Tyler Rossi

We saw a truck we liked and Tyler answered all our questions about the vehicle,took us for a test drive. His no pressure attitude was refreshing! We drove home with it that evening! Thank you Tyler an questions about the vehicle,took us for a test drive. His no pressure attitude was refreshing! We drove home with it that evening! Thank you Tyler and John Thornton Chevrolet More

by JONMASON73 Verified Customer Verified Customer

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When you hear about those dealerships that really make you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service manager Derek. 1. I bought a certified preowned camaro there. They never did the inspection to begin with...they just checked the boxes falsifying documents which is against the law. 2. They lied on Carfax saying they did repairs when they didnt do that until I was there buying it and I could see it wasn't done.... again falsifying documents. 3. Took it to another dealer because it was still vibrating after John Thornton service looked at it a 2nd time and said "oh its probably just a bent wheel". Didn't even fix it. The other dealer told me all 4 wheels were bent and that it would be $3k to replace them. 4. John Thornton told me they would replace all 4 wheels with new ones to bring it in. I get a call from Kurt stating the front wheels weren't bent and that they were only going to refurbish my back ones. 5. A week after driving it the AC stopped working on this CERTIFIED PREOWNED CAR! 6. Let's not forget about the financing girl who told me when I came in her office that my payment would be X amount of dollars which was double what it should be without telling me she had added in all the warranties and service without ever asking me if I wanted them. Just said this is your payment OK. Had I not questioned why my payment was double the price and just signed for my car I would have never known she added all of that in. I asked her to take it out and she then gave me another amount that still had things rolled into it and did this a 3rd and 4th time after repeatedly telling her NO and to take everything put! Most dealerships show you a paper asking what you want to add. Not this dealership...they just take you for all your worth hiding it all. Wrong person to try that with when I have bought 20 cars! 7. Never ever trust buying a car here or having service do anything to it. They are a complete joke! More

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This was the most pleasant car buying experience I have had in a long time. The Sales staff and F & I mgt were professional and responsive. had in a long time. The Sales staff and F & I mgt were professional and responsive. More

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Tyler Rossi and the sales staff made the buying process smooth like butter. He got me in and out for the right price and no hard pressure. Took care of me and made me feel like family. Five stars, will be smooth like butter. He got me in and out for the right price and no hard pressure. Took care of me and made me feel like family. Five stars, will be back for my next vehicles. More

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Your assistance in locating a suitable vehicle was invaluable. Your professionalism and courtesy were greatly appreciated. invaluable. Your professionalism and courtesy were greatly appreciated. More

by DKIMMONS50 Verified Customer Verified Customer

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Drove from Arkansas to buy a preowned 2024 Subaru Outback Wilderness from John Thornton Chevrolet in Lithia Springs, due to the price being literally $5k cheaper than what I would have been forced to pay in Wilderness from John Thornton Chevrolet in Lithia Springs, due to the price being literally $5k cheaper than what I would have been forced to pay in my neck of the woods. Worth the trip!! My sales rep, Tyler Rossi, made the whole deal smooth and easy, and once I got to the dealership the transaction was quick and painless. Vehicle was in mint condition and I am enjoying every second of driving it!! There was a small hangup with post-sales paperwork but Savannah Silvers in the finance dept took care of everything so I didn't even have to go to my local DMV to get it straightened out. I appreciate all the great customer service and support I got from this dealership, thank you!! More

by SEB9316 Verified Customer Verified Customer

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There were 2 lights that came on, on my way home from the dealership. Tyler ensured me they would be fixed, then stopped answering my calls after the check was received from the financing company. I followed dealership. Tyler ensured me they would be fixed, then stopped answering my calls after the check was received from the financing company. I followed up with the sales manager who was extremely rude and aggressive who basically said o well use your extended warranty when it comes available in 30 days. More

by ANDREA.WALKER Verified Customer Verified Customer

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quality of the dealership's service center in the decision of where to purchase a car decision of where to purchase a car More

by TCR56 Verified Customer Verified Customer

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Employees were very friendly. It was a smooth car buying experience and we didn’t feel pressured. Car was in great shape and we felt like we got a great deal. Car was cleaned up a It was a smooth car buying experience and we didn’t feel pressured. Car was in great shape and we felt like we got a great deal. Car was cleaned up and serviced well. More

by JGS_93 Verified Customer Verified Customer

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Unprofessional, unorganized, dishonesty, awful communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the s communication and more. We purchased a camaro from them and it was delivered but the oil was not changed yet the oil life was reset. Also after the sell, Tyler communication nearly ceased when addressed about the follow up status on the reimbursement check sent out via USPS regular mail that ended up being lost yet the dealership saw more urgency in sending out two documents for signatures that they forgot about they sent it ups overnight. The service department reset the engine oil life on an almost $50,000 Camaro and did not perform the actual oil change service that's not good at all it's very untrustworthy thing to do and shows how much they actually care about a customer post sell for things they neglected. They could have easily gotten away with the wrongdoing if we didn't know about it but we are a family with many Chevy including previous Camaros. They should have sent the check overnight just the same as they did the other documents but it shows their true colors. There will be reviews and a video warning other potential customers to simply beware of this. That is unacceptable to reset oil life and not actually do the service on someone's almost $50,000 vehicle or even if it was a $2,000 vehicle, don't reset oil life without changing the fluids just to try to save time and money when they still were caught up in this situation. It's not right. So we are still awaiting the reissue of the check which should be even more than the $139 reimbursement just for the inconvenience and awaiting for a small minor piece that was missing from over the strut which has no reason to have been missing from a car with only 1k miles at the time. Mr. Derrick Strickland and Mr. Tyler were our points of contact and things changed after they received our money and delivered the car. Will not be letting my Corvette and Camaro and Silverado loving friends do business here as I previously thought I would. Was even planning to buy another vehicle from them but after what they did to us, we will not be recommending them. Losing documents on a remote deal and needing more documents signed two weeks after the deal was done and bank check was cashed is ridiculous. Then to have Tyler tell me if a $5 dust cover for strut tower will keep them from getting a negative review they will do it is unacceptable when u should be motivated to get the part because it's the right thing to do. The biggest problem is resetting engine oil life and not performing the work makes us wander how many times this dealership has done this which is why we are going to share this info on social media because nobody deserves to have this happen to them especially how expensive things are these days. More

by The Blessed Family Verified Customer Verified Customer

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