William Stepney

I purchased a 2018 Cadillac Escalade from CarWise Auto Sales in September 2025. At the time of purchase, I was issued a 90-day temporary plate that expired on December 16, 2025. As of March 26, 2026, I Sales in September 2025. At the time of purchase, I was issued a 90-day temporary plate that expired on December 16, 2025. As of March 26, 2026, I still have not received my permanent license plates or any confirmation that the vehicle title has been properly processed. When I first followed up, I spoke with an employee named Marco, who explained that the dealership had purchased the vehicle from an auction and that the title had not been sent with the car. I was told the issue would be resolved in “a couple of weeks,” and that the delay was due to the holidays. Since then, I have returned to the dealership multiple times and have been given the same response each time — “a couple more weeks.” What is especially frustrating is that the owner publicly responds to my reviews as if they are willing to help and resolve the issue, but in reality, no action is taken and nothing changes. The responses appear helpful on the surface, but they have not resulted in any actual progress. It has now been several months since my purchase and more than three months since my temporary plate expired. I paid for this vehicle in good faith and fulfilled my financial obligations, yet I am still unable to legally operate it because the dealership has not produced the title or completed the registration process. Due to the lack of resolution, I have filed formal complaints with the Better Business Bureau (BBB), the Consumer Financial Protection Bureau (CFPB), and the State’s Attorney’s Office. I strongly advise potential buyers to confirm that a dealership has clear title in hand before purchasing a vehicle. I also strongly advise potential buyers to run in the opposite direction because, not only have I still not received my plates as of March 26, 2026, but their responses have been full of what I believe to be misleading and deceptive statements. My experience has been extremely frustrating and disappointing. More

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Seriously, William and Amy were awesome. Amy laid out the payment plans perfectly, and Will knew everything about the cars. Working with him was great, and my 2018 Mazda I got here looks ama Amy laid out the payment plans perfectly, and Will knew everything about the cars. Working with him was great, and my 2018 Mazda I got here looks amazing and is worth every penny. More

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I checked out Terrain and Yukon models 2019-2021 at the dealership some days ago. I checked out four cars and snagged a great 2021 Yukon that was barely driven and kept in great shape. I liked that they ha dealership some days ago. I checked out four cars and snagged a great 2021 Yukon that was barely driven and kept in great shape. I liked that they had a lot of used cars and good prices, so yeah, I’d suggest checking them out. More

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I didn’t expect to get approved for a loan given my credit, but Amy made it happen swiftly. William assisted me in choosing the ideal car for my working trips. credit, but Amy made it happen swiftly. William assisted me in choosing the ideal car for my working trips. More

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William met me at the dealership, patiently explained every step of the process, and ensured I was comfortable during the 2019 Sierra test drive. Amy expedited my loan approval, and the overall experienc every step of the process, and ensured I was comfortable during the 2019 Sierra test drive. Amy expedited my loan approval, and the overall experience was impeccable. More

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Was scammed out of $500 told I was informed deposit non refundable, I swear to god I was not informed of this and my grandson was with me and said were not told this. They won’t phone you back nor answer p refundable, I swear to god I was not informed of this and my grandson was with me and said were not told this. They won’t phone you back nor answer phones, salesman who claims he’s ordained minister will not be honest and admit he forgot to tell us this!!! I’d have never agreed to such a deal!!! More

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I had a fantastic experience at this dealership. Will Stepney Jr was friendly, professional, and made the entire process smooth and stress-free! Will Stepney Jr was friendly, professional, and made the entire process smooth and stress-free! More

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William recommended a car that checked all my boxes, and while we tested it together, Amy got me approved for a loan with a great rate. I took time to think and he made all the paperwork for the Jeep Wran while we tested it together, Amy got me approved for a loan with a great rate. I took time to think and he made all the paperwork for the Jeep Wrangler purchase after my confirmation call. Great dealer, ready to recommend. More

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Very beautiful shop, great people a very welcoming environment. 10/10 service would recommend.visit this shop environment. 10/10 service would recommend.visit this shop More

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Thanks to CarWise team and the car loan support, I finally got a car after years of renting. The approval was fast and I am enjoying my freedom. Ask for William, he is the best. finally got a car after years of renting. The approval was fast and I am enjoying my freedom. Ask for William, he is the best. More

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