Walter McDonald
Walter McDonald at Heritage Toyota Owings Mills

Walter McDonald

General Sales Manager

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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4.8
11 Reviews
4.8

11 Reviews

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11 Reviews of Walter McDonald

September 25, 2025

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Employee Rating

Everyone was so helpful and professional. I was so impressed with the knowledge and clarity that was provided to me as a first time buyer. More

by alexishavon5
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 27, 2025

Heritage Toyota Owings Mills responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2025

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April Crometry is awesome. She is friendly, professional and easy to deal with. Highly recommend her. More

by Hechozeme1
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Sep 23, 2025

Heritage Toyota Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

September 13, 2025

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Dealership and April were great. Got the car I was looking for and everyone was happy! More

by Csk523
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 14, 2025

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 31, 2025

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This wheel is the man he took care of me in so many ways took time to help me find a vehicle that I wanted. I got the perfect truck that I was looking for thanks to this young man. My day is complete. You g More

by robbiehoyle
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Evander Tross, William Butler

Sep 05, 2025

Heritage Toyota Owings Mills responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

August 23, 2025

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I want to thank William Butler and the rest of the team for their patience and outstanding customer service. They worked really hard to get me the deal that I needed. Thank you again. More

by floridaansah128
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2025

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 17, 2025

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I love my new truck. Chano really helped us out. We even got my wife's car detailed. More

by David
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Evander Tross, Chano King

Aug 18, 2025

Heritage Toyota Owings Mills responded

Hello David, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Toyota Owings Mills!

August 08, 2025

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My salesperson Will was amazing and truly the only reason why i did not walk away from the deal. The Gm was great as well. The finance person not so much and she almost cost the deal ship the sale. She ran m More

by ramseydiane
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: William Butler, Alexa Talavera

Aug 18, 2025

Heritage Toyota Owings Mills responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, John Holliday at jholliday@mileone.com or 410.753.8917 and we will do our best to make this better. We hope to hear from you soon.

July 31, 2025

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Chano King is an exceptional professional in the automotive sales industry. His approach to helping customers find and purchase a new car is marked by a rare combination of expertise, patience, and More

by Kay
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Holliday, Chano King

Aug 02, 2025

Heritage Toyota Owings Mills responded

Hi Kay, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2025

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Will was great. He helped me navigate through this whole car buying process. He was easy to talk to. More

by andrejohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2025

Heritage Toyota Owings Mills responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 09, 2025

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Employee Rating

If you have time to spend, then I would recommend this dealership. My transaction took forever and I came with a check. I didn't get a demo of the car's features. And trying to reach finance after my purc More

by tonickjohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Thornton , Zach Fell, Juan

Jun 16, 2025

Heritage Toyota Owings Mills responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to our General Manager, John Holliday at jholliday@mileone.com or 410.753.8917 and we will work with you personally in rectifying the issues you experienced.

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