Vladimir Kochubey | Page 75

Good work quickly done and lots of communication As usual, My Volt got excellent service relatively quickly and I was kept advised of the progress. Kudos to Vladimir K, Brandon C and Eric (Mr. Volt) As usual, My Volt got excellent service relatively quickly and I was kept advised of the progress. Kudos to Vladimir K, Brandon C and Eric (Mr. Volt). More

by STEVENB Verified Customer Verified Customer

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Outstanding Customer Service! We found an issue with the paint on our new vehicle that needed to be looked at. Washing did not take care of the spot. Talked to Elise in Service a We found an issue with the paint on our new vehicle that needed to be looked at. Washing did not take care of the spot. Talked to Elise in Service and Denis in New Car Sales. Service tried buffing it out but the spots came back. They were very nice and accommodating both times we visited. The second time we were given a loaner and they repainted the vehicle to make it right. They owned the issue since it happened at their storage lot and made it right. We were treated like we owned the place. They brought the car to me when it was done so I didn't have to make another trip up to the dealership. I had forgotten what customer appreciation and service felt like. I highly recommend this service department and dealership! Clearly they value their customers and work hard to show it. More

by steven.lingo Verified Customer Verified Customer

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Vladimir Kochubey Vladimir was kind and listened to my issue with 2014 Chevy Impala. I had to wait a day until my car was repaired. However, with numerous vehicles in a Vladimir was kind and listened to my issue with 2014 Chevy Impala. I had to wait a day until my car was repaired. However, with numerous vehicles in and out all day I was pleased with the outcome. The service was covered by the Power Train warranty and it felt great to no longer see the check engine light. More

by anthony.frazier Verified Customer Verified Customer

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Awesome service I was having an intermittent starting issue, brought car to Vladimir in afternoon. Did not have appt. he was able to have someone diagnose and repair I was having an intermittent starting issue, brought car to Vladimir in afternoon. Did not have appt. he was able to have someone diagnose and repair vehicle. Great customer service More

by TAFFY146 Verified Customer Verified Customer

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oil change and recall Got my vehicle in for an oil change and to have a recall addressed. Vladimir got me in and out in time to get back to Athens before the football game Got my vehicle in for an oil change and to have a recall addressed. Vladimir got me in and out in time to get back to Athens before the football game began. More

by MIKE.NIGHTINGALE Verified Customer Verified Customer

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Got replacement and service on new set of tires. As always Vladamir worked me in for service in a timely manner for a replacement of a new set of tires. I used the shuttle service to the mall and the As always Vladamir worked me in for service in a timely manner for a replacement of a new set of tires. I used the shuttle service to the mall and the driver was very nice and efficient. I have used Jim Ellis for oil changes and every service since I bought my 2015 new Camaro at this dealership. This was a very good experience and I feel safer on the road with a new set of tires installed properly. More

by ROCKYROCKYROCKY3 Verified Customer Verified Customer

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LONG road to finally getting Excellent Service Ultimately I was satisfied with the overall outcome of this appointment. Being the July 4th holiday there was an EXTREMELY long wait Thursday- Tuesday Ultimately I was satisfied with the overall outcome of this appointment. Being the July 4th holiday there was an EXTREMELY long wait Thursday- Tuesday before anyone even diagnosed my problem (which was replacing the dead battery). Excusing Monday when the dealership lost power and was closed. I feel my vehicle should have had AT LEAST an elementary review, and that the intake associate simply disappointed on this task. Also, I should have been notified of the low staff situation upon arrival (July 4th weekend) and been given a choice to go elsewhere. Communication was insufficient as I received no communication Thurs-Sat. I made callis Monday & Tuesday, but was unable to reach anyone until I drove to the dealership Tuesday to get an update on my car. I had brought my car in for MAJOR 65,000 mile service ONE month earlier. Apparently the techs didn't checked the battery (which is not uncommon as I was told). Also had to replace my water pump AGAIN which I had just replaced a little over a year ago. I was not happy AT ALL, but Vladimir was excellent in working with GM, Jim Ellis, etc. to find a solution. The dealership was able to make concessions to assist with the costs of this repair. Needless to say after 8 years of EXCELLENT service, this was the LEAST pleasant visit I've had.....Sighhhh......Ultimately all of my issues were resolved, and I'm thankful that things are running smoothly. More

by TeeD Verified Customer Verified Customer

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Service Thanks for your service. Everyone that helped me was very nice and gave great customer service. Was my first time actually having my car serviced here Thanks for your service. Everyone that helped me was very nice and gave great customer service. Was my first time actually having my car serviced here. 😁 More

by MS. ELC Verified Customer Verified Customer

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Great service! Jim Ellis serviced my truck yesterday and did a great job! They provided shuttle service to and from my house too! Highly recommend! Thanks much! Jim Ellis serviced my truck yesterday and did a great job! They provided shuttle service to and from my house too! Highly recommend! Thanks much! More

by leerice00 Verified Customer Verified Customer

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Great Service! I am always able to schedule a convenient time and date for an appointment and always receive fast, dependable service. Service team always friendly I am always able to schedule a convenient time and date for an appointment and always receive fast, dependable service. Service team always friendly and helpful. More

by MJDELLINGER Verified Customer Verified Customer

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