Both Victor and Willie were very helpful and explained
everything perfectly and answered all questions that were asked.
everything perfectly and answered all questions that were asked.
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by Andrew Davila
Verified Customer
Verified Customer
Sep 01, 2025 -
INFINITI of South Bay responded
Hi Andrew! Thank you for taking the time to leave this great review! We’re so glad Victor and Willie could help and take the time to explain everything clearly. It’s great to know all of your questions were answered and that you felt comfortable throughout the process. Thank you for recognizing all of their hard work! We can’t wait to see you again next time!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
The best price, inventory and NO pressure sales.
They are all about service. Great place!
They are all about service. Great place!
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by kornelas764
Apr 11, 2025 -
INFINITI of South Bay responded
Thank you so much for this AWESOME review! We're thrilled you found exactly what you were looking for, and without any pressure! It means a lot to us that you appreciated our focus on service and selection. Our customers are our #1 priority, and we work hard to ensure they leave satisfied. We loved having you in and hope to see you again down the road!
Welcome to the INFINITI of South Bay Family!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
I have purchased several cars from a variety of
dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very hel
dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very helpful, and everyone there expressed their appreciation for our business.
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by wakaylac
Verified Customer
Verified Customer
Apr 11, 2025 -
INFINITI of South Bay responded
Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled that this was the smoothest car-buying experience you’ve ever had! What a compliment! Providing honest, friendly, and hassle-free service is what we strive for, and it means a lot to know we hit the mark. We truly appreciate your continued business and look forward to helping you again in the future!
Best regards,
Anita Ruiz
New Car Manager
INFINITI of South Bay
This dealership and Mike were awesome.
I’ve never been helped so quickly and efficiently.
I’ve never been helped so quickly and efficiently.
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by janicerichardson
Verified Customer
Verified Customer
Apr 01, 2025 -
INFINITI of South Bay responded
Hi Janice,
Thank you for choosing INFINITI of South Bay for your recent new car purchase.
We're so glad to hear that you had an excellent experience with Mike, your sales consultant! We agree, he's a valuable member of our team. We're also happy to know that Willie in finance was quick and efficient in assisting you.
We hope you absolutely love your new car! And remember, our service team is also here to help with any maintenance or repair needs you may have in the future.
Thanks again for your business!
Best regards,
Anita Ruiz
New Car Manager
INFINITI of South Bay
Everyone is very nice and professional there.
It was good doing business with this dealership!
It was good doing business with this dealership!
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by nicolenmeggie
Verified Customer
Verified Customer
Jan 08, 2025 -
INFINITI of South Bay responded
Nicole,
Thank you for recognizing that our team was friendly and professional. As a family owned business, we strive to treat people as we would like to be treated. Our difference is our people and how we serve our clients, and it is so meaningful when this is recognized and appreciated. Thank you for your review, and for your business.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Willie was amazing!
Thanks Willie for the great deal on the protection package. Also, thanks for your help with setting up my garage door opener. We will be sure to put
Thanks Willie for the great deal on the protection package. Also, thanks for your help with setting up my garage door opener. We will be sure to put you on our Christmas list.
Reza B.
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by Reza B
Service Price Transparency
Dec 20, 2024 -
INFINITI of South Bay responded
Hi Reza! It’s amazing to hear that Willie went above and beyond to get you a great deal and help with your garage door opener. We’ll let him know how much you appreciate his help! And being on your Christmas list? That’s the ultimate compliment! Thanks again, and we’re always here if you need anything!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
MIKE PROVIDED EXCELLENT SERVICE!
! HE WAS PATIENT' AND KNOWLEGEBLE EDUCATED US ON OUR NEW QX50 ANTICIPATED OUR NEEDS! MADE OUR PURCHASE EASY BREEZY! EXCELLENT EXPERIENCE!
! HE WAS PATIENT' AND KNOWLEGEBLE EDUCATED US ON OUR NEW QX50 ANTICIPATED OUR NEEDS! MADE OUR PURCHASE EASY BREEZY! EXCELLENT EXPERIENCE!
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by toneysuzey
Jul 10, 2024 -
INFINITI of South Bay responded
That's the Mike we know and love! Kind, patient, consultative. Thank you for such a nice review; we will be sure to share your feedback. At INFINITI of South Bay we do things the "South Bay Way"... and to us that means making it easy to do business with us. We are so pleased that you had an "easy breezy" experience and that Mike provided an excellent experience. Please be sure to tell your family and friends, as your recommendation is our best compliment.
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
The car buying experience went pretty smoothly until it
came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the seco
came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the second key he went to the sales manager to get the key and the sales manager stated that they didn’t have the key but it was on its way to the dealership along with title and once they have the title they would mail me the key. A week after I had the car I called both the sales rep and internet manager neither of which answered my calls. I text the sales rep and he finally responded after 3 days and told me that the sales rep would call me that day. I had to follow-up an additional two times in order to finally get a response from the sales manager letting me know that he was following up for me. (By this time it’s been two weeks and I still didn’t have an update about the key). An additional week goes by, I still have not heard back from the sales manager. So I reached out again and didn’t hear back. Now I’m 3.5 weeks into having the car and I reach out to the sales manager asking for an update and this is the update I received was that they have not heard back. By now I’m beginning to wonder if they even have a title let alone my spare key. This is the exact message that I received from the sales manager:
“I mean I typically don’t give two keys unless it has two keys, I was just trying to help out if I could”
Now the story has changed and it somehow became an attempt to “do me a favor” because I was told that the spare key was on its way along with the title. I feel like I was lied to from the beginning and now it’s somehow my fault that the key was not received nor was mentioned anytime during the car buying process until after I purchased it.
The lack of communication and act of changing gears was very unprofessional and downright dirty. I do not recommend this dealership to anyone as they are deceptive and once they have your signature, they could care less about you. Don’t fall victim to their lip service.
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by cdalston
Dec 31, 2023 -
INFINITI of South Bay responded
Chad,
Thank you for your purchase, and we hope you are enjoying your new BMW.
Unfortunately, there has been a misunderstanding as we truly strive to ensure each client has an exceptional experience. And in doing so, we informed you that we would "try" to get a second key if possible. We did, in fact, go back through our process to see if a second key existed when we took in the vehicle. In this case, there wasn't a mistake - the key wasn't misplaced or left behind... there just wasn't a second key.
We hope you find happiness knowing you purchased a great car at a great price. Thank you for your business.
Larry Harris
Preowned Manager
INFINITI of South Bay
Dec 31, 2023 -
cdalston responded
Thanks for reaching back out, but your statement is incorrect, I was informed that the second key was with the title that you all would be receiving and you will mail me the second key when you all received it. You yourself assured me and made it seem as if it was normal procedure. I was never told at any point in the car buying process that the second key was not with the vehicle. In fact if I didn’t ask I don’t even know if you would have disclosed this information to me.
This dealership is in very nice building / showroom,
nicer stuff. I don’t had no trouble negotiating with dealership , they give me a fair price. Just be fair and honest they treat me fairly too.
nicer stuff. I don’t had no trouble negotiating with dealership , they give me a fair price. Just be fair and honest they treat me fairly too.
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by BECKORETA
Verified Customer
Verified Customer
Dec 21, 2023 -
INFINITI of South Bay responded
That's the bottom line, isn't it? Everyone likes being treated fairly; that's what we do here at INFINITI of South Bay. We build long-term client relationships by treating the client professionally, respectfully, and fairly. Add to that communicating in a helpful and friendly way, and you have the recipe for great client service. Thank you for taking the time to review INFINITI of South Bay and we are glad you enjoyed our new modern building and showroom. We look forward to seeing you again!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay