Wayne Carpenter | Page 8

multiple recalls and investigation Everything was taken care of beautifully: I was asked on the phone if I needed a loaner (I did not), and was immediately alerted when required parts d Everything was taken care of beautifully: I was asked on the phone if I needed a loaner (I did not), and was immediately alerted when required parts did not arrive and my work would be delayed (I was still in the waiting room waiting to join my wife for an Ascent test drive). Like the ability to drive into the reception bay to check in. Only possible thought I have for improvement is architectural: given that this is a new and spacious facility, the remote and isolated location of the waiting area is uncomfortable, despite the relative quality of the spaces. I had two vehicles serviced, a 2010 Forester and a 2018 Outback; neither had been purchased at Secor, so my "price" comments below are somewhat slanted, especially since, to date, all repairs have been under warrantee. More

by HALZOD Verified Customer Verified Customer

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Just bought my third car from Secor Because I've had excellent customer service when buying my last two cars, I chose to go back to Secor for my third. The product speaks for itself, an Because I've had excellent customer service when buying my last two cars, I chose to go back to Secor for my third. The product speaks for itself, and Wayne and Paul made the deal extremely easy, fair and quick. I will definitely be buying my fourth car there. More

by BARBARA.JARNAGIN Verified Customer Verified Customer

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Horrible first car buying experience. To start, it took the dealership a couple days to get back to us with a final price on a used vehicle. When we told them we wanted it, they said no do To start, it took the dealership a couple days to get back to us with a final price on a used vehicle. When we told them we wanted it, they said no down payment was needed and we agreed on picking it up in 4 days. In that time, we were promised a new battery, an oil change and the normal detailing to be completed by pick up. We called the morning of to make sure everything was good for the 2pm appt. The car was not ready...none of the things were done by 10 am. We arrived. The car was not brought down and ready to go. My boyfriend had to go to the service dept to get paperwork that still wasn’t completed and confirm the vehicle was properly prepped for delivery because the sales dept didn’t do it ahead of time. They then had to ask a salesman to get the car. This car was for my 17 year old daughter, who saved this money and paid cash and was quite excited about her new vehicle...until we heard this sales guy loudly complain about having to take care of us while sitting in the sales floor area. This was because the salesguy we originally was unavailable to be there were then brought back to sign the paperwork. The finance guy rushed us through it. He hardly explained anything to my daughter, making her first car buying experience one that made her feel uneasy. He never offered us an extended warranty then wanted us to sign a couple sketchy looking forms. One was to decline the extended warranty, which did not say anything about declining an extended warranty on it, just extra benefits. Another form was a web printout of the accessories they offer with a penned in line to sign and a penned in decline written above it. Once the paperwork was completed I had to sign a loan agreement because even after this dealership had this car in the lot for at least 3-4 weeks or longer, they could not find the title. We then were told were all set, no congratulations to my daughter on her new car, no walking her out and showing her all the features of her new car, just a thanks and “we’re all set here”. The car was inside the showroom and we were left to push the button to open the door to drive out. My boyfriend had to drive her car home with her as the passenger because with the dealer plate, a 17 year old is not allowed to drive. So it’s been 2 weeks with us calling almost every other day to see if they’ve got the title and her new registration paperwork done and we are still without the title or having the car registered to her and I. We were told at some point they were told by the bank there was no lien on the car and the form had been faxed over, but they can’t find it. We had bought this car 2 weeks before going out of the country so my daughter would have a vehicle to use for work, but instead she only gets to stare at it in the driveway while trying to find rides to and from work everyday while we’re away. Her first car buying experience was horrible, frustrating and sad. We will NOT be using this dealership again, nor will I be recommending it to anyone. We are also STILL WAITING for the title and registration to be in our names. More

by CYH.RDH Verified Customer Verified Customer

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Very satisfying experience leasing a new Subaru Within hours of arriving in Connecticut from Long Island, NY, our 2008 Volvo suffered a terminal failure on a road in New London. AAA towed me and th Within hours of arriving in Connecticut from Long Island, NY, our 2008 Volvo suffered a terminal failure on a road in New London. AAA towed me and the Volvo to your Volvo dealership. The service department could not have been more compassionate and professional. They quickly assessed the condition of the car to be as fatal as I suspected. My predicament seemed unsurmountable, but thanks to the caring assistance of the Secor staff, they arranged for me to rent a car, offered to keep my stationary car in their lot at no charge and even had one of their staff drive me to the rental agency. As luck would have it, Secor has a Subaru franchise just down the road. My wife and I were planning to lease or purchase a Subaru upon our return to Long Island. Without hesitation, in my rented Kia I went to Secor Subaru where I met Wayne Carpenter, the salesman who worked with me and my wife from that moment until just about 24 hours later when we drove to our hotel room in a new 2019 Subaru Outback, under lease. Wayne went out of his way to satisfy our preferences regarding the disposition of the 2008 Volvo, the color of the vehicle we wanted, and the terms of the lease. He stayed with us from noon to 5pm, without even breaking for lunch, tending to every detail required for us to complete the deal and drive off the lot. Keven O’Donovan in accounting, was very thorough and equally determined to help us complete the lease and title paperwork, made more complicated than usual given that the car was to be registered in NY. His patience and professionalism, like that shown by Wayne Carpenter, is a credit to Secor Subaru. We have every reason to expect the car will treat us to the same level of excellence we received from the staff at Secor Volvo and Secor Subaru. More

by BOOKMARTS Verified Customer Verified Customer

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My buying experience From start to finish, I was treated very well by the Secor staff. I was given a great deal, and I received everything I was promised. From start to finish, I was treated very well by the Secor staff. I was given a great deal, and I received everything I was promised. More

by CRITESTJ Verified Customer Verified Customer

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I had a great exsprence sales man was very helpful I had a great exsprence the salesman and the finance person very helpful and polite they helped me set up the car link my phone for me I would recomme I had a great exsprence the salesman and the finance person very helpful and polite they helped me set up the car link my phone for me I would recommend this dealership and Wayne carpenter. More

by OAKLEY891 Verified Customer Verified Customer

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Great place! Secor Subaru service center is great! Everyone is knowledgeable, efficient and polite. They run on time, you never have to wait more than the expected Secor Subaru service center is great! Everyone is knowledgeable, efficient and polite. They run on time, you never have to wait more than the expected time it takes to complete the work on the vehicle. The customer waiting area is clean, bright and set up for relaxing or working. More

by BPARISH Verified Customer Verified Customer

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Purchase and delivery The introduction to my Subaru Forrester by salesman Wayne was very good. Wayne listened well to what I need d and matched my needs quickly with the 20 The introduction to my Subaru Forrester by salesman Wayne was very good. Wayne listened well to what I need d and matched my needs quickly with the 2016 used Fort Stef which turned out to be a very good match More

by ATTYCF Verified Customer Verified Customer

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Our Experience We had a great experience buying our new Subaru Ascent. We were treated very fairly and everything we were told happened. No false promises. Our sale We had a great experience buying our new Subaru Ascent. We were treated very fairly and everything we were told happened. No false promises. Our salesman Wayne Carpenter was helpful, truthful and a pleasure to do business with. THANK YOU SECOR SUBARU!!! More

by BGORFAIN Verified Customer Verified Customer

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Great! Very friendly and knowledgeable learned a lot about the Subaru, safety bike rack that I would be interested. Definitely will come back once ready to b Very friendly and knowledgeable learned a lot about the Subaru, safety bike rack that I would be interested. Definitely will come back once ready to buy a car. More

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