Wally Thom | Page 21

Buyer beware! Bought a 2018 300. Never thought to ask for a Carfax. Found out from another dealer that the car was in an accident. Never thought Russ Darrow is p Bought a 2018 300. Never thought to ask for a Carfax. Found out from another dealer that the car was in an accident. Never thought Russ Darrow is pushing wrecks on their lot, like an inner city fly by night car lot. Very disappointed, I screwed up. More mad at myself, but disappointed in chad, dennis and wally for not giving me a heads up. Buyer beware. Drove the car off the lot, plugged in my gps, no power in the 12 volt charge. No power to the 2 Usb chargers in the back seat. Bought the “certified” car on Friday, Monday went to Russ Darrow’s Chrysler deakership, had to make appointment for Tuesday. Now here from 7:30 to 10:00 pm so far. Went to hook up my phone to sync with car, no owners Manuel in glove box. Missing second key fob and due to accident not disclosed. Lost about 4500. Didn’t know it was in a wreck. Very bad start with Russ darrow. More

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Best deal on city They did everything thing they promised to do 🙂 very satisfied with sales and management location easy to find easy to turn in rent a car to purchase They did everything thing they promised to do 🙂 very satisfied with sales and management location easy to find easy to turn in rent a car to purchase my new Kia Soul More

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Deligent well rounded service Very customer orientated and thorough. Answered any and all questions. Any employee that i casually bumped into while there was communicative and enj Very customer orientated and thorough. Answered any and all questions. Any employee that i casually bumped into while there was communicative and enjoyable with the small talk that occurs in these type of situations. All communications were responded to quickly which i consider very important.. Either by phone call, texting, or email. More

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New car purchase Stopped by to look at a car. Wally helped Answer our questions and gave us a few options. There was friendly no pressure service. We came back a week Stopped by to look at a car. Wally helped Answer our questions and gave us a few options. There was friendly no pressure service. We came back a week later to make a purchase. Very happy with how we were treated. More

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My review The service was excellent. All my questions were quickly answered, and I’m very happy with the price I got for the car. My only complaint was the wait The service was excellent. All my questions were quickly answered, and I’m very happy with the price I got for the car. My only complaint was the wait until I could get the final paperwork for it done. That said, it was a busy night so It’s understandable. More

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Great new car! Leased a new car from Russ Darrow Kia. Sales rep., Walley was nice and was able to find the answers to our questions. After bringing the car home, Leased a new car from Russ Darrow Kia. Sales rep., Walley was nice and was able to find the answers to our questions. After bringing the car home, we noticed something that needed to be taken care of. Was passed to Jacob in service department. He was fantastic, friendly, and extremely efficient. The whole process was easy and so far, we are more than happy with our decision. Thank you! More

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where are your ratings below 5 stars.do you remove them? I recently traded a vehicle for which they have me a crummy price and bought a used vehicle.there were issues and when I went back they were rude and I recently traded a vehicle for which they have me a crummy price and bought a used vehicle.there were issues and when I went back they were rude and sarcastic.it is costing me 1k to make this car safe and road worthy.Bad customer service.I would never go back.in fact small claims court is in the future. More

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Outstanding dealership. This is second time dealing with Russ Darrow Kia of Waukesha. The transaction was smooth and pleasant. Wally Thom the salesman was absolutely profess This is second time dealing with Russ Darrow Kia of Waukesha. The transaction was smooth and pleasant. Wally Thom the salesman was absolutely professional and well versed on the Sorento we were interested in Branden Magahee, the GM was great to work with also. We had the pleasure of meeting and working with Branden about six years ago when we leased our first Kia. I will continue with our great relationship with the Waukesha Kia dealership. Especially Wally and Branden. I will recommend all my friends and family to shop here Sincerely, Rick and Judy Steffen More

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Thanks was very happy with service Sales and financial are very honest and helpful nice people and not pushy I would recommend this place to everyone who wants a good used vehicle Sales and financial are very honest and helpful nice people and not pushy I would recommend this place to everyone who wants a good used vehicle More

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Best Vechile Purchase Experience -EVER :) I must admit, our entire experience WOW-ed us. We absolutely would recommend Russ Darrow KIA Waukesha dealership, hands down! Our sales person, Wall I must admit, our entire experience WOW-ed us. We absolutely would recommend Russ Darrow KIA Waukesha dealership, hands down! Our sales person, Wally Thom, is knowledgeable and truly customer focused. Every aspect of my Sorento was explained. All questions answered. Between leadership of Greg and Brandon, they smoothly finalized our purchase. I must say, I felt at ease, and NO pressure. The finance team of Probert and Brad, were personable and very informative. Kudos to Brody's Service dept. Ensuring all details were properly attended to before I got on the highway. Thanks for the balloons and photos. Great teamwork!!!! More

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