Victor Rivera
Victor Rivera at Mercedes-Benz of Princeton

Victor Rivera | Page 13

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

Contact Me
5.0
353 Reviews
5.0

353 Reviews

Write a Review

353 Reviews of Victor Rivera

June 28, 2023

Dealership Rating
Employee Rating

Dealership is a complete rip off avoid at all costs! !! Brought my vehicle in for routine maintenance at 18,000 miles next thing I know I’m being handed a bill for $3500 for brakes and 20,000 mile check More

by kalexander
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Andrew Horne , Ruben was my sales guy very dishonest

Jul 20, 2023

Mercedes-Benz of Princeton responded

We appreciate, and are grateful for your business. At Mercedes-Benz of Princeton, we pride ourselves on providing every client with an enjoyable, professional vehicle servicing environment. We are sorry to hear of your displeasure. Please contact us directly at 609.771.8040 to discuss your concerns, and we will accommodate you in every way. Thank you

June 26, 2023

Dealership Rating
Employee Rating

All my concerns were addressed to my satisfaction. However, I do have an issue. This 2019 C300 was Certified Preowned. A new software system had to be installed because the car’s engine didn’t shot do More

by dsack2
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Mercedes-Benz of Princeton responded

Thank you for your confidence in both our sales and service teams! We are grateful to have you as a customer and we look forward seeing you again!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 19, 2023

Dealership Rating
Employee Rating

I am completely satisfied with the service on June 16th. Victor, my service rep has taken enough time to explain my car condition and was so friendly during the whole process. There was no unnecessary wait More

by raju0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2023

Mercedes-Benz of Princeton responded

Thank you for the great review! It is our goal to deliver a straightforward and pressure-free servicing experience, and it is wonderful to hear that this was reflected in your time working with Victor. We hope to see you back again at Mercedes-Benz of Princeton! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 09, 2023

Dealership Rating
Employee Rating

I am always super satisfied with everyone at MB Princeton. I have known Arno in sales for about 25 years and he is totally my go to guy when I need a new car. Jeff, Victor and Brian in service are More

by Claus A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2023

Mercedes-Benz of Princeton responded

Thanks for taking the time to write this review! Our team will do everything to ensure their customers have the best experience possible. We thank you for the recommendation and look forward to working with you again on you next Mercedes-Benz! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 06, 2023

Dealership Rating
Employee Rating

The service staff has been as usual very professional and friendly, make it a breeze to get my car serviced. More

by Draganc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Hirtler

Jun 07, 2023

Mercedes-Benz of Princeton responded

Thank you for the amazing service review for Victor and Jeff. We're so happy to have earned your 5 STAR review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 06, 2023

Dealership Rating
Employee Rating

Easy to make the appointment, and my service tech, Victor was very timely, professional and efficient for my service. Always a pleasure to work with him. More

by donmarbiz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2023

Mercedes-Benz of Princeton responded

Thank you for the kind review and for making yourself at home while we serviced your vehicle! We are pleased to read it worked out well, and hope you plan to return to Mercedes-Benz of Princeton for any future needs. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 29, 2023

Dealership Rating
Employee Rating

Complete, prompt 40K mile service with complimentary wiper blades provided by Victor Rivera and the dedicated, thoughtful Princeton Mercedes service team along with a new loaner at short notice. This t More

by samasu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Mercedes-Benz of Princeton responded

Thank you for your fantastic service feedback! Thanks again for the 5 Star recommendation, and have an amazing week!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 18, 2023

Dealership Rating
Employee Rating

Easy to make appointment, work was finished in time while I waited, and the service lead Victor Rivera was superb and most accommodating. More

by Aeroplane-guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2023

Mercedes-Benz of Princeton responded

Thank you for the amazing service review for Victor. We're so happy to have earned your 5 STAR review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 14, 2023

Dealership Rating
Employee Rating

Always takes the time to fix any problem and explain why you had the problem. Always very courteous More

by DaveJLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Mercedes-Benz of Princeton responded

Thank you for the lovely review! We are thrilled to hear that you had a successful service experience working with the Mercedes-Benz of Princeton team. Drive safely, and we hope to see you back soon!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 12, 2023

Dealership Rating
Employee Rating

Awesome experience - friendly and efficient, and very accommodating! They actually act like they want and appreciate your business. More

by SCOTTGELLER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2023

Mercedes-Benz of Princeton responded

Your review means so much to us! We are very pleased that everything went smoothly!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

...
13
...

Dealership Inventory (473 Vehicles)

new 2026 Mercedes-Benz GLC 300 car, priced at $68,795
2026 Mercedes-Benz GLC 300
new
Black exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $58,295
2026 Mercedes-Benz GLC 300
new
Polar White exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz AMG GLB 35 car, priced at $70,170
2026 Mercedes-Benz AMG GLB 35
new
Cosmos Black Metallic exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz GLC 300 car, priced at $68,195
2026 Mercedes-Benz GLC 300
new
MANUFAKTUR Alpine Grey exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz CLA 250 car, priced at $52,020
2026 Mercedes-Benz CLA 250
new
Polar White exterior
Automatic
Rear-wheel Drive
new 2026 Mercedes-Benz GLE 450 car, priced at $79,345
2026 Mercedes-Benz GLE 450
new
Obsidian Black Metallic exterior
Automatic
All-wheel Drive