Tori Grinzinger

Incredible experience. Very knowledgeable and made the shopping experience very easy. They know their cars inside and out and helped us immensely in our shopping experience Very knowledgeable and made the shopping experience very easy. They know their cars inside and out and helped us immensely in our shopping experience. Christian is the best car sales person I’ve had the pleasure of working with. More

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Matt provided Incredible, friendly service and excellent teamwork to ensure that our purchase went smoothly teamwork to ensure that our purchase went smoothly More

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Colin has been so amazing for my wife and I to work with. He has continued to go above and beyond before, during, and after we bought our GX550. Everyone else at the dealership has made us feel welcome and He has continued to go above and beyond before, during, and after we bought our GX550. Everyone else at the dealership has made us feel welcome and appreciated as well. A+ all around. More

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I recently purchased my new Lexus and had the absolute best experience working with Seth Collins. From the moment we walked in the door until we drove away in my new Lexus, everything was seamless. Set best experience working with Seth Collins. From the moment we walked in the door until we drove away in my new Lexus, everything was seamless. Seth’s communication skills were excellent, and his customer service was truly outstanding. He made the entire process smooth, stress-free, and actually enjoyable. He was attentive, professional, and made sure every question was answered. If you’re considering purchasing a Lexus, I highly recommend asking for Seth Collins. It was an excellent experience from start to finish! The presentation of my Lexus with the red bow and the Lexus team congratulating me with cowbells was a very nice touch! More

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Very pleased with Colin’s help in Leasing this New 2025 Luxury Lexus. Appreciate all the time he spent with me and my questions. Appreciate he heard all my concerns and questions. I would also like to re Luxury Lexus. Appreciate all the time he spent with me and my questions. Appreciate he heard all my concerns and questions. I would also like to recognize Tori for all her amazing work and help! More

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I was lucky to find a 2022 certified pre-owned GX online, and each team member I engaged with was fantastic. Abed Darwish and Tom Brennan were extremely knowledgeable about the car, options and benefits of t and each team member I engaged with was fantastic. Abed Darwish and Tom Brennan were extremely knowledgeable about the car, options and benefits of the CPO program. Abed patiently answered a lot of questions by text! Finally, Tori Grinzinger was exceptionally efficient processing the paperwork - I was in and out of the dealership in less than an hour! More

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I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

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Sam was very halpful, throughout my purchase experience. I would recommend this dealership to others. I would recommend this dealership to others. More

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We have purchased four cars from Metro/Lexus of Cleveland dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador dealership; this experience was the best. Christian was a true professional in every aspect of the purchasing process. He is a terrific ambassador for Lexus and the Ganley family of automotive dealerships. More

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The dealership itself is beautiful inside. I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was outstanding! He was patient, kind, knowledgeable and he throughly explained the details of the car, different options, and pricing. He made purchasing my car a wonderful experience! Highly recommended! More

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