Victor Rivera | Page 20

Amazing customer and service team. Car returned on time. Thank you you very very much much Thank you you very very much much More

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The service we received was exceptional, the car was picked up as planned and the tire repaired on time. No complications or delays. Many thanks! picked up as planned and the tire repaired on time. No complications or delays. Many thanks! More

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Excellent service from Victor and his team! Ordered a part overnight and fitted the next day - awesome! part overnight and fitted the next day - awesome! More

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He explained me everything completely and I am happy with him. Thank you mister Rivera him. Thank you mister Rivera More

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Service was quick and responsive Price for standard maintenance is high but car performance and satisfaction is also superb maintenance is high but car performance and satisfaction is also superb More

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The service support is top notch. Prices are a little high but I feel at least they do a good job at Mercedes Benz Princeton. Victor helped me out and always treats the customer well. Thanks again. high but I feel at least they do a good job at Mercedes Benz Princeton. Victor helped me out and always treats the customer well. Thanks again. More

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The service was impeccable! Quick, precise, professional, and friendly!! Thank you for prettying up my Mercedes! and friendly!! Thank you for prettying up my Mercedes! More

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Dealer rater, This is my 35th car, & I did this rating 3 Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for Dealer rater, This is my 35th car, & I did this rating 3 years ago for my then 2018 Mercedes GLE350 4matic in polar white, which I just returned for a new 2021 Mercedes GLC 300 4 magic in polar white. I don’t know how I can be more positive & complementary of the people I did business & Mercedes Benz of Princeton. Due to my personal situation & the current automotive market, I did all of my research, inquiries, & shopping online & on the phone instead of my going in person to a number of car dealerships, & makes, as always doing in the past. At Mercedes of Princeton I found the same people, Puneet Kapoor (sales), George Wilkening (sales mgr./general mgr.), Robert Lisi (product concierge) & the inventory mgr., who may still be Jimmie Russonello I didn’t see him this time, but I believe he or the person in that position helped Puneet secure my car as three years ago. It was no easy task for Puneet to locate a Mercedes to the the best of my liking, & a deal that I would except. I will again say that Puneet is a very pleasant, smartly dressed, laid back, polite, mild mannered, patient, helpful personality, with a lot of car sales experience. ( I think I have just run out of words to describe Puneet). He & the dealership demonstrated genuine concern/interest in keeping me as a repeat customer in this unusually tough auto market. Last time I said that Puneet was at least tied with the “best” car salesman I had with my many previous car buying experiences, but I am now going to say he has without a doubt proved to be the best salesman I have ever had. George Wilkening/ sales manager I never got to meet in person last time due to his being with someone the few times I tried, but I do know he worked closely with Puneet to make me a first time customer 3 years ago. This time, last week I did meet George, & wanted to thank him this time in person for going that “extra mile” to keep me a Mercedes customer. I thanked him for all he did for me with the 2018 & now the 2021. As with some businesses you might feel like just another number, but not here. Even Lauren, one of the receptionists that took my many calls to Puneet & Robert is a very friendly & personable individual. Also, the man that they ask to put on the temp plates (same fellow as 3 years ago always has a smile on his face. Now, Robert lisi, the product concierge, knows his cars with all its technical “stuff”. No matter how low tech I would tell him I am he would always try to build me up, & say, as he did 3 years ago, he is always available to help out & give as many refresher courses as needed. I did contact him numerous times in 2018, & many times before even getting the 2021 GlC now, to ask questions, as I did Puneet. Never once did he ever display a lack of patience even if it seemed like the dealership was busy waiting for his services. Now I would be remiss if I didn’t mention my experience with the service dept. over the past 3 years. I have already asked Puneet how do I get the same service advisor that I had, Victor. He always was accommodating, & made me feel very comfortable with his help, whether it was a loaner, or anything else. Additionally, (I don’t know her position) but a Paula was very helpful assisting me in the service dept. when it didn’t require talking to Victor. I will always be looking out to send Puneet, & Mercedes of Princeton customers. Well, once again I may have written one of the longest reviews ever done, just as in 2018. But, I do believe in acknowledging/giving credit where I feel it is due. Thank you Marv G. More

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I encountered no problems, just friendly & efficient service. My car was brought to Princeton Mercedes as part of a Mercedes Benz recall regarding the sunroof. After an inspection of the sunroof it wa service. My car was brought to Princeton Mercedes as part of a Mercedes Benz recall regarding the sunroof. After an inspection of the sunroof it was determined that no problem existed. More

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My service visit was flawless and was completed promptly. I was treated courteously and professionally by all members of the service staff with speial kudos to my service writer Victor who is always attentiv I was treated courteously and professionally by all members of the service staff with speial kudos to my service writer Victor who is always attentive to my vehicle's needs. More

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