Virgil Owens

Great customer service and attention to detail, and making sure you are taken care of making sure you are taken care of More

by Julio Verified Customer Verified Customer

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Very friendly people and atmosphere. Made you feel at home.manager was great too will recommend this dealership Made you feel at home.manager was great too will recommend this dealership More

by georgeripper Verified Customer Verified Customer

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The Frisco sales and management team are very good. Johnathan, Serena, and Virgil worked together with me to get a decent payment. I was very pleased with them. Johnathan, Serena, and Virgil worked together with me to get a decent payment. I was very pleased with them. More

by 68stewy Verified Customer Verified Customer

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Buying process was doable. It did take a minute to get the deal done. I wasn't happy with how they handled the trade in info. I was told one thing and on the paperwork said som It did take a minute to get the deal done. I wasn't happy with how they handled the trade in info. I was told one thing and on the paperwork said something different. Sales associate was very friendly. Just wasn't happy with the communications through the actual sale. More

by hemihater60 Verified Customer Verified Customer

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Friendly staff- everyone was kind. My situation was unique and required a long wait time. Every one no matter their department or level in the chain of command when they walked by and My situation was unique and required a long wait time. Every one no matter their department or level in the chain of command when they walked by and saw me offered me reassurance about the process as well as my choice of beverage. More

by mateohall Verified Customer Verified Customer

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Salesman was great, his name was Big Al. Very personable and friendly probably the only reason we didn’t walk away. But the finance dept could use a little training in professionalism. They Very personable and friendly probably the only reason we didn’t walk away. But the finance dept could use a little training in professionalism. They “accidentally” added over 1k to the agreed upon price while we were signing paperwork, good thing I caught it. This was after we declined the extended warranty. After we declined it, he got real short with us and seemed like he didn’t care very much. I also asked if they would see if a different lender could offer us a better rate, and he straight up said no, we should have walked. He just said no, the rate we were getting was as good as it would get. Come to find out, less than 24 hours later they had already sold our debt to a lender for $2500. I’ve never heard of a dealership not offering to try and get a better rate. Overall the finance dept left a very sour taste in our mouths and we won’t be using this dealership for our next 2 purchases within the next year. It’s not because we didn’t negotiate or get our price we wanted, it’s because it felt like some shady stuff was happening. How does more than $1k get added to the price without us even discussing it? More

by jmorrison10 Verified Customer Verified Customer

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Serena and Joshua were both a pleasure to work with and got me to a payment I felt comfortable with! Chris also helped me choose the right car as well and he was extremely patient with me! Definitely recom got me to a payment I felt comfortable with! Chris also helped me choose the right car as well and he was extremely patient with me! Definitely recommend this dealership! More

by JC12 Verified Customer Verified Customer

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Rodrick is the man! Really nice and patient with every customer. Handled me with care and got me everything I needed in a timely manner. If you need someone, Rodrick is Really nice and patient with every customer. Handled me with care and got me everything I needed in a timely manner. If you need someone, Rodrick is it! More

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