Vladimir Kochubey | Page 80

Have been dissatisfied for over a year! Purchased a certified /used work van May 2017. Picked it up and found the glove box wouldn't stay shut. Mentioned it to my salesperson but didn't hav Purchased a certified /used work van May 2017. Picked it up and found the glove box wouldn't stay shut. Mentioned it to my salesperson but didn't have time to wait for it to be repaired said I would bring it back. The two weeks that followed were work busy and I found the side door was jumping while closed and sounded like it was about to fall off, and when you closed the front doors with the windows closed the back window would pop open. Contacted my sales agent after those two weeks with my issues to be addressed. He assured me it would be taken care of and put me in touch with service to make the appointment. Upon dropping off I was told that my additionally purchased extended warranty wouldn't over any of these things(warranty was sold to me as" Bumper to bumper, covers everything except brakes and Tires"). I left without any repairs and called my sales agent and finance agent to discuss my dissatisfaction. As it stood none of these preexisting issues would be covered under the "extended warranty". I took the van to repair the window and the glovebox to my friendly mechanic who also found a sensor that was bad(check Engine Light) and replaced and submitted for the extended warranty. It was declined rom warranty also, costing me yet again out of my pocket. My friendly mechanic also took the covering off of the faulty door to find the hinge cracked off of the frame, as it was at purchase. When I followed up with Jim Ellis I was told that because my salesman hadn't made any notations of these items on my sales contract, nothing could be done by them but would all be out of pocket. I asked for information on what my extended warranty covered and have still not received any information. One year later in May 2018 I returned to Jim Ellis for my "free Oil Change" and had a less than favorable service experience. I also asked again about my door and the warranty to be told the warranty that I have paid for regularly and continue to do so was cancelled a month after I bout the vehicle. I was also informed of a recall I had never received a notice for prior to that discussion. I called and spoke with the Service manager that was the most helpful so far to discuss options for my door that has been wrong since day one. Solution was for me to pay $800 of an $1800 fix. For items that should have been taken care of before purchase found during the 172 point inspection they pride themselves on, not to mention an extended warrantee sold as "Bumper to bumper covering all but brakes and tires". Here I am a year later I have had the door fixed for $90 by my friendly mechanic. I am still paying for my extended warrantee that has not been deducted from my finance company final balance. I have contacted the finance company and they have not received any refund from the cancellation. Jim Ellis is shady and unethical. I will never purchase another thing from them and would not recommend them to anyone! More

Report | Print

Dropped off car for new brakes Good service ...car ready when promised.*********************************** Vladimir is terrific....provided necessary information regarding service Good service ...car ready when promised.*********************************** Vladimir is terrific....provided necessary information regarding service my car needed. Received call when the service was complete and ready to be picked up. More

by NUNN2401 Verified Customer Verified Customer

Report | Print

Oil change Travel for work was home over the weekend,went in for an oil change didn’t have an appointment but Vladimir got me in in out within an hour and a half Travel for work was home over the weekend,went in for an oil change didn’t have an appointment but Vladimir got me in in out within an hour and a half . Very thankful for all involved More

by PGHHERB Verified Customer Verified Customer

Report | Print

NOT GOOD Emails of disapproval were sent to supervisors that's all I have to say. Brandon Colon did reach out to me and I do appreciate it however for the inco Emails of disapproval were sent to supervisors that's all I have to say. Brandon Colon did reach out to me and I do appreciate it however for the inconvenience and poor customer service I feel that I could have received discount on my services. No compensation was offered for my inconvenience. More

by ERIKAZGREENE Verified Customer Verified Customer

Report | Print

Suburban and Bolt service We've had excellent service for our 200K+ mile Suburban for 10 years. Recently we had a minor repair for our brand-new Bolt. This service department i We've had excellent service for our 200K+ mile Suburban for 10 years. Recently we had a minor repair for our brand-new Bolt. This service department is awesome! More

by CWCASS Verified Customer Verified Customer

Report | Print

I am very satisfied for yesterday service.I It takes very quickly and the job so clean am very happy.This care makes me happy on my sebrebane Chevy.I be their for my next service. It takes very quickly and the job so clean am very happy.This care makes me happy on my sebrebane Chevy.I be their for my next service. More

by MESSAYHAILE12 Verified Customer Verified Customer

Report | Print

Vlad. If it weren't for Vlad and his absolute dedication to customer service. I would go someplace else. Noone else will look my way when I walk the door. E If it weren't for Vlad and his absolute dedication to customer service. I would go someplace else. Noone else will look my way when I walk the door. Ex: yesterday, I came in and waited 5-10 minutes and NOONE said a word to me. The people not on calls, nor the people the ended their phone calls. Vlad was outside with another customer! But as soon as he came in the door he acknowledged me and took care of my 2017 that I bought from this dealership. I really don't feel welcomed, nor appreciated by your service team. This is why I feel that business isn't appreciated. If it's not, I can go somewhere else. More

by Vbradley09 Verified Customer Verified Customer

Report | Print

Outstanding service center and excellent staff. This was my first time visiting this service center. By far, this is one of the best sevice experiences I’ve ever had. I’m completely satisfied with This was my first time visiting this service center. By far, this is one of the best sevice experiences I’ve ever had. I’m completely satisfied with the work that was completed for my Buick LaSabre. Beyond normal maintenance completed, I also chose to have the car washed and waxed. Wow. I didn’t recognize my 2001 LaSabre when they got done detailing it. Thanks for the outstanding service. More

by asbatlantaga Verified Customer Verified Customer

Report | Print

Customer Service Is Always Excellent! The Service Advisers are excellent. They provide thorough explanations and keep you informed every step of the way. My sister-in-law also uses this The Service Advisers are excellent. They provide thorough explanations and keep you informed every step of the way. My sister-in-law also uses this service department and her experience mirrors mine. More

by Chevy Cruze Owner Verified Customer Verified Customer

Report | Print

Handled my warranty repair well They coordinated a warranty repair on my trucks paint with jim ellis collision. They were very respectful of my time, and vehicle. 4 stars is becaus They coordinated a warranty repair on my trucks paint with jim ellis collision. They were very respectful of my time, and vehicle. 4 stars is because I was not always completely clear on who I should be contacting for status updates. Overall, I am happy with the final result, and the service I received. I'll be using Jim ellis service department going forward More

by warrenmanne Verified Customer Verified Customer

Report | Print