Victor Leiva
Victor Leiva at Brickell Mazda

Victor Leiva

Service Advisor

Brickell Mazda

618 SW 8th St
Miami, FL 33130

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4.8
168 Reviews

Dealership Experience

4 yrs, 2 mos

Specialties & Trainings

Certified Mazda Service Advisor

4.8

168 Reviews

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168 Reviews of Victor Leiva

August 13, 2025

Dealership Rating
Employee Rating

Excellent service. Great customer service and communication. Everything went smoothly. The offer complementary snacks and rides if needed. More

by JOEBELL20
Service Price Transparency
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Recommend Dealer
Yes

August 13, 2025

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Amazing service as usual. I have been coming to Brickell Mazda for service for a few years now and have always received extraordinary service. VICTOR LEIVA is great! More

by PATRICIACDIAZ
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Recommend Dealer
Yes

Other Employees Tagged: Eros Cruz

August 10, 2025

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The whole oil change experience was so convenient and seamless, everyone was so nice and courteous! More

by Tacha712
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Recommend Dealer
Yes

August 09, 2025

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Great people with great vibes. I was so ready to buy. They matched my trade-in offer and got a loan interest rate better than my best offer by 0.25%. The dealership is impeccable a More

by NEUROPLASTICIAN
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Recommend Dealer
Yes

Other Employees Tagged: Anwar Rivas, Hector, Joesph

August 07, 2025

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Excelente servicio por parte de Víctor Leiva buena presentación y asesoramiento de todo el servicio More

by daniel_fragozo
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Recommend Dealer
Yes

July 24, 2025

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Excellent service . .. love the car pick-up/delivery option. My Service advisor, Victor, keep me informed and all was done as promised (and ahead of schedule). More

by PATTI7
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Recommend Dealer
Yes

July 24, 2025

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It took over 3 hours for service. the video was in spanish and I don t speak spanish. Victor had to translate for me. More

by AMS7864
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Recommend Dealer
Yes
Jul 25, 2025

Brickell Mazda responded

Thank you for taking the time to complete the survey and share your feedback. I apologize for the extended wait time during your recent service visit. We understand how valuable your time is, and a 3-hour wait is certainly not the experience we aim to provide. I’m also sorry that the inspection video was sent in Spanish, we absolutely should have ensured it was in your preferred language. We'll be updating your profile to make sure future communications are in English. Your comments help us improve, and I appreciate the opportunity to address these concerns. Please feel free to reach out to me directly if there’s anything further I can do to assist.

July 21, 2025

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Professional and very friendly specially Victor Leiva who cares about as and always on time with the service More

by AMORLATINO254
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Recommend Dealer
Yes

July 11, 2025

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Great service. Front desk folks are great I was very impressed with the entire team More

by TONYMORGAN63
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Recommend Dealer
Yes

June 24, 2025

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Horrible service. Bait and switch dealership. I would go elsewhere. Not customer friendly. Didn’t even mention the deficiencies after the service. More

by Brickell king
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Recommend Dealer
No

Other Employees Tagged: Juan C Cil

Jun 24, 2025

Brickell Mazda responded

We’re very sorry to hear about your recent experience. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. Your feedback is very important to us, and we take your concerns seriously. If you're willing, we would appreciate the opportunity to speak with you directly and work toward a resolution. Please contact us at your earliest convenience so we can better understand what happened and how we can make it right.

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