William Hoyt

This is my third leased vehicle with Annapolis Subaru. I keep coming back because of the outstanding customer support pre- and during the leasing process that make this a pleasant experience which makes d I keep coming back because of the outstanding customer support pre- and during the leasing process that make this a pleasant experience which makes dealing with Annapolis Subaru so easy. And my recent experience with Susan went smoothly and as exptected with no issues at all. The safety ratings of Subaru are what sold me in the first place. And the loyalty rewards are definitely worthwhile! After 6 1/2 years of dealing with the service center staff, I know they will always be efficient, courteous and knowledgeable and always helpful...even if it is just to have them check the air in the tires. Highly recommend Annapolis Subaru whether it is to purchase or lease a vehicle. More

by remyagee Verified Customer Verified Customer

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This was the first Subaru I ever purchased and was very pleased with the overall experience of the process from start to finish! David was very helpful and patient with us, answering all of our questions o pleased with the overall experience of the process from start to finish! David was very helpful and patient with us, answering all of our questions or directing us to another employee who could. I was very happy with the car buying process and the deal that was extended to me through the dealership. William in finance was very helpful as well and answered all of our questions during the purchase process. Overall very pleased with the dealership's professionalism & knowledge, and with the quality of the vehicle I purchased! More

by makane0711 Verified Customer Verified Customer

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This is our 4th car we have bought from Annapolis Subaru. Can’t say enough good things about James Lyons , tom stancavage and Will the finance manager making us feel comfortable . We have owned different car Can’t say enough good things about James Lyons , tom stancavage and Will the finance manager making us feel comfortable . We have owned different car brands and always come back to Subaru. The staff at this location is top notch. Hard to come about in today’s world. Also a special shout out to your great service team . Best dealership in Annapolis area. Other brands fall short on all fronts. Go team Annapolis Subaru. Was our pleasure ! Thanks you! More

by taniaforney19 Verified Customer Verified Customer

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The staff was professional and responsive and easy to talk and negotiate with. They were very considerate of our requirements and focused on them and not on anything else beyond what we said we would co talk and negotiate with. They were very considerate of our requirements and focused on them and not on anything else beyond what we said we would consider. I would return again if we ever need another Subaru. More

by fuji.fuller Verified Customer Verified Customer

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Susan and Annapolis Subaru are a 10 out of 5 for me. We've bought three cars there, and each time it's been a superb experience. Susan takes the time to know her customers and what they're looking for a We've bought three cars there, and each time it's been a superb experience. Susan takes the time to know her customers and what they're looking for and then she matches you to a car perfectly! Highly recommend!!! More

by hmfosnaught Verified Customer Verified Customer

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Very pleasant and helpful - made the process easy and enjoyable. Christopher was extremely pleasant to work with. enjoyable. Christopher was extremely pleasant to work with. More

by holstinem Verified Customer Verified Customer

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This is my 1st Subaru and the 1st car I've bought since 2007. I started working with James Lyon in early February when I drove my 1st Forester. I wanted either a blue or red Forester Limited 2020-2023 and 2007. I started working with James Lyon in early February when I drove my 1st Forester. I wanted either a blue or red Forester Limited 2020-2023 and was willing to wait for one. From February-June, James periodically checked in with me to let me know when blue and red Foresters were at the dealership. I came up on June 20th to test drive a 2021 maroon Forester Limited and decided to purchase it. From this point, James, William the Finance Guy and Tom, the Sales Manager, all worked with me to seal the deal. They patiently answered all my questions, gave me a great offer on my trade-in and never pressured me to hurry up or buy any of the additional products I was offered. I had pre-qualified for a car loan but when I realized I would have to return with a check and wouldn't be able to drive the car home on the 20th, I let William see how close he could get to what he agreed was a really good rate. He got close enough with a car loan from Truist that I agreed to finance through Subaru. The final thing that convinced me that Annapolis Subaru is truly customer focused was, as I was preparing to drive away after completing the purchase, I noticed that the driver's seat leather had split--something I swear was not there when I test drove the car. While I was prepared to ask if Annapolis Subaru could fix the seat, I didn't have to because James contacted me to tell me that Tom had authorized the repair. The seat looks like new. I'm very happy with my Subaru though it's going to take me years to figure out all the technology and I can not thank the folks at Annapolis Subaru enough for making the whole car buying process friendly and painless! More

by kathymcummings Verified Customer Verified Customer

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I have bought four cars from you all and with Michele Petro’s help. She is a class act. Bill, the financial guy was adequate to his task. Petro’s help. She is a class act. Bill, the financial guy was adequate to his task. More

by qmacgregor Verified Customer Verified Customer

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Amazing staff everyone made sure my experience was personable from sales to finance would definitely recommend to others amazing buying experience personable from sales to finance would definitely recommend to others amazing buying experience More

by putykhlok Verified Customer Verified Customer

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The whole experience was pleasant, efficient, and hassle-free! Susan was kind, knowledgeable, and worked with us to get a fair price right from the start. After the sale she spent extra time going th hassle-free! Susan was kind, knowledgeable, and worked with us to get a fair price right from the start. After the sale she spent extra time going through the owner’s manual and features with us and answered all the questions we had. Best and smoothest car buying experience I’ve ever had! More

by Cyrix Verified Customer Verified Customer

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