Tyler Desmarest

If I could choose ZERO stars I would. BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for shop due to an upcoming trip and current vehicle not reparable. I believe they took advantage of my circumstances along with many other mistreatments during the process. I found a 2020 Kia Telluride at Coastal Kia, but after confirmation and I scheduled appt. it was sold when I arrived an hour later. Despite explaining my preferences and budget, It was suggested that I purchased a 2015 Honda Odyssey with over 120k miles, even being told by Uber "I know you are trying to get out of your mommy era", keep in mind that is what I was driving prior (which was a 2012 w/ 222k miles) and made it very clear I no longer wanted a Van. I was eventually shown a 2020 Kia Sorento, not listed on their site, but it had serious issues, including violent shaking during the test drive. The dealership pressured me to buy it immediately and take it home that night threatening it wouldn't be there if I didn't and waited for them to repair it. The assured me it was just a weight that had fell off the tire, offering IOU repairs but insisting I commit first. I left without buying the car due to the feeling of deceptiveness and fishy facts. After further communication, I was told the car was repaired, It was not a weight but the front CV joints were broken. I agreed to test drive it again, there were still issues. On the test drive I drove it to a mechanic to confirm that the repair was completed correctly due to my uneasy feelings i was being lied to, he did confirm that the Axel and CV joints were repaired. I ended up purchasing the vehicle under pressure, with multiple price discrepancies, terrible communication and poor customer service. Immediately afterward, Like driving it home that same night I purchased it, I faced more issues with the vehicle, including brake and roof noises. I reported it first thing the next morning. When I reached out for help, I was met with disrespect and demeaning behavior from the dealership, further compounding my frustration and feelings of deception with this purchase. I was denied promised paperwork from multi-point inspections to repair paperwork from service department for the axel and cv joints. After agreeing to look at issues the service department advised me there is nothing wring with the breaking system and sent me on my way to an over 1400 mile trip to work it out and then bring back in if it did not correct itself. Only to be denied repairs or help upon my return. I was also misled about financing options told I had no choice but in-house financing, charged daily interest in while I was trying to obtain the payoff letter to transfer to my bank, and had to fight to get the loan corrected which was put in my previous name not my legal name. The whole experience was deceptive, disrespectful, manipulative, and exhausting. *Steven Kramer - Floor Sales Manager, initial contact not helpful and pushover *Uber Hernandez- Finance Manager, intimidator and bully *Jan Ramos - Product Specialist, withholder of financial information *Chad Duke - Product Specialist, dismissive avoider *Tyler Desmarest - Use car Manager, domineering, condescending, interruptive, overbearing and felt very misogynistic or even sexiest. Should I have made this purchase probably NO, was I in a bad spot and needed something urgently for me and my family YES. Lesson learned. I hope no one has to deal with this dealership and these people like I did. Since the purchase I have received 6 emails requesting I leave a review. This is #5 of #6. More

Report | Print

I've always had a great experience at Coastal Kia. They take excellent care of you! Tyler and Don are awesome to work with. They take excellent care of you! Tyler and Don are awesome to work with. More

by demeester79 Verified Customer Verified Customer

Report | Print

Great dealership for a customer to work with! !! We enjoyed meeting all the employees!!Everyone was friendly and pleasant!! Would definitly recommend to our friends and family… !! We enjoyed meeting all the employees!!Everyone was friendly and pleasant!! Would definitly recommend to our friends and family… More

by mfherlocker Verified Customer Verified Customer

Report | Print

Luis and lsaasia are fabulous. I would recommend both if buying a Kia and to get it from y'all. They are both so very courteous and always offered me something to eat or drink. I would recommend both if buying a Kia and to get it from y'all. They are both so very courteous and always offered me something to eat or drink. They make me feel like family. What more could you ask for. Again they are the absolute best!!!Just More

by suegin91 Verified Customer Verified Customer

Report | Print

Very happy about my new purchase. Cody and the staff were very courteous and polite. Just enjoying my new car everyday.will recommend Costal Kia too my friends. Cody and the staff were very courteous and polite. Just enjoying my new car everyday.will recommend Costal Kia too my friends. More

by Rudolph.a.williams Verified Customer Verified Customer

Report | Print

I generally hate shopping for cars- but between Brandon, Sarah and Kristen, the process was actually kind of fun! I knew what I wanted, Sarah was quick to help me answer all my questions over the phone and Sarah and Kristen, the process was actually kind of fun! I knew what I wanted, Sarah was quick to help me answer all my questions over the phone and got me on the schedule for a test drive with Brandon right away! When I called back to ask another few questions, Kristen answered and was just as helpful. This team is spectacular- the teamwork was something you often don't see in the competitive sales world. Brandon is a no muss, no fuss kind of guy and I appreciate him and his honest sales approach. Thanks Coastal Kia for changing my perspective on car dealerships.! More

Report | Print

Everyone was helpful and worked to meet our needs. Cody listened to our needs and was able to set us up in a new Niro. Cody listened to our needs and was able to set us up in a new Niro. More

Report | Print

Tyler was insanely rude from the second I walked in the door I was looking to test drive a Audi that I was willing to purchase that day he walks up to me and asks “will you buy the car or just going to tes door I was looking to test drive a Audi that I was willing to purchase that day he walks up to me and asks “will you buy the car or just going to test drive it because we don’t do joyrides around here” like are you kidding me I may be young but I make way more than enough to purchase the car I was looking at treated me like I was 12 or like I didn’t have enough money to buy the car I’ll take my business elsewhere More

Report | Print

Our experience buying a used vehicle with Coastal Kia was great. We had a very good salesman in Jack and he helped to get us a deal that we were comfortable with and into a vehicle only 2 years old with less great. We had a very good salesman in Jack and he helped to get us a deal that we were comfortable with and into a vehicle only 2 years old with less than 10k miles. It was a great experience and we would definitely revisit Coastal Kia in the future when we next need a car. And I’d recommend them to anyone looking for a a fair and stress-free purchase. More

by Jem63 Verified Customer Verified Customer

Report | Print

Amazing dealership! Brandon Wright went out of his way to make sure I was very happy with my purchase. Brandon Wright went out of his way to make sure I was very happy with my purchase. More

by fireball0 Verified Customer Verified Customer

Report | Print