Vanessa Solis

Vanessa is an excellent sales person, friendly and she cancelled her off day to help me with the car. Seeing such dedication makes you believe in brand value and good people working in dealership. Also tr cancelled her off day to help me with the car. Seeing such dedication makes you believe in brand value and good people working in dealership. Also trade-in experience was not that great, felt as if taken advantage of because I came to purchase car by driving 100miles from my residence and the finance person knew I will sell at little less cost. Not good on the trade in part. Having said that , bad experience in trade in section but excellent experience working with Vanessa on new car purchase. Go and ask for Vanessa to buy your car and avoid trade-in or get price confirmation first before going in or else the trade in team tries to take advantage of customer. More

by gafoor.ag Verified Customer Verified Customer

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Staff very friendly and knowledgeable. Courteous to time constraints and worked to beat offer from another dealership. Thank you! Courteous to time constraints and worked to beat offer from another dealership. Thank you! More

by caseymedlock Verified Customer Verified Customer

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I was able to find the perfect car for my family and they made the buying process easy and fast! 10/10 would recommend to anyone! made the buying process easy and fast! 10/10 would recommend to anyone! More

by Daniel Verified Customer Verified Customer

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Adrian was very helpful and got me the vehicle I wanted with all the right features! Vanessa took super cute pictures of me in the vehicle that I could share with friends and family. with all the right features! Vanessa took super cute pictures of me in the vehicle that I could share with friends and family. More

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Worst experience I have ever had with a dealership. Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my com Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my complaint. He was pleasant to talk to and said he would look into my concerns. I have not heard back from him yet. Dashboard warning light was on at time vehicle was turned over to buyer (after transaction was completed) was told by salesman (Christian) and second salesperson (Veronica) that the vehicle had been washed and moisture caused a false reading (2 weeks later and has not reset. The car play did not function and we were told by the sales person that it would work if a different type of cord (not available at time of transaction) was used. After several attempts it still does not work. Unauthorized items were added to the final written billing (that we had previously declined) in an obvious act of deception that we caught and was finally removed after bickering for over an hour. Due to the fact we were not financing this vehicle it took four additional days to take delivery after we were originally told it would take a couple of hours by the salesman (later after the money was wired the finance manager said it could take 4 or 5 days). Lies, subterfuge, concealment and various employees conspiring to deceive the buyer. More

by LARE50 Verified Customer Verified Customer

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This isn't our first time buying from Mazda of Elk Grove and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure free buying experience. I wasn't planning to buy a new car this time (I actually brought a friend to look at cars!), but I immediately fell in love with the CX-50 Hybrid. Right away Shay and Vanessa brought out the car for me to test drive. I ended up buying it after receiving an amazing trade in for my 2018 CX-5. Throughout the process, Vanessa and Shay (the dream team) were very attentive, honest, fun and patiently answered all of our questions. They both went above and beyond to make sure I was comfortable with everything. Ovais from the finance Dept was also great, he was prepared and ready to go by the time we sat down with him to sign. The whole process really was fast and seamless and I couldn't be happier. More

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Wonderful from start to finish! Fabulous staff, especially Adrian and Vanessa in Sales! And Ovais in Finance! So happy we found your dealership and our beautiful new CX50 hybrid! Fabulous staff, especially Adrian and Vanessa in Sales! And Ovais in Finance! So happy we found your dealership and our beautiful new CX50 hybrid! More

by bettylandry Verified Customer Verified Customer

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Very good sales staff. Not pushy. Even the sales pitch for the extended warranty was low pressure and done well. So well presented we actually bought it Not pushy. Even the sales pitch for the extended warranty was low pressure and done well. So well presented we actually bought it More

by jeanesfamily Verified Customer Verified Customer

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Fast and none confrontational attitudes earned my business. I knew what I wanted and what I was willing to pay. In the end everyone was happy. I love my new car! business. I knew what I wanted and what I was willing to pay. In the end everyone was happy. I love my new car! More

by gracesvelasquez Verified Customer Verified Customer

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Very professional and helpful staff. Allowed me to test drive a couple of options so I could get exactly what I wanted. Had the color and options in stock that I was looking for. Offe Allowed me to test drive a couple of options so I could get exactly what I wanted. Had the color and options in stock that I was looking for. Offer was presented broken down in an easy to understand method. More

by michae2890 Verified Customer Verified Customer

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