Willian Morales
Willian Morales at South Bay Hyundai

Willian Morales

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4 Reviews

Dealership Experience

6 mos

Languages Spoken

English English

Spanish Spanish

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4 Reviews

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4 Reviews of Willian Morales

July 27, 2025

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Employee Rating

Resolution of problem (cracked rim) well within estimated time frame. Cost higher than expected but provided in advance of work authorization. Additional work identified from safety/milage maintenance review More

by WALTER.R.BOREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

South Bay Hyundai responded

Thank you for your detailed feedback, we truly appreciate you taking the time to share both the positives and areas for improvement. We're glad to hear the rim issue was resolved promptly and that the additional maintenance was clearly explained and efficiently completed. We also sincerely apologize for the minor oversights regarding the valve stem cap, tire pressure, and service interval reset. Your comments help us improve, and we’ll be sure to address these points with our team to ensure better attention to detail in the future. Thank you again for your business and your thoughtful review!

July 26, 2025

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Employee Rating

Thanks to this dealership for the great service. I also enjoyed beverages whilst waiting for my car. More

by andersonerasmus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Kim

Jul 28, 2025

South Bay Hyundai responded

Thank you for the kind words! We're happy to hear you had a great experience and that you enjoyed the refreshments while you waited. We appreciate your support and look forward to welcoming you back next time!

July 25, 2025

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Employee Rating

Very pleased with the service……. no hassle and I’m impressed with Hyundai cars Especially the hybrids More

by JAWZZZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

South Bay Hyundai responded

Thank you for the great review! We're glad to hear your experience was smooth and hassle-free. It's always exciting to see customers impressed with Hyundai, especially the hybrids! We appreciate your support and look forward to seeing you again.

July 23, 2025

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Employee Rating

No hassle from any of the service reps, simple maintenance. Lots of waiting but it’s the usual for most dealership services. More

by sgapidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

South Bay Hyundai responded

Thank you for your honest feedback! We're glad to hear your maintenance visit was straightforward and hassle-free. We understand that the wait time can be a bit long, and we appreciate your patience, it’s something we’re always working to improve. We look forward to providing you with efficient, quality service on your next visit!

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