Tony Figueroa

I had the worst experience ever at Weston Nissan service department. I went in for a simple oil change and tire rotation, which ended up taking over 3 and a half hours. What made the situation worse was department. I went in for a simple oil change and tire rotation, which ended up taking over 3 and a half hours. What made the situation worse was the complete lack of communication. No one kept me updated on the status of my vehicle the entire time. After waiting for about 2 hours, I noticed that customers who arrived both before and after me — for the same exact service — were already leaving. That was extremely frustrating. When I finally went to the front desk to ask what was going on, the representative appeared to be on his personal phone and acted like I was bothering him. He told me it would be “15 more minutes,” but I ended up waiting another full hour with no updates. At the end, they gave me a $15 discount, but that did not make up for the poor service, lack of professionalism, and wasted time. I left feeling very disappointed, upset, and honestly discouraged from ever coming back. This was by far the worst service experience I’ve had. Confirmation Code: X07G7VDDG7 More

by Lucas.r1 Verified Customer Verified Customer

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Excellent service. Prompt and efficient. Also very friendly. I appreciate that they are always proactive. Prompt and efficient. Also very friendly. I appreciate that they are always proactive. More

by Cfairwx Verified Customer Verified Customer

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Quick professional service. The people were courteous and answered all my questions promptly. It was a pleasure The people were courteous and answered all my questions promptly. It was a pleasure More

by DALENRPTG Verified Customer Verified Customer

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The service staff wss very riendly and very informative. I will continue to service car here I will continue to service car here More

by SHAR.GILL1212 Verified Customer Verified Customer

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I see a person was very helpful kind, I would recommend this Western Nissan to anyone who is looking to hone a car or vehicle we are very helpful, the manager is very nice and for Winston Nissan employer this Western Nissan to anyone who is looking to hone a car or vehicle we are very helpful, the manager is very nice and for Winston Nissan employer is very very nice More

by PALETTABONNICK Verified Customer Verified Customer

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Efficient, courteous and knowledgeable service department staff. Vehicle was diagnosed and fixed right the time staff. Vehicle was diagnosed and fixed right the time More

by Mike Verified Customer Verified Customer

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Always an amazing experience with JC. He helped me and my parents buy our cars! Very caring, detail oriented individual. Nothing but excellence ! He helped me and my parents buy our cars! Very caring, detail oriented individual. Nothing but excellence ! More

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Excellent attention and service ! ! Gabriel , he was very attentive at all times and clearly explained the extra features... ! Gabriel , he was very attentive at all times and clearly explained the extra features... More

by NICOLACARDILLO Verified Customer Verified Customer

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Had 6 month service first person the greeter could not find my appt so went to desk she found it said glichn in system.arrived 10:30 got out 12:45. Said they were running behind. find my appt so went to desk she found it said glichn in system.arrived 10:30 got out 12:45. Said they were running behind. More

by ajsiller Verified Customer Verified Customer

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They are wonderful people real professionals ✍🏻they make you feel like a family member mechanic 🧑‍🔧 excellent service make you feel like a family member mechanic 🧑‍🔧 excellent service More

by Ronny Verified Customer Verified Customer

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