
Walter McDonald
General Sales Manager
Heritage Toyota Owings Mills
9801 Reisterstown Rd.
Owings Mills, MD 21117
5 Reviews
Write a Review5 Reviews of Walter McDonald
August 08, 2025
My salesperson Will was amazing and truly the only reason why i did not walk away from the deal. The Gm was great as well. The finance person not so much and she almost cost the deal ship the sale. She ran m why i did not walk away from the deal. The Gm was great as well. The finance person not so much and she almost cost the deal ship the sale. She ran my credit 2x why I’m not sure because I asked for only one specific term. She also tried to get me to try many finance companies when I specifically said only one. When questioned, she falsely told me that I would have to wait until the next day to get approval(approval I already had mind you) due to the late hour. Thats when the GM came and found the 2 approvals. Just not a good experience with her. More
Other Employees Tagged: William Butler, Alexa Talavera
July 31, 2025
Chano King is an exceptional professional in the automotive sales industry. His approach to helping customers find and purchase a new car is marked by a rare combination of expertise, patience, and automotive sales industry. His approach to helping customers find and purchase a new car is marked by a rare combination of expertise, patience, and a genuine commitment to customer satisfaction. Throughout the car buying process, Chano consistently demonstrated a high level of professionalism. He is knowledgeable about the vehicles he sells, able to provide detailed information about features, specifications, and performance. He uses this knowledge to help customers make informed decisions, rather than pushing for a quick sale. What truly sets Chano apart is his remarkable patience. He understands that buying a car is a significant decision and takes the time to listen to customers' needs and concerns. He is not afraid to spend extra time answering questions, exploring different options, and ensuring that the customer is completely comfortable with their choice. He created a no-pressure environment, which made the often-stressful process of car buying feel relaxed I am glad I had Mr King as a sales associate. HIs ability to work with us and for his dedication in finding a vehicle that fit our needs and budget. His transparency and straightforward communication throughout the negotiation and paperwork process further solidify his reputation as a trusted and reliable sales associate. I highly recommend Chano as sales professional. His patience, expertise, and dedication to a positive customer experience make him a standout in the industry. Anyone looking to buy a new car can feel confident that they are in excellent hands with Chano. New Cross Owner 😀 More
Other Employees Tagged: John Holliday, Chano King
July 30, 2025
Will was great. He helped me navigate through this whole car buying process. He was easy to talk to. He helped me navigate through this whole car buying process. He was easy to talk to. More

Other Employees Tagged: Stephanie Thornton, William Butler
June 09, 2025
If you have time to spend, then I would recommend this dealership. My transaction took forever and I came with a check. I didn't get a demo of the car's features. And trying to reach finance after my purc dealership. My transaction took forever and I came with a check. I didn't get a demo of the car's features. And trying to reach finance after my purchase never resulted in a return call. More
Other Employees Tagged: Stephanie Thornton , Zach Fell, Juan
May 14, 2025
Very easy process to buy the car and trade my car in. Once we got close they had a simple approach of asking what can we do and 10 seconds later we had it done. Will was awesome. Once we got close they had a simple approach of asking what can we do and 10 seconds later we had it done. Will was awesome. More
Other Employees Tagged: William Butler
