Troy Sherrill

Rocky Mountain Auto Brokers responded

Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

Rocky Mountain Auto Brokers responded

Hello Lori, thank you for the opportunity to earn your business and for leaving a review of your perception of your experience however this information is not the full picture. They did have an open repair order to fix the problem and we were going to complete the work as we told you we would, unfortunately we could not accommodate the repair in two days as you were moving out of town which we as a dealer don't have control of. We did try to remedy the situation by giving you the money we had set aside to do the repair at our dealership so you can apply it to the repair facility or your choice, the quotes your were given from other business's were higher retail amounts than what we could pay to do the repair for internally at our dealership but you were not satisfied with our dealerships solutions to your circumstances from moving out of town. In regards to the discount that we did in fact give you, the internet price we had advertised was $14,998 and we reduced it for you down to $13,915. We advertise every vehicle showing the dealer and handling on our website and nothing was added back in. As to the title concern, it takes 6-8 weeks to get you the title depending how busy the DMV is and is out of the dealers hands. My sales manager Troy communicated to you and kept you up to date on everything, you just were not satisfied with your desired outcome. I would encourage you to please update your review to be accurate as we tried to accommodate you with your circumstances from moving. Thank you, Ricky Geise General Sales Manager

Rocky Mountain Auto Brokers responded

Hello, this is Ricky the General Sales Manager here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!

Rocky Mountain Auto Brokers responded

Hello, this is Ricky the General Sales Manager here at Rocky Mountain Auto Brokers. I just wanted to take the time to thank you for your review and to apologize for you feeling like you received a less than perfect experience, However our dealership is full disclosure and transparent about all the figures, you as a customer have 7 signatures disclosing the price, taxes, and fee's acknowledging you understand and agree to all the figures and terms of the purchase. Our prices are aggressive to be competitive nation wide so to say you were swindled is not correct but I would love to talk further about your experience to go over the purchase with you fully again and see if there is anything we can discuss further in order to rectify the situation and update a more satisfactory review?