Taking my perfect 2002 Civic in for some routine maintenance turned into something else once I noticed a beautiful 2011 Honda Accord EXL on the lot. Khoa was friendly and welcoming. and very accommodating as I went from a well maybe, to a test drive, to really wanting to purchase that car. Khoa and his sales manager bent over backwards to accommodate my needs and to make the purchase a reality for me. It was engaging and fun and successful .... perhaps more for me than for them! This is the fourth vehicle I have purchased at that dealership over the past 40 years .... the vehicles have never disappointed and the sales and service and management team are genuine in their commitment to customer care and satisfaction.
"Responsive customer service"
We felt that Jason managed the sales process very well; it was helpful to have all the information about our purchase up front, there were no surprises, and we felt our purchase was worth the trip from Nelson BC to Vernon. Udai handled the finances without pressure, showing us the options available, and the sale went through easily. Thank you.
I recently purchased a CR-V with Ryley Preston as my salesman. He was professional and there was no pressure whatsoever. He was knowledgeable in all aspects of the vehicle. All staff we met were awesome. I would certainly buy from this dealership again when the time comes.
"Honda service and test drive"
Came in for a service for our Honda CRV. Really appreciated the customer service provided by Lauren. She was honest, straightforward, clear and concise. In addition, she did it all with a smile, and great common sense and understanding.
We had a couple of previous, not positive, experiences in the service department, and were not going to come back. This was our last chance. Lauren changed our perspective today. Thank you Lauren!
Udai Singha supported us when we bought our Honda CRV here 3 years ago. He is the person that made us want to buy a Honda, and we will continue to come back because of Udai. Genuine kindness, patience, and great knowledge. He continues to remember and chat with us every time we go back to Honda, even if it is just for service. Thank you Udai for bringing us back time and time again!
Today was the first time we met Lloyd at Honda. He was incredibly profession and helpful. Thank you for your time and support today Lloyd!
"Amazing Customer Service"
Great customer service from the test drive to final transaction. The Bannister team made us feel welcomed and fully taken care of. Thank you for helping our family.
We went in looking for a CR V but we’re hesitant because of finances the representative gave us as much info as he could to make us feel good about making a decision to proceed with the purchase he went above and beyond to help us trade in our Honda Fit and even made arrangements to have money that we couldn’t pay and but it into our payment plan so we felt comfortable. It did take a could days due to our paperwork but the service was friendly every time we reached out to them. And believe me we were calling none stop to see what was going on and every time they would tell us what we had to do in a cheerful manner. At the end we hit a bit of a snag but they went above and beyond the fix the problem and help us to get what we wanted
- Monica K
Clint Bialis was our salesperson and he will be our choice of salesperson for our next Honda! Clint was knowledgeable, thorough and very easy to talk to. Clint took exceptional care of us.
Udai Singha, from finance, was an absolute pleasure to work with.
Roxanne at reception is a total gem. She is very friendly and a great asset to the Bannister team.
Steve in service and Nyshelle in parts were very helpful.
Great people. Great service. Great car.
"Worth the trip to deal with Bannister Honda"
We had an excellent experience with Lloyd when purchasing our new Ridgeline. Highly recommend him for your next purchase. The dealer was very pleasant to work with and we are fully satisfied with every aspect of our purchasing experience with Bannister Honda.
Everyone was awesome and went over and above for me. I didn't hit it off with Don though. Our personalities don't mesh at all
"Great dealership to purchase your vehicle from"
Awesome service from Rick and Udai with the purchase of our vehicle. Thank you Rick for the call to let us know about potential vehicles and to Udai for the easy financial transaction of our purchase