

by FERNANDOGUERRERO25 Verified Customer Verified Customer

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Very nice dealership, salesman listened to all on my list, very helpful and happy with the end result. list, very helpful and happy with the end result. More

by cathy gunther Verified Customer Verified Customer

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David was extremely helpful and knowledgeable. It made for a very fast and smooth process. It made for a very fast and smooth process. More

by cabdashcody Verified Customer Verified Customer

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I had an excellent experience purchasing my vehicle at Empire Buick – GMC. Our salesman Taj and our financial representative Willie were both outstanding. Thank you. Ronald P. Palmieri Empire Buick – GMC. Our salesman Taj and our financial representative Willie were both outstanding. Thank you. Ronald P. Palmieri More

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