Traci Roberts

Every one was super helpful to us and made us feel at home with them home with them More

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Darla was so caring and informative about my car. This dealership is great. From the beginning with Ethan to Darla, we were treated with respect & answered all questions. Thank you Subaru. I love m This dealership is great. From the beginning with Ethan to Darla, we were treated with respect & answered all questions. Thank you Subaru. I love my Forester. More

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My experience with Tucson Subaru began when I viewed the Website. It was easy to navigate and comprehensive. I really liked the "meet our staff" section. The writeups on staff made the dealership seem welco Website. It was easy to navigate and comprehensive. I really liked the "meet our staff" section. The writeups on staff made the dealership seem welcoming and friendly. I messaged Layla Lopez through the website about the car I was interested in. She responded quickly and professionally. Layla followed up accordingly, which lead to my initial visit. Upon approach to the dealership, I liked what I saw and I especially liked that I wasn't accosted by wolf-like sales people. I was pleasantly greeted inside by reception. I was instantly impressed by the clean appearance and quiet atmosphere. Within a couple of minutes of my arrival, I met Layla, who put me at ease with her calm demeanor. Layla had prepared the car ahead of time. I appreciate efficiency. I pretty knew at that point, I'd buy that car. After a test drive, Layla and I talked about a few details. She introduced me to sales manager Curt, who answered a couple of questions. Curt was friendly and fielded my questions with ease. I returned in a couple of days to finalize my purchase. Everything went smoothly and I was kept informed throughout the process. I met with Traci Roberts,, who explained all the financial documents, service plans and various warranties. Traci too was friendly, welcoming and efficient. There are so many choices to be made and I felt (feel) confident that I made the right ones. Traci helped demystify the process. After finalizing the paperwork, Layla took me to my shiny new car, a 2024 Subaru Outback Touring XT. She went over several aspects of the car with me and helped me out with its technology. Well-done! More

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This was our first visit to Tucson Subaru. All I can say is that it was a very positive experience. Joe, our Sales Consultant, was very patient and did a great job recommending us the best opt All I can say is that it was a very positive experience. Joe, our Sales Consultant, was very patient and did a great job recommending us the best option based on our needs. He wasn't pushy at all, and he was very patient with us. Traci did a great job answering our questions regarding our loan in the Finance Department. Our experience was great and we're very happy with our new car. Thank you Tucson Subaru! More

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Totally positive experience at Tucson Subaru and special thanks to Ethan Ward for the excellent work he did with us. thanks to Ethan Ward for the excellent work he did with us. More

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Dealership is excellent, but the secret to the sauce is the employees. Their professionalism and individual aproach to each client and each sale to make sure everyone goes home happy is the biggest thing t the employees. Their professionalism and individual aproach to each client and each sale to make sure everyone goes home happy is the biggest thing that sets them appart. I have three subarus and just got my fourth. As long as staff like Traci, Julio and Jack are around I will continue to buy my vehicles from them. More

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Just bought a 2024 Subaru Outback from Tucson Subaru. My sales person, Debbie Bravo, spent so much time with us, selecting the right vehicle for us and helping us set it up. I've bought lots of cars in My sales person, Debbie Bravo, spent so much time with us, selecting the right vehicle for us and helping us set it up. I've bought lots of cars in my life, but I have never experienced the kind of customer service as I enjoyed at Tucson Subaru. I can't say enough about the attention I have received since my purchase. Thank you Debbie and Tucson Subaru. More

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This is the third Subaru my wife and I have purchased from Tucson Subaru, and our experience has been top notch each time. Edgar, Kevin, and Traci know their jobs and perform them with the utmost compete from Tucson Subaru, and our experience has been top notch each time. Edgar, Kevin, and Traci know their jobs and perform them with the utmost competence, care, and kindness anyone could ever expect from good people. Please be sure to ask for them if they are available. More

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Friendly, patient, and informative. On top of this, they were willing to negotiate a fair deal, and Estevan was great to work with. Traci (finance) was also great, and both showed comme On top of this, they were willing to negotiate a fair deal, and Estevan was great to work with. Traci (finance) was also great, and both showed commendable customer service. Highly recommended for anyone buying a car. More

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This review is going to be about four things, (1) the dealership, (2) the first sales - Daniel Tennes, (3) the main sales Rep - Joseph Zaragoza, and (4) the Finance Lady. Below is my star rating of each dealership, (2) the first sales - Daniel Tennes, (3) the main sales Rep - Joseph Zaragoza, and (4) the Finance Lady. Below is my star rating of each one; 1. Dealership - 2 Stars 2. Daniel Tennes - 1 Star 3. Joseph Zaragoza - 5 Stars 4. Finance Lady - 5 Stars I am doing this review about one month after I purchased the vehicle. So let me start off by saying that overall I am very happy with my purchase which was 2021 Outback Limited XT. When I purchased this vehicle I didn't haggle over the price, there was no trade in, and I gave cash down as a down-payment. Prior to going on the test drive I noticed that all fours tires were quit worn and the tread wear indicator bars were very visible. The test drive was done Daniel Tennes and after we returned to the dealership I inspected the tires a closer. It was obvious that the tires also had uneven wear, mainly on the front two tires. I told Daniel Tennes that I wanted to purchase the vehicle but I would like to have a new set of tires put on it due to the tire wear and condition. Daniel left the office and a short time later he returned with a tire wear gauge and said that the tires were good and I could go check them if I wanted to. Now, to date (May 5, 2024) I am going to have to purchase a new set tires for a car that the dealership should have ensured were in good condition prior to offering the vehicle for sale. Regarding Joseph Zaragoza and the Finance lady both of these two were awesome. Joseph has since my purchase contacted me several times asking if there was anything that I need, question I had, etc., and no I didn't tell Joseph about the tires because it was obvious the during the process with Daniel the dealership was not going to entertain the need of the car. More

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