Tyler Mendoza

I didn’t understand anything they were doing everything back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, the salesperson was a black girl, very nice but not knowledgeable as though it was her first customer, she was very polite but she was trying to show me a vehicle on a lap top to no success so she kept going from office to office trying to get a vehicle on a computer. I was in the dealership for 4 hours, I am 71 year old widow, due to have. Spinal Fusion surgery, I was mentally exhausted from all the stress and confusion of all the different employees waiting on me. I came in to get a fair trade on my 2023 Honda Accord Touri g Hybrid, I had the Title which meant my vehicle was paid for. I left borrowing $23,000 that should verify that I was not given an honest trade There were things added to the deal that were in no way needed and I was paying for them. No salesperson went out to the HondaCR-V 2026 I had traded for came outside and opened the doors and explained how any of the equipment was operated I left the dealership got a few miles away and got into a severe thunderstorm, on Hwy in Decatur,AL raining so hard I couldn’t see the lines , in heavy traffic I had no idea how to turn on the defroster or the wipes on the rear windshield from hwy I entered I65 toward Huntsville with road construction underway, I felt like I was not in control of the car because I had not been informed of any operations. I had calmed down from the confusion at the dealership and looking baoat the sales contract realized I had been charged for service contracts that were not necessary. I returned to the dealership and asked for my car back and cancel the sale, I was told that was not an option and my car had already been sold, the sales manager removed $6,500 from my sales agreement I was told those were the only options available for removal So I was charged for things that were unnecessary. I called the Sales Manager and he told me to do whatever I felt necessary and hung up the phone! Sad when making a sale is taking advantage of individuals, they’re only interested in making their self earn money and a feather in their cap at the buyers expense! More

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Very responsive to my questions prior to coming in and very informative and helpful throughout the entire process. very informative and helpful throughout the entire process. More

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One of the best car buying experiences I have had. This is my 7th new car. I wanted a certain color and they delivered the car. I have enjoying riding in my new car. It almost drives itself. This is my 7th new car. I wanted a certain color and they delivered the car. I have enjoying riding in my new car. It almost drives itself. More

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Logan was a great help in picking out our Honda. He was courteous and professional. He was courteous and professional. More

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Customer Friendly and Engaged on buyer needs. Tyler took care of us 100% Great Service Tyler took care of us 100% Great Service More

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Before becoming shottenkirk I had a really bad experience with the showroom and also the service department but since becoming shottenkirk and you got rid of a lot of people and turned this dealership around with the showroom and also the service department but since becoming shottenkirk and you got rid of a lot of people and turned this dealership around in Decatur I’m glad that stopped in and was able to have a great experience. Nice work keep it up More

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Had a great experience! Got my car the same day! Highly recommend them, I love my new car!! Got my car the same day! Highly recommend them, I love my new car!! More

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