Tony Pagano
Tony Pagano at Plaza Lincoln

Tony Pagano | Page 4

General Sales Manager

Plaza Lincoln

8925 US Hwy 441
Leesburg, FL 34788

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4.7
219 Reviews

Dealership Experience

27 yrs, 3 mos

Industry Experience

27 yrs, 3 mos

4.7

219 Reviews

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219 Reviews of Tony Pagano

August 17, 2024

Dealership Rating
Employee Rating

Very pleased with the purchase of the new Nautilus. We willl look forward to our nest Lincoln when the Corsair is due for replacement. More

by ERAY0141
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Mccarty

August 06, 2024

Dealership Rating
Employee Rating

We had the BEST car buying experience ever at Plaza Lincoln and our salesperson Gaige. Our new Lincoln Nautilus ❤️ More

by edkillory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gaige Tracy, David Newton

June 26, 2024

Dealership Rating
Employee Rating

Plaza Lincoln is an excellent dealership and Scott McCarty is an exceptional salesman who always goes above and beyond to ensure that I’m happy with my vehicle. I always go back to him each time I cha More

by PJWPA2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott Mccarty

May 26, 2024

Dealership Rating
Employee Rating

They treat the customer with respect and integrity. If you need a loaner they will go out of their way to provide. More

by scott s
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaige Tracy, David Newton

May 06, 2024

Dealership Rating
Employee Rating

Professional and helpful personnel at all levels. Timing was as expected. I have and will continue to recommend this dealership for both sales and for services. More

by kitkathf
Recommend Dealer
Yes

Other Employees Tagged: David Newton , David Stone

April 11, 2024

Dealership Rating
Employee Rating

Service is great! Mobile service is very convenient. Austin is a great representative for the dealership. More

by Mburrows913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 03, 2024

Dealership Rating
Employee Rating

I would’ve preferred that the dealer would not have put on the trim, the nitrogen in the tires and allowed me to ask for it More

by ronpeschon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Bitzer , David Stone

April 02, 2024

Dealership Rating
Employee Rating

This was our first time visiting and we were very impressed. The customer focus was exceptional, the time they spent with us explaining the process was wonderful, and the shopping experience was fan More

by kdrabs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Garcia

March 28, 2024

Dealership Rating
Employee Rating

The vehicle we purchased came on the transport truck as we were talking to our salesman. We were just there to look at the new models but went home with a new vehicle. A negative in our opinion is all th More

by zengerja
Recommend Dealer
Yes

Other Employees Tagged: Alex Garcia , John Bach

March 26, 2024

Dealership Rating
Employee Rating

I purchased a new Lincoln Corsair hoping for the exceptional Lincoln level of service and instead I was met with excuses as to why they could not properly address my concerns with the car. More

by lofaroa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex Garcia

Mar 27, 2024

Plaza Lincoln responded

There must be a miscommunication, as we have already ordered the parts needed to address the noise in your vehicle and also offered to pick the vehicle up and return it to you after the repair is complete. It is always frustrating to have an issue with a new vehicle but it does happen from time to time, please let us know how we could have done better. We appreciate your feedback.

Mar 27, 2024

lofaroa responded

Thank you for your reply. There is certainly no miscommunication. I asked 3 times for the brake pads AND rotors to be replaced on the vehicle. I received a phone call yesterday telling me that the brake pads were replaced but the rotors were not and they will not be replaced unless there are further issues with the car because Lincoln will not cover the cost of the work. As you mention yourself, it is very frustrating to have issues with a new vehicle, and while I understand it happens from time to time, going above and beyond to make it right is how you could have done better. Instead now, I have purchased a brand new vehicle from your dealership and, through no fault of my own, lost life on the rotors because your dealership refuses to replace them and will only repair them. The dealership should cover the cost of the new rotors, if Lincoln refuses to. Additionally, I would be remiss if I do not mention the fact that when I brought the car to your dealership to report the noise the morning after I purchased it, I was told to simply wait a few days for the noise to go away because the car had been sitting on the lot for some time.

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