William (Liam) Dooley
William (Liam) Dooley at Heiser Chevrolet of West Bend

William (Liam) Dooley | Page 7

Service Advisor

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

Contact Me
4.5
74 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

10 yrs, 3 mos

4.5

74 Reviews

Write a Review

74 Reviews of William (Liam) Dooley

August 21, 2024

Dealership Rating
Employee Rating

Very dissatisfied. Took it in for a noise coming from the front. They looked it over and told me my wheel bearing was bad which I thought was it. But then they said I h More

by BUSALACCHI1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

July 31, 2024

Dealership Rating
Employee Rating

Had my car towed in for a second time due to transmission issues. The first time they had it for two week. I got it back for approx 2 weeks then it failed the second time. When it was towed in they had it f More

by markosmiff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 01, 2024

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

June 30, 2024

Dealership Rating
Employee Rating

I think they did a great job for what I needed them for they were very informative I appreciate all their hard work More

by vollrathjackie5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, William Harris

Jul 01, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 30, 2024

Dealership Rating
Employee Rating

I have had multiple bad experiences at Heizer in West Bend. The customer service is horrible. We will no longer be using them for service or to buy a vehicle! More

by LAURIEPECANAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl, William Harris

Jul 01, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

June 13, 2024

Dealership Rating
Employee Rating

Will was super friendly. The waiting area was clean, and they did a great job on my car. More

by WSCHELLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, Brian Crandall, William Harris , Matthew Myszka, Rafael (Rafy) Rivera

Jun 19, 2024

Heiser Chevrolet of West Bend responded

ear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 07, 2024

Dealership Rating
Employee Rating

I was greated and was served right away My car was serviced very very fast More

by stevo137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, William Harris

Jun 12, 2024

Heiser Chevrolet of West Bend responded

We are so glad to hear your service visit was smooth and efficient, it's what we strive for! We appreciate your business, and that you took the time to write a review. Don't hesitate to let us know how we can help you in the future.

May 29, 2024

Dealership Rating
Employee Rating

Found problem and repaired the car in the time frame they said and at the price quoted before work was started. More

by donaldrabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, William Harris

Jun 03, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 29, 2024

Dealership Rating
Employee Rating

Had to have my car in three times before it was actually fixed. The first time I waited two weeks for a part and when I called to check in on it the advisor I spoke with said the part had been there for 8 More

by DANIEL.GELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Heimerl, William Harris

Jun 03, 2024

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rafael Rivera General Manager 262-808-2705 rafael.rivera@heiser.com

May 17, 2024

Dealership Rating
Employee Rating

I like taking my car there for oil changes cause they know my car any problem I have they help me there always helpful with what I need for my car More

by rosierivera2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, William Harris

May 20, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 10, 2024

Dealership Rating
Employee Rating

I simply wouldn’t go anywhere else. I come here for all my service needs and am treated so well every single time. The staff here goes above and beyond to ensure customer satisfaction. More

by alisha.trapp.wi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, William Harris

May 13, 2024

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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